When a booking is marked as Channel Collect, it means the payment is handled directly by the channel (e.g., Booking.com, Airbnb), not by Zeevou. As a result, Zeevou does not collect the guest's payment. Because of this, a Channel Credit Note is automatically generated in the system to reflect that the channel (not Zeevou or the property) is responsible for collecting the funds.
Why Was a Channel Credit Note Payment Generated for My Booking?
Understand why a Channel Credit Note payment was generated for your booking in Zeevou. Learn how Channel Collect bookings mean the channel handles payment, not Zeevou, leading to an automatic credit note.
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