Double Check Email Sender/Reply-to Details

Why Is This Important?

Your email sender details determine:

• Who guests see as the sender of your emails

• Which email address guests can reply to

• How professional and trustworthy your communications appear

• Whether replies reach the correct person or team

Using the correct sender details helps guests recognise your business, improves email deliverability, and ensures replies are sent to the right inbox.

Reviewing these settings before going live helps prevent missed guest enquiries and confusion.

Check the Sender Details

Check:

• Your business or brand name

• Property management company name

• Individual host name (if appropriate)

This is the name guests will see in their inbox.

Check the Sender Email Address

Confirm that:

• The email address is correct.

• It belongs to your business or organization.

• It is monitored regularly if you expect guest replies.

Check the Reply-to Email Address

The Reply-To address determines where guest responses are sent.

Ensure that:

• The email address is correct.

• Someone regularly monitors the inbox.

• It is appropriate for guest communication.

Update Your Details If Necessary

If any information is incorrect:

1. Edit the sender or reply-to details.

2. Save your changes.

3. Return to the onboarding checklist.

Best Practices

For the best guest experience, we recommend that you:

• Use your business or brand name as the sender name.

• Use a professional email address instead of a personal one.

• Monitor the reply-to inbox regularly.

• Test your email configuration before accepting live bookings.