Before starting, you must have:
An active Airbnb host account
Listings already created on Airbnb
Access as the main host, not a co-host
A clear understanding of which listings belong to each Airbnb account
If you already have a channel manager connected to Airbnb, disconnect it first by following these steps:
Log in to Airbnb.
Open Account Settings.
Click Privacy.
Under Connected Services at the bottom, find the name of your old channel manager.
Click Remove Access.
After disconnecting your old channel manager, change all your listings to Request to Book. This ensures that you do not receive bookings with incorrect dates or rates while connecting to Zeevou and verifying that everything is syncing correctly. Once you have confirmed that rates and availability are being pushed accurately, you can turn Instant Book back on.
Steps to deactivate Instant Book on Airbnb
Click Listings in Airbnb.
Open a listing.
Click Booking settings.
Select Approve all bookings.
Click Save.
Next, determine your connection type. If you have just signed up, you will use Connection Type A.
Most new accounts use Connection Type A. You can confirm this inside Zeevou.
How to check your connection type
Log in to app.zeevou.com.
Click Listings.
Look for Manage Channels in the top-right corner.
If you see it, use the Connection Type A instructions.
If not, use Connection Type B.
Step 1: Connect Your Airbnb Account
Click the Airbnb card.
Tick both checkboxes under Attestation.
Click Save & Next.
Set your Fees and Channel Mark-up.
Note: Setting a channel markup will increase your prices on Airbnb. To apply this, enter your desired percentage in the Markup field during the mapping process.
Select your Cancellation Policy from the drop-down menu.
Click Keep Regular Minimum Stay to ensure that your minimum-stay requirements sync from Zeevou or your dynamic pricing provider.
Decide whether to activate the New Listing Promotion.
Specify your settings for Automated Reviews.
Note: Automatic vs. Manual Airbnb Reviews
Enabling the Enable automated reviews toggle means that Zeevou will automatically publish your review on Airbnb eight days after the guest checks out, using the review template you configure. Once a review is posted automatically, you cannot review, edit, or approve it before it goes live on Airbnb.
If you prefer to check each review before it is published, leave this toggle turned off. You can then submit reviews manually by following these steps after the guest checks out:
Go to Bookings and open the completed booking.
Navigate to the Reviews section or the Airbnb review prompt for the booking.
Write or edit your review for the guest.
Submit the review before Airbnb’s review submission deadline.
Manual reviews give you full control over the content of each review, allowing you to personalise your feedback or decide whether to publish a review for a particular guest. If you later decide to automate the process, you can return to this step and enable the Enable automated reviews toggle at any time.
Specify the discount percentage to set up a non-refundable rate. Otherwise, leave this field empty.
Set the Preparation Time Before Arrival.
Click Synchronise Your First Account.
In the pop-up that opens, click the Let’s Go button. If a new page opens, close it and return to the next step.
Grant access to your Airbnb account by selecting the blue Click here link before proceeding.
Log in to your Airbnb Host Account and click Allow to confirm the connection request. Make sure you are logged in to the correct Airbnb account before granting access.
Close the Airbnb window.
Return to the Zeevou Channel Manager page to view your Airbnb listings.
Step 2: Connect Your Listings
Depending on whether you have existing properties connected to Airbnb, you will see two different options.
If this is the first property to be connected, click Connect your first property.
If you already have properties connected, click Add more properties to sync your next unit.
A dialog box appears, asking whether the property is already published on Airbnb.
If the property is already listed on Airbnb, continue with the relevant connection steps.
If the property is not yet listed on Airbnb, continue with the instructions for properties not yet listed on Airbnb.
Click Yes.
A list of unmapped listings for that cluster is retrieved from Airbnb.
Click Connect this listing next to the listing you want to map.
From the list, select the property to map and click Next.
Note: If the property you are looking for is not available, it may mean that:
The property has already been mapped to Airbnb and is not shown in the drop-down menu. It cannot be mapped multiple times.
The property was recently added to Airbnb and is still being processed by the channel.
The connection to Airbnb was recently established and the listings have not all been imported yet. This process can take up to 24 hours.
The property content summary is displayed.
If the property is ready for mapping, move to the next step.
If you want to select a different property, click Modify.
