Your sender and Reply-To details affect how guests recognise your business, improves email deliverability, and ensures replies are sent to the right inbox.
Before you start accepting bookings, make sure these details are correct so guests can:
Who guests see as the sender of your emails
Which email address guests can reply to
How professional and trustworthy your communications appear
Whether replies reach the correct person or team
Reviewing these settings before going live helps prevent missed guest enquiries and confusion.
Your business or brand name
Property management company name
Individual host name (if appropriate)
This is the name guests will see in their inbox.
Confirm that:
The email address is correct.
It belongs to your business or organization.
It is monitored regularly if you expect guest replies.
The Reply-To address determines where guest responses are sent.
Ensure that:
The email address is correct.
Someone regularly monitors the inbox.
It is appropriate for guest communication.
Tip: Your sender email and Reply-To address do not have to be the same. What matters is that guest replies reach an inbox you actively monitor.
Click the gear icon.
Select Automated Messages.
Open the Settings menu.
Select Reply to Email Address.
Review or update your sender name and Reply-To email address. If any information is incorrect:
Edit the sender or reply-to details.
Save your changes.
Return to the onboarding checklist.
Save your changes.
For more information about managing communications in Zeevou, see Manage Communications from a Unified Inbox.
For the best guest experience, we recommend that you:
Use your business or brand name as the sender name.
Use a professional email address instead of a personal one.
Monitor the reply-to inbox regularly.
Test your email configuration before accepting live bookings.
Note: For more info about adding and editing details, you can study here.
Want to offer guests another way to reach you? You can also Connect WhatsApp to Zeevou and manage your guest communications.
