What is Auto Charge/Auto Refund option?

Under Settings gear -> Confirmation process-> Security Deposit tab->Security Deposit Collection Methods card, if you choose Stripe as your Gateway, the Auto Charge/Auto Refund option becomes available.

security deposit in confirmation page settings - Zeevou

Stripe does not allow for security deposits to be pre-authorised for more than 7 days from the point of pre-authorisation. To help overcome this, we have developed two options:

1- To auto-capture and auto-refund funds to be held as a security deposit. This will allow you to keep a security deposit for bookings of any length.

2- The security deposit extend module that automatically authorises the deposit again and this goes on according to security deposit timeline settings.

However, if you tick the Auto Charge/Auto Refund box, the system considers Stripe deposits as actual payments.

enable auto change auto refund option - Zeevou

That is when guests authorise the deposit, the amount is transferred to your account and after the guests’ departure, if you do not want to Capture some or all of it, it will be automatically refunded to them based on your setting in the Confirmation process.

Please note that £3.00 per deposit transaction will be deducted from your account.

security deposit timeline - Zeevou

Scroll to Top