Zeevou Support - Help Centre
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Frequently Asked Questions
Zeevou App
Zeevou App
Notifications
What automated emails get sent, and when?
Why my emails are sent empty to the recipients?
Where can I see which emails, SMS or API notifications have been sent to my guests?
How do I change the email address that a notification goes to?
How do I disable automated emails?
How can I activate OAuth Authentication?
Bookings
Why can't I split a booking?
How do I waive the requirement for a security deposit for a particular booking?
How do the automated payments in Zeevou work?
How do automated security deposits in Zeevou work?
What is Auto Charge/Auto Refund option?
How can I move a guest from one property to another after check-in?
How can I verify guest ID?
How can I generate a secure payment link for a customer for a fee/ an upsell via Zeevou?
How to set a company as the recipient of the invoice?
How do VCC cards work?
Finances
What are the invoicing options in the investor deals?
How can I edit a Completed or Posted invoice?
How can I set a different rate for my direct booking website or manual booking?
How Can I Recalculate My Monthly Profit Report?
How to remove the fees from an invoice?
What are the Statuses of Security Deposit in Zeevou
What is the use of Facebook/Twitter Open Graph Tags?
In what order the payments are allocated?
How can I receive SMS from Clicksend in Inbox?
How can I create a recurrent expense?
Calendar Questions
How do I export an iCal from Zeevou and import it into another site?
How can I block dates on my Booking Calendar?
How can I remove the blocked dates?
If multiple rates overlap dates, does the highest rate take priority?
How far in advance does Zeevou open up the calendars on OTAs?
Operations FAQ
How Do I Inform Housekeepers of Their Cleans?
Why don't housekeeping tasks appear on the mobile app?
Why Were Housekeeping Tasks Not Assigned Automatically?
How can I remove multiple blocked dates?
How can I work with Zeevou App as a housekeeper?
How do staff set or reset their passwords in Zeevou?
Why does the system modify the task times automatically?
Connecting to Channels
Can I connect to an Airbnb account if I’m the co-host?
I’m trying to map a property, but it says “No Rooms Found”. What am I doing wrong?
Why are the changes I made in Rates not being applied to the Channels?
How can I change cleaning fee for Airbnb?
How can I disconnect/unmap my property from channels?
What can I do when my calendar in Zeevou is different from what I see in channels?
How can I move a guest from Airbnb from one property to another?
How can I remove the imported iCal link?
How can I export emails of my guests?
Reports
How Can I Customise My MPR (Monthly Profit Report)?
If I archive a listing, can I still access MPR data?
Listings FAQ
How can I change the photos displayed on the Booking Engine?
How to Add Captions to your Property Images in Zeevou?
How can I indicate that my property is pet-friendly in the listing?
Where do I enter the number of bedrooms for my listing at Unit Type level?
How can I edit the description of my property?
How can I check which active units are within a unit type?
How do I change my lockbox code on Zeevou?
How do I change the deposit collection in Zeevou?
Where can I find the link to each listing in Zeevou?
Communications
How do I add a signature to my Zeevou E-mails?
Why didn’t my guest for next weekend receive the terms and conditions email?
How can I test the automated booking confirmation message?
How to Insert a Message Template in the Unified Inbox?
Is it possible to remove the Zeevou branding in the footer of the HTML emails?
How can I customize documents and automated messages to display my brand name?
How do I preview an automated message with real details?
Why Was My Automated Message Not Sent to the Guest?
What is the difference between the primary date variables and segment date variables?
Integrations FAQ
How can I post an invoice to Xero?
How can I disconnect from Xero?
What should I do if I receive the error “Mcq_msg_missing_arrival_info_phone Fill arrival information”?
How can I pre-authorise a card?
Rates
How can I edit Min/Max Stay for my property?
How to change rates or Min Stay on Rates and Availability Calendar
How can I add cleaning fee to direct bookings?
How to Set Marketing Names for Rate Plans
How can I verify that a rate rule is correctly applied to a unit?
How can I manage Orphan Nights in my bookings?
How do I add an extra guest price to my rates?
How do I set minimum stays without Rate Rules?
How to Check the Correct Price on Your Channel
General
How to Create Zeevou Companies?
How can I close my account?
Why does the password of any user I create apart from me disappear after saving?
What does different invoice status mean?
What is Guidebook URL?
How do Risk-Free Reservations work?
How can I check what percentage of bookings come from different channels?
What is the meaning of error "failedMerchant Session Key"?
How can I pay my invoice?
Users
Why system does not allow me to add a username?
How can I find my referral code?
How can Zeevou notifications be directed to the reservations team?
Frequently Asked Questions > Zeevou App > Website
How can I Add a Menu Item?
How can I Set or Edit my Website URL?
What Are Google Search Console Verification Code and Google Analytics Tracking Code?
How can I change the name of my company in my invoices and website?
How do I customise my website settings?
How can I set the Meta Robots for my site to increase visibility?
How do I add my Meta Pixel to my website?
Where can I add a logo?
How do I add long-stay discounts on my direct booking website?
Guests
How do I create a company profile?
Where can I set whether a guest must pay immediately after submitting a reservation on the website?
Why is the guest not receiving the verification email for their booking?
Where does the guest city data come from in a booking record?
How do I edit the number of guests on a booking in Zeevou?
How can I find a guest’s conversation in the Unified Inbox if they haven’t sent me a message?
Will a new guest profile be created if the same guest books again?
Where can I find the identification link to send to my guests?
How can I have access to the Featured Reviews in Zeevou?
What is the difference between Group Booking Payment Status and Booking Payment Status?
How to breakdown the total price of a booking?
How can I get my guests' emails from Airbnb?
What is the purpose of Send Notification button in booking view page?