If you receive the Improve Quality error, click Edit Property to complete or correct the data.
Correct the content indicated in the report on the Edit Property page and click Save.
Once the data is updated, return to the Property List and click Improved, check again.
Choose whether you want to sync Everything or Limited data from the drop-down menu.
Limited Sync: Synchronises availability, including minimum stays and changeovers, and pricing, including fees, taxes, and extra guest charges.
Sync Everything: Provides full synchronisation of availability, pricing, and property descriptions. Note: This option overrides existing information in your Airbnb dashboard with data from Zeevou.
Additional Property Description Sync
Only the additional property descriptions listed below are currently synced to Airbnb. Any other property descriptions are not included in the synchronisation and will not appear on your Airbnb listing.
If you would like to display descriptions that are not synced, please contact Airbnb directly. They can advise whether those details can be added manually or through other options available on their platform.
If needed, adjust the markup value to increase your default prices on Airbnb.
Click Link & Connect to complete the mapping process.
Note 1: Connecting your listing may take a few moments. Published properties will initially show a Pending status while the channel reviews them. Once the review is complete, your listings will become available on Airbnb, and the status will automatically change from Pending to Active.
Note 2: All listings connected with Limited Sync will remain as Limited Sync. However, the synchronisation category in Airbnb will always be Sync Everything.
Note 3: You can always change the mapped property. To do this, click the three-dot menu and select Change mapping.
Note 4: If you need to edit the number of guests included in the price after mapping a listing, you require a full content push to Airbnb. Make the changes to your rate plan in Zeevou, then go to Listings → Manage Channels → Content Sync Update.
Your property is now connected. To review and manage your property connection settings, click Manage.
Under Advanced Settings, adjust the Number of people included in the price, then click Save Changes.
Step 3: Import Existing Bookings
Airbnb bookings are not imported into Zeevou automatically. Once all listings for a specific account are connected, you must either import the bookings manually or create them manually in Zeevou. This is a one-time action to synchronise bookings created before the mapping was completed.
Only future bookings with a check-in date from tomorrow onwards will be imported.
Bookings are imported at the account level. This means that the system will import bookings for all mapped listings within that specific account. If you have multiple Airbnb accounts, you must repeat this process for each account individually. Make sure that all listings for the account are fully connected before starting the import.
Note: Past guest messages for these bookings will not be imported and will not appear in the Zeevou Unified Inbox.
How to Import Existing Bookings
Click the three-dot menu on the right side of the connected listing and select Import Airbnb Bookings.
On the next screen, click Proceed and Import. The import process will begin; do not exit the page until it is finished. It may take some time, depending on the total number of Airbnb bookings. The page will reload once the import is successful. If the process fails, try again. If the error persists, contact [email protected].
Step 4: Testing and Reactivating Instant Book
Test Your Listing Connection
Block a date on your Zeevou calendar and make sure that it is reflected on Airbnb. If it is pushed correctly, remove the block.
Increase the price slightly for one night on Zeevou and make sure that it is reflected on Airbnb. If it is pushed correctly, reset the price.
Reactivate Instant Book on Airbnb
Click Listings, then click the listing you want to change.
Click Booking settings and switch Instant Book on.
Select your guest requirements.
Click Save.
Fee Markup Activation
To apply or edit a fee markup for specific listings or set different values per listing, use the following option on the Listing Mapping page:
Go to Update Listing Content.
Tick Fees & Taxes markup.
Add the required percentage.
Click Save.
This must be applied individually to each property.
Connecting your Airbnb listings to Zeevou is done entirely from the Channel Mapping section in your Channel Manager. This guide explains how to integrate Airbnb using the Type B connection process, map rooms and rate plans, and ensure that everything is synchronised correctly.
Please note: You can create new listings through the connectivity provider on your Airbnb account once your host account is set up with Airbnb and the connection with Zeevou is established.
Step 1: Generate or Select a Client ID
Open your desired listing in Zeevou.
Click Manage Channels.
Choose Airbnb from the channel list.
Click Generate Client ID if this is your first connection to Airbnb.
To obtain the Host Token ID, click the arrow to the right of Host Token ID.
You will be redirected to the Airbnb login page.
Log in using your main host credentials.
You will be taken to an authorisation screen.
