Watch this tutorial video on how to manage all your communications with Unified Inbox in the web App:
Zeevou's Unified Inbox allows you to manage all your communications in one place. This includes emails, SMS, and channel communications.
The Inbox section only displays messages where the guest has actively sent a message. However, all conversations — including those that only contain outgoing messages — are available under All Conversations.
Log into your Zeevou account.
Navigate to Inbox on the main menu.
Use the search bar to find a guest by name.
Default Folder: The Inbox folder shows the number of unread messages.
If there is even one incoming message in a conversation, it will remain visible in the list. When a new incoming message arrives, the conversation will move higher in the list. If no new messages arrive, it will stay in its current position.
Access Other Folders: Click the arrow next to Inbox to select other folders from the drop-down menu.
Create New Folder: Click + Create New Folder to make a new one.
Set Default Folder: Hover over a folder and click the star icon to set it as the default.
All Conversations Folder: Contains all conversations.
Inbox Folder: Includes conversations with at least one incoming message.
Create New Conversation:
Click the plus icon in front of Inbox.
Booking-Related: Insert the Guest’s name and Booking Number, then click Create.
Independent: Type a name, email, or mobile number, then click Create.
Click the three dots on a conversation to:
Mark as Read/Unread
Archive
Move to Trash
Move to Other Folders
Inside a conversation, you can also Archive or Move to Trash using the three dots.
When you open a conversation with a guest who has already booked with you, the booking details appear in the right column of the Unified Inbox. This includes:
Booking Number (click the icon to open the booking in a new tab)
Channel and Status
Property Internal Name and Unit Name
Access Code and Address (click the copy icon to copy the address)
Guest Name and verification status
Number of Guests
Check-in/Check-out Dates & Times
Number of Nights
Total Price, Payment Status, Deposit Amount, and Deposit Status
You can interact with the guest using:
SMS (requires ClickSend integration and a valid mobile number)
Airbnb messaging via API
Note: The Airbnb messaging option works only if your property is mapped to your Airbnb listing, the booking originates from Airbnb, and the guest booked or sent an inquiry through Airbnb.
Additional actions in the Unified Inbox:
Click the phone icon to initiate a call.
Click the three dots to Archive or Move to Trash.
Click the Manage Inbox arrow on the top right corner.
Select Settings or Saved Responses from the drop-down menu.
You can import all your business emails into your Unified Inbox. For detailed steps, read through this article: Import Your Emails.
Once emails are forwarded, all staff can send and receive emails from the Unified Inbox without logging into individual mailboxes.
Unified Inbox provides you with the opportunity to have all your communications in the Zeevou hub. You can read more about Zeevou’s Unified Inbox feature.
The Unified Inbox gives access to emails, SMS, and channel communications from one central login. You can open Zeevou’s Unified inbox now!
Messages are arranged in folders, which include:
Inbox
Sent
All Conversations
Draft, and
Trash.
You can also click Create New Folder to add your desired one.
All incoming communications enter the Inbox. If a new message reply comes to an existing conversation, it will automatically be moved to the Inbox for you. If you click the three dots, a window pops up in which you can select Marks as Unread, Move to Trash, Move to or Remove from.
Note that you can search the Inbox by the name of a guest.
Under All Conversations, you can see ALL the communications including the automated emails triggered from the system, inbox, and sent communications.
You can import all your business emails into your Unified Inbox. Once your emails are forwarded, all staff using Zeevou can send and receive emails directly from the Unified Inbox—no need to log in to individual mailboxes.
In the Unified Inbox, you can view all communications related to:
Bookings
Properties
Brands
Log in to app.zeevou.com.
Click the gear icon and select Settings.
Go to the Messaging tab.
On the General Messages card, click the pencil icon next to Authorized Recipients.
Select the staff members you want to grant access from the drop-down menu.
Click Save.
Once done, your staff will have access to the Brand’s conversations, and they can use the Brand's email to reply to conversations/questions.
A Reply-To address allows you to send emails from one email address while specifying a different address for recipients to reply to.
Log in to app.zeevou.com.
Click the gear icon in the top-right corner and select Automated Messages.
On that page, click the gear icon again (usually near the top), and then choose Reply to Email Address from the menu.
A side drawer will appear—enter the new email address you want guests to receive messages from.
Save your changes.
Note that this change only applies to the “Reply-To” address for automated guest emails—not your general profile or system notification settings.
