How to Insert a Message Template in the Unified Inbox?

To quickly respond to messages using predefined templates, follow these steps:

Go to Inbox
From the left-hand menu, click on Inbox to access all conversations with guests.
Open a Conversation
Select the guest you want to message from the list of conversations on the left panel.
Click the Template Icon
At the bottom of the message box, click the Template icon () to open the "Insert Template" window.
Choose a Template Title
In the "Insert Template" popup, click the Template Title dropdown to see a list of available message templates (e.g., Booking Confirmation Steps, Check-in Instructions, etc.).
Select a Template
Choose the desired template, and it will auto-fill the message box with the corresponding content. You can edit it before sending.

Note 1: The messages will be sent after based on the condition and according to the scheduled time.

Note 2 :The messages will be sent via Email, SMS or OTAs (Booking.com and Airbnb)-VRBO only provides a guest forwarding email addres.

The Unified Inbox allows you to streamline guest communication using pre-written templates. This guide shows you how to insert a message template quickly and efficiently within a conversation.