What is the difference between a refund and a payback, and how do I use them?

• Refund in Zeevou:

A refund is the process of returning a guest’s payment.

Steps to process a refund:

1. Go to the Finance tab.

2. Find the booking.

3. Choose Refund via Stripe or Manual Refund.

4. Confirm the refund and check the updated financial records.

• Payback in Zeevou:

  A payback is used when there's an overpaid amount for a booking. In this case, you log the payment to adjust the excess amount. 

Steps to process a payback:

1. Go to the Finance tab.

2. Find the booking with an overpayment.

3. Log the excess amount.

4. Confirm the payback and check the updated total paid.

Note that you should find your target payment, then click the three-dots button and select the 'Pay Back' option.

Key Differences:

• Refund: Used when you need to return money to the guest, typically due to cancellations or issues with the booking.

• Payback: Used when there's an overpayment, and you need to adjust the guest’s balance to reflect the correct total.