A: Not always. The system automatically checks for duplicates and merges guest profiles in two cases:
Bookings from channels – If the incoming booking has the same name and the same email and/or phone number as an existing guest, the booking will be linked to the existing profile.
Bookings from your booking engine – If the guest verifies their email or phone number during the reservation process, and we already have a profile with the same details, the system reuses that profile instead of creating a new one.