How can I extend a booking after check-in?
How can I install Zeevou mobile app?
How can I uncancel a direct/website booking?
What are Related Bookings?
What is the warning sign in the booking page for?
How can I configure the conditions for a booking to be check-in ready in Zeevou?
How can I find all unpaid bookings in Zeevou?
How can I handle cancellations to reflect availability on my calendar?
How can I create a direct booking without using Stripe as the payment method?
How can I see all unallocated bookings in the Calendar view?
How do I set up a promotion for last-minute bookings?
What Does “Clashing with Another Booking” Mean in Zeevou?
How can I resolve an overbooking caused by simultaneous reservations?
Why Was a Channel Credit Note Payment Generated for My Booking?
How do I fill out the guest check-in on their behalf?
How can I allocate a unit type and unit to a booking?
How can I convert a channel booking in Zeevou to a direct booking?
How do I change the notice period for last-minute bookings?
When are commissions automatically added to a booking?
Why are dates automatically blocked before and after a booking, and how can I remove them?
How can I rename two bookings in the system by exchanging their guest names?
How do I change the check-in or check-out date of a direct booking?
How to Split a Split Booking by Changing Dates?
How do I create a booking manually?
Where can I see the reason for a cancelled booking?
How can I create a new booking and assign it to a specific room in Zeevou?
How can I add company details when creating manual bookings?
How can staff have access in Unified Inbox?
How can I edit the Expense Types on Zeevou?
How do Financial and No Finance Office Staff differ?
How can I pay the Zeevou Unpaid invoice?
How can I add an upsell to a booking?
How can I authorize a security deposit via Stripe?
What is the difference between a refund and a payback, and how do I use them?
How does charged deposit look on the invoice?
How does Zeevou calculate the Host and Owner share for extra services (e.g., cleaning fees)?
How can I see a month-by-month breakdown of bookings and revenues?
How can I change the address shown on the Monthly Profit Report (MPR)?
How do I mark an Airbnb booking as paid in Zeevou?
How can I send an invoice for a separate payment made?
Why did my Stripe security deposit pre-authorisation expire before the end of my set timeline?
How can I remove fees and upsell items from the MPR (Monthly Performance Report)?
How can I apply a VAT tax to the management fee for a specific property?
How can I set properties as TOMS or Proxy for accounting purposes?
How can I amend the purchase price of a fee or upsell?
How do I charge the VCC in Zeevou when a channel credit has already been applied?
What does the "Tax income" line represent in the Monthly Performance Report (MPR) and where does it come from?
What happens when the Bank Transfer or Card Payment toggle is turned on for a booking?
How can I edit the Related Expense Types for Fees?
When does the Post to Xero button appear in Zeevou?
How do I add a new Expense Type Category in Zeevou?
What steps should I follow to remove a Unit type from the mapping list?
How can I temporarily deactivate a listing from all channels?
How can I remove automated messages from Zeevou for reservations made through Booking.com?
Where can I find my VRBO Advertiser ID for channel mapping in Zeevou?
How can I add a 10% margin on Booking.com using Zeevou?
Will I be charged a fee for bookings made through Airbnb?
How can I sync my Airbnb availability with Zeevou on the Spark (Free) plan?
How can I enable automatic content updates in the Channel Manager in Type A Connection?
How can I correctly link my Airbnb account when I encounter the error: "This location is already mapped with another property" in Connection Type B?
How do I convert a rate's currency when syncing with Booking.com in Connection Type B?
How do I connect two Airbnb listings to the same Unit Type in Zeevou in Connection Type B?
Why do I see “We don’t have access to this property” for my Booking.com connection Type A in Zeevou?
Can I set a different minimum night stay for derived rate plans on Booking.com (Type A Connection)?
How can I set a minimum number of hours required before a guest can book (lead time) for Airbnb listings( Type B Connection)?
How to Update the Fixed Min Stay Setting for Booking.com type B Connection?
Where can I apply a multiplier for my listing, and which one takes priority in Type B connection?
How do I set up weekly and monthly discounts in Zeevou for Booking.com and Airbnb bookings?
What is a derived rate plan on Booking.com and how do I integrate it with Zeevou?
How can I enable automatic content updates in the Channel Manager in Type B Connection?
How do Fee Mark-up and Price Mark-up function in connection type A?
How long does it take for Airbnb bookings to sync to Zeevou?
How can I find the cancellation policy in Zeevou?
How can I add a multiplier or markup to rates for Booking.com in Zeevou?
What happens to the key safe code when the access code is overridden on a booking?
How can I update the Security Deposit Timeline Pre-authorise setting for my current listings?
How do I add a photo to my check-in details?
What's the diffrenece between Upsells on Listing, in each listing, and the one on the More dropdown as " Usells List"
How do I set a property as featured in Zeevou?
Where can I enter the square footage of a property?
How can I schedule an automated message based on the booking timeline?
How can I exclude Airbnb from receiving an automated message?
How can I manually send a check-in link for an existing booking in Zeevou?
Why does a conversation stay visible even without recent replies?
What are variables in automated messages?
How can I create a rate rule to prohibit weekend changeovers?
How do I enable the Shoulder Night condition when setting up pricing rules in Zeevou?
How can I assign a rate plan to a different tax rate?
How can I set up taxes correctly for rate plans and fees in the tax structure?
Do rate plan updates apply to existing bookings?
How can I ensure that the correct prices have synced to a channel before activating a new rate plan or connection on an OTA?
How can I automatically block off check-in and check-out days?
How can I add a promotional pop-up on my direct booking website?
How do I edit the About Us section on my direct booking website?
How can Zeevou’s Author Settings enhance my blog’s SEO?
How do Featured Properties and Properties Guests Love differ?