Scroll down, select I agree, and click Allow to approve the connection. Your Host Token Number will then be generated.
Copy the Host Token Number and return to Zeevou’s Airbnb mapping page.
Paste the Host Token Number into the relevant field.
Choose your Currency and click Next.
If you have already connected your first listing, use the mapped Client ID instead of generating a new Client ID. Select the corresponding Property ID and Airbnb Account ID, then click Next.
Important: For multiple listings on the same Airbnb account, reuse the same mapped Client ID to avoid duplication.
Note 1: The Client ID relates only to the authorisation step; it does not map the listing to the Airbnb listing shown.
Note 2: The Markup/Markdown Commission, found in the Commission drop-down menu, is applied only within Zeevou. It increases or decreases the booking total internally after a reservation is created and does not affect the rates guests see.
Because this adjustment occurs only in Zeevou, the booking total in Zeevou may differ from the total shown on the channel. Zeevou recalculates the price for internal records, but this adjusted amount is not sent back to the channel.
Step 2: Map Your Listings
After authentication, Zeevou will retrieve your Airbnb listings for mapping.
Airbnb Room-Rate: Airbnb listing name and ID.
Zeevou Room Name: Unit type.
Zeevou Rate Name: Rate plan.
For each room or unit type:
Select the corresponding Room Name and Rate Name.
Click Map to open the configuration pop-up.
Step 3: Set Up the Mapping Configuration
In the mapping pop-up, configure the following:
1. Room Configurations
Multiplier: If you want to use one rate plan for all channels in Zeevou while increasing or decreasing your rate on a specific channel, such as Airbnb, adjust the markup percentage using this option. For example, 1.10 adds 10%.
Surcharge: A fixed value added to the rate, such as +5.
Occupancy: Select the applicable number of guests included in your rate.
At the end of this stage, you will be asked whether you want to edit the content of your listing. If you only want to map the listing, select No and click Save.
After a few minutes, your Airbnb listing will be successfully mapped using the existing content on Airbnb, and your rate and availability data will be synchronised. You can edit the mapped listing later to update its information.
2. Profile
To complete the mapping, Airbnb requires certain content standards. Make sure your listing has:
A headline of at least eight characters.
A description of at least 50 characters.
At least seven high-quality images in JPEG format, with a minimum resolution of 800 × 500 pixels.
You must fix all errors in the starred sections (*).
Watermarks, logos, and text overlays are not allowed on images.
Then click Next.
3. Amenities
Your listing should include at least five amenities. Then click Next.
4. Listing Rooms
You must fix all errors in the starred sections (*). Make sure that the values for guests and fees are correct.
5. Availability and Booking Settings
Review the values for availability, booking rules, permitted days, and day rules.
Note that you must select a valid Maximum Notice period in the restriction settings before saving your changes.
Do not close your browser until all setup steps are green.
If you tried to push the listing from the Channel Manager, meaning that you created the listing from Zeevou, you will need to complete Step 5 for confirmation.
Step 4: Airbnb Review and Activation
After submission, Airbnb will review your listing.
The status will show as Ready for Review in Zeevou.
Airbnb may take one to three business days to approve the listing.
Until approval, the listing will not be visible or bookable on Airbnb.
Once approved, the sync status will change to Active in the Airbnb extranet.
Final Tips
Map all existing room types in Zeevou to their corresponding Airbnb listings.
For listings under the same Airbnb account, reuse the existing token, or mapped Client ID.
You can generate a new token ID if you want to map a listing under another Airbnb host account.
Zeevou lets you manage rates and availability, images, content, amenities, and restrictions across Airbnb through the Channel Manager.
Step 5: Testing and Reactivating Instant Book
Test Your Connection
Block a date on Zeevou and make sure that it is reflected on Airbnb. If it is pushed correctly, remove the block.
Increase the price slightly for one night on Zeevou and make sure that it is reflected on Airbnb. If it is pushed correctly, reset the price.
Reactivate Instant Book on Airbnb
Click Listings, then click the listing you want to change.
Click Booking settings and switch Instant Book on.
Select your guest requirements.
Click Save.
