Zeevou App | Zeevou

Zeevou Support - Help Centre

All collectionsFrequently Asked Questions Zeevou App

Zeevou App

Notifications

What automated emails get sent, and when?

Why my emails are sent empty to the recipients?

Where can I see which emails, SMS or API notifications have been sent to my guests?

How do I change the email address that a notification goes to?

How do I disable automated emails?

How can I activate OAuth Authentication?

Bookings

How do the automated payments in Zeevou work?

How do automated security deposits in Zeevou work?

How can I set up add-ons?

What is Auto Charge/Auto Refund option?

How can I move a guest from one property to another after check-in?

How can I verify guest ID?

How can I generate a secure payment link for a customer for a fee/ an upsell via Zeevou ?

How do I waive the requirement for a security deposit for a particular booking?

How to set a company as the recipient of the invoice?

How do VCC cards work?

What is the difference between Group Booking Payment Status and Booking Payment Status?

How to breakdown the total price of a booking?

How can I get my guests' emails from Airbnb?

What is the purpose of Send Notification button in booking view page?

How can I extend a booking after check-in?

How can I install Zeevou mobile app?

How can I uncancel a direct/website booking?

What are Related Bookings?

What is the warning sign in the booking page for?

How can I configure the conditions for a booking to be check-in ready in Zeevou?

How can I find all unpaid bookings in Zeevou?

How can I handle cancellations to reflect availability on my calendar?

How can I create a direct booking without using Stripe as the payment method?

Finances

What are the invoicing options in the investor deals?

How can I edit a Completed or Posted invoice?

How can I set a different rate for my direct booking website or manual booking?

How Can I Recalculate My Monthly Profit Report?

How to remove the fees from an invoice?

What is the use of Facebook/Twitter Open Graph Tags?

In what order the payments are allocated?

How can I receive SMS from Clicksend in Inbox?

How can I create a recurrent expense?

How can staff have access in Unified Inbox?

How can I edit the Expense Types on Zeevou?

How do Financial and No Finance Office Staff differ?

How can I pay the Zeevou Unpaid invoice?

How can I add an upsell to a booking?

How can I authorize a security deposit via Stripe?

Calendar

How do I export an iCal from Zeevou and import it into another site?

How can I block dates on my Booking Calendar?

How can I remove the blocked dates?

If multiple rates overlap dates, does the highest rate take priority?

How far in advance does Zeevou open up the calendars on OTAs?

Operations

How Do I Inform Housekeepers of Their Cleans?

Why don't housekeeping tasks appear on the mobile app?

Why Were Housekeeping Tasks Not Assigned Automatically?

How can I remove multiple blocked dates?

How can I work with Zeevou App as a housekeeper?

Connecting to Channels

I’m trying to map a property, but it says “No Rooms Found”. What am I doing wrong?

How can I move a guest from Airbnb from one property to another?

What can I do when my calendar in Zeevou is different from what I see in channels?

How can I disconnect/unmap my property from channels?

How can I change cleaning fee for Airbnb?

Why are the changes I made in Rates not being applied to the Channels?

Can I connect to an Airbnb account if I’m the co-host?

How can I export emails of my guests?

How can I remove the imported iCal link?

What are the Statuses of Security Deposit in Zeevou

How to Upgrade Zeevou's Free plan?

What steps should I follow to remove a Unit type from the mapping list?

How can I temporarily deactivate a listing from all channels?

How can I remove automated messages from Zeevou for reservations made through Booking.com?

How can I locate my client ID for VRBO mapping?

How can I add a 10% margin on Booking.com using Zeevou?

Will I be charged a fee for bookings made through Airbnb?

Reports

How Can I Customise My MPR (Monthly Profit Report)?

If I archive a listing, can I still access MPR data?

Listings

How can I change the photos displayed on the Booking Engine?

How to Add Captions to your Property Images in Zeevou?

How can I indicate that my property is pet-friendly in the listing?

Where do I enter the number of bedrooms for my listing at Unit Type level?

How can I edit the description of my property?

How can I check which active units are within a unit type?

How do I change my lockbox code on Zeevou?

How do I change the deposit collection in Zeevou?

Where can I find the link to each listing in Zeevou?

Communications

How do I add a signature to my Zeevou E-mails?

Why didn’t my guest for next weekend receive the terms and conditions email?

How can I test the automated booking confirmation message?

How to Insert a Message Template in the Unified Inbox?

Is it possible to remove the Zeevou branding in the footer of the HTML emails?

Integrations

How can I post an invoice to Xero?

How can I disconnect from Xero?

Where can I see IDs taken by Signable?

How can I authorize a security deposit via Stripe?

Rates

How can I edit Min/Max Stay for my property?

How to change rates or Min Stay on Rates and Availability Calendar

How can I add cleaning fee to direct bookings?

How to Set Marketing Names for Rate Plans

How can I verify that a rate rule is correctly applied to a unit?

How can I manage Orphan Nights in my bookings?

How do I add an extra guest price to my rates?

How do I set minimum stays without Rate Rules?

How to Check the Correct Price on Your Channel

How can I create a rate rule to prohibit weekend changeovers?

General

What is happening to my raised Hand?

How to Create Zeevou Companies?

How can I close my account?

Why does the password of any user I create apart from me disappear after saving?

How can I change the invoice colours?

What does different invoice status mean?

What is Guidebook URL?

How do Risk-Free Reservations work?

How can I check what percentage of bookings come from different channels?

What is the meaning of error "failedMerchant Session Key"?

How can I pay my invoice?

Users

Why system does not allow me to add a username?

How can I join the video meeting for support?

Website

How can I Add a Menu Item?

How can I Set or Edit my Website URL?

What Are Google Search Console Verification Code and Google Analytics Tracking Code?

How can I change the name of my company in my invoices and website?

How do I customise my website settings?

Guests

How do I create a company profile?

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