If a guest hasn’t received the verification email, follow these steps to troubleshoot:
Ensure Email Address Verification is Enabled:
Go to your system settings and make sure Email Address Verification is toggled ON.
Check the Online Check-in Process Setup:
Under Settings > Online Check-in Process, ensure the Email field is set as Mandatory under Person Booking.
Verify the Guest’s Email Address:
Ask the guest to double-check the spelling of their email address.
Remind them to check their spam/junk folders.
Check for Full Inbox or Delivery Issues:
Sometimes emails may bounce if the guest's inbox is full or their email provider rejects the message.
