Zeevou's Unified Inbox
Zeevou's Unified Inbox allows you to manage all your communications in one place. This includes emails, SMS, and channel communications.
Searching for Guests
Log into your Zeevou account.
Navigate to Inbox on the main menu.
Use the search bar to find a guest by name.
Managing Folders
Default Folder: The Inbox folder shows the number of unread messages.
Access Other Folders: Click the arrow next to Inbox to select other folders from the drop-down menu.
Create New Folder: Click on + Create New Folder to make a new one.
Set Default Folder: Hover over a folder and click on the star icon to set it as the default.
Handling Conversations
All Conversations Folder: Contains all conversations.
Inbox Folder: Includes conversations with at least one incoming message.
Create New Conversation:
Click on the plus icon in front of Inbox.
Booking-Related: Insert the Guest’s name and Booking Number, then click on Create.
Independent: Type a name, email, or mobile number, then click on Create.
Conversation Options
Click on the three dots on a conversation to:
Mark as Read/Unread
Archive
Move to Trash
Move to Other Folders
Inside a conversation, you can also Archive or Move to Trash using the three dots.
Communicating with Guests
Click on a guest conversation to see booking details on the right side, including:
Booking Number, Channel, Status, Property Internal Name, Unit Name, Access Code, Address, Guest Name, Number of Guests, Check-in/Check-out Date and Time, Number of Nights, Total Price, Payment Status, Deposit Amount, and Deposit Status.
Booking Actions:
Click on the arrow icon next to the booking number to open the booking in a new tab.
Click on the copy icon to copy the property's address.
Click on the phone icon to call the guest.
Reply Options: Reply via email, SMS (with ClickSend integration), or API.
Note: The API Messaging option will be available and will work only if you have mapped your property to your listing in the OTA, the booking is made from that OTA, and the guest has sent you a message in the OTA.
Managing the Inbox
Click on the Manage Inbox arrow on the top right corner.
Select Settings or Saved Responses from the drop-down menu.
Import Business Emails
You can import all your business emails into your Unified Inbox. For detailed steps, read through this article: Import Your Emails.
Once emails are forwarded, all staff can send and receive emails from the Unified Inbox without logging into individual mailboxes.
Table of Contents
Watch this tutorial video on how to manage all your communications with Unified Inbox in the web App:
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