You can view your listing on the left column at different levels, including Property, Unit Type, and Unit.
There are three types of Property:
Single Unit: A Property with one Unit Type and one Unit
Multi-Unit: A Property with one Unit Type and more than one Unit
Complex: A Property with more than one Unit Type and more than one Unit
Each level has its own tab and related information, such as Details, Pricing & Availability, Policies, Instructions, Website, and Operations.
Under the Details tab, you can view four cards:
General Info: Includes Internal Name, Listing Type, Total Parking Spots, and Listing Entrance Code, all of which are inline-editable.
Location: Displays the Full Address and Address on Website.
Internal Note (optional): You can add notes here.
Attachment (optional): Allows you to upload relevant files or documents. These files will not be visible to guests.
Under Pricing & Availability, you can view Pricing in the Currency card.
Under the Policies tab, you can view and edit House Rules, Check-in & Check-out Times, and Security Deposit Timeline in separate cards.
In the House Rules card, you can edit the Min Age of Lead Guest. You can click on the pen to edit the Check-in & Check-out Times Windows, which includes the Earliest and the Latest Free Check-in & Check-out Times. Time-Related Timelines are also editable.
*Please note that if you turn on the toggle of Charge Per Hour, it will be charged hourly. If you turn on the toggle of Prevent Early Check-in, it won’t be charged anymore. For Security Deposit Timeline, you can edit the Pre-authorise and Release times.
Using the Instructions tab, you can provide some questions and answers on Reservation FAQs card. Note that Before Booking FAQs’, are displayed publicly on your website.
While Zeevou plans to display other FAQs in the Guest Portal, they are currently either synced to GuestGuru for auto-answering guest messages or visible only to staff. If you haven't already, you can automate guest replies by integrating with GuestGuru.
Under the Instructions tab, you can:
Manage Frequently Asked Questions (FAQs):
Add, edit, or remove FAQs categorized based on the Booking timeline.
FAQ Categories:
Before Booking
Add public property-specific FAQs to assist and guide all potential Guests on your website.
After Booking
Provide answers to questions guests might have right after they book.
After Check-in Ready
Answer common questions guests might have before arrival if their Booking status is ready to check-in.
After Check-in
Help your guests by addressing inquiries they often have during their stay.
After Check-out
Assist in addressing frequently asked questions that guests commonly have after check-out.
Sync FAQs with GuestGuru to automate responses.
Organize and reorder FAQs by dragging and dropping for better visibility.
Provide Key Listing Instructions:
Share Wi-Fi credentials and other critical property details.
Add any custom instructions guests might need before or during their stay.
You can learn all about the Website tab here.
Under the Operations tab, you can view Staff, Cleaning, Staff Access Codes, and Task List cards. On the Staff card, you can view Staff Name, Role, and Contact Info. You can click on the three dots to Edit or Remove from Property. On the top right, you can click on Add Staff to assign more staff to the Property.
In the Cleaning card, you can turn on the toggle of Midstay Housekeeping to set a default number of nights. You can edit this number by clicking on the pen in front of Frequency.
When you turn on the toggle of Staff Access Codes, any Key Safe Code you enter will be automatically added to your staff’s tasks for accessing the Property.
In the Task List card, you can view the details of each task using the search boxes and edit the actions.
Under the Details tab, you have two cards to view and edit. The first one is the General Info card, including Website Display Name, Unit Type, Unit Average Size, and Maximum Capacity.
The second one is Rooms & Spaces. You can click on Add Rooms & Spaces to have more Rooms & Spaces or the three dots to Add Bed, Rename, or Remove the added one(s).
Under Pricing & Availability, you can view and edit Dynamic Pricing, Rate Plans (Nightly, Weekly, or Monthly) and iCal Links in separate cards. When you turn on the toggle of Dynamic Pricing, you can set the Min & Max Price.
You can click on the pen of each Nightly/Weekly/ Monthly Rate Plan’s View/Edit Details to view and edit in line.
The details include Weekday and Weekend Price, Guests Capacity, Min & Max Length of Stay, and Charges & Fees ( Payment Terms, security Dedposit, Tax and Fees). The Calendar will be imported to all units of this Unit Type if you click on Import Calendar.
Under the Operations tab, there is only a Cleaning card in which you can view and edit Avg. Housekeeping Time.
Under the Details tab, you can only view and edit Unit Name and Unit Size in the General Info card.
Under Pricing & Availability, you can only view and edit the iCal Links card. You can also import the calendar to the unit level, the same as the unit type level.
Under the Instructions tab, you can view and set Check-in & Check-out Methods, Instructions and House Manual in separate cards.
Watch this tutorial video on how to set Instructions for your unit:
The Website tab is explained here.
Under the Operations tab, there is only the Task List card in which you can view tasks and edit by clicking on three dots for Actions.
Managing Your Property’s Website Visibility
You can also control which website(s) should display your property. To do so, click on Details under the property image. Then a window pops out in which you can view the websites on which the property is already listed. And if you click on the arrow in front of each, you will be directed to the website.
If you click on Manage Brands, a drawer opens in which you can pick one or more Brands to publish this Listing on your websites. You can also select a Brand as the default one, so that it will be used for Bookings that come from Channels. Finally, click on Save.