Step 6: Set Up Airbnb Promotions and Seasons for Connection Type B
Airbnb promotions, such as seasonal discounts, early-bird rates, and last-minute offers, can be configured directly in Zeevou using the Season Adjustment feature. Once your Airbnb listing is connected, you can manage these discounts through the Channel Mapping module in your Channel Manager.
This guide explains how to add, edit, and manage Airbnb promotions and seasons.
What Is the Airbnb Season Adjustment Feature?
Once your Airbnb property is API-connected, Airbnb disables its native Smart Pricing feature. Instead, Zeevou allows you to:
Create custom promotional seasons.
Apply length-of-stay, early-bird, and last-minute discounts.
Push changes directly to Airbnb calendars through the channel integration.
Where to Find It
Locate your desired listing in Zeevou.
Click Manage Channels.
Click the Map button next to Airbnb.
Click Seasons under your Airbnb account ID.
A list of all current promotions will appear. You can edit an existing promotion or add a new season.
How to Add a New Airbnb Season
Click Seasons → Add Season.
A form titled Add/Edit Season will appear.
Under Airbnb Season Adjustment, complete the following fields:
Season Name: Give your promotion a recognisable name, such as Summer Sale.
Listing(s) for Seasons: Choose one or more connected Airbnb listings to which the promotion will apply.
Colour Code: Choose a colour to represent the season on your Airbnb calendar.
Airbnb Season Adjustment: Select a surcharge or discount.
Amount: Enter a discount or surcharge amount over your base rate.
Select: Choose the percentage icon.
Date Range: Define the valid period of the promotion. You can add multiple date ranges.
Additional Types of Promotional Rules
You can apply one or more of the following discount or surcharge rules:
Length-of-Stay Discount: A discount based on a minimum number of nights booked.
Last-Minute Discount: A discount applied when a booking is made shortly before the check-in date.
Early-Bird Discount: A discount applied when a booking is made well in advance of the check-in date.
Trip Length: Set the minimum and maximum number of nights.
Check-in and Check-out Days: Select the days on which you do not want guests to check in or check out.
You can stack multiple rules, such as Early Bird and Length of Stay, for the same date range. Airbnb will automatically apply the combined effect.
Saving and Syncing
Once all fields and rules are set, click the Save button.
Zeevou will send the season and associated rules to Airbnb.
The applied dates will appear in the Airbnb Extranet Calendar, colour-coded according to your selection.
All listings linked to the same Airbnb account will appear under the Season Settings panel, where you can assign the created season.
Editing or Removing a Season
To edit a season:
Locate your desired listing in Zeevou.
Click Manage Channels.
Click the Map button next to Airbnb.
Click Seasons under your Airbnb account ID.
Click Edit next to the desired season.
Make your changes and click Save.
To remove a season:
Click the Remove icon next to the season.
The season will be removed from all affected listings.
How Airbnb Applies Overlapping Seasons
If multiple promotions overlap, Airbnb applies the rule with the latest update to that date range.
Example:
Promotion A: April 1–30, with a 10% discount.
Promotion B: April 15–May 15, with a 20% discount.
On April 20, Promotion B will apply because it was created or updated last.
If rules overlap, such as Early Bird and Last Minute, Airbnb will apply both if the booking meets all conditions.
How to View Promotions in Airbnb
Log in to Airbnb Extranet → Calendar.
Dates with active promotions will be colour-coded. If they are not displayed, turn on Rule Sets from the Layers menu.
Click a date to see the exact rules applied.
Guests will see the final discounted prices based on all applicable discounts when booking.
Final Tips
Always review the Airbnb calendar to confirm that promotions have synced.
Avoid overlapping seasons with conflicting discount types unless this is intentional.
Use clear names and colour coding to keep track of active promotions.
For Connection Type A, existing Airbnb bookings are not imported automatically into Zeevou during the initial connection. To sync bookings that already exist, you need to import them or add them manually once. After that, all new Airbnb bookings will be imported automatically.
For Connection Type B, Airbnb bookings usually sync instantly to Zeevou. However, in some cases, the process may take up to a few hours. If a booking is still missing after a few hours, make sure that your Airbnb listing was fully connected to Zeevou when the booking was made. If the issue persists, please contact our Support Team for assistance.
Want to learn how to connect Booking.com to Zeevou? Read the guide here→
Need to disconnect your property from a connected channel? Read the guide here→
