Add Bookings

There are three ways in which you can import bookings into Zeevou. Option 1 is the fastest for setting up your account initially if you have more than 5 bookings. You can also use this option to import past bookings. Doing so will also import your guest list into our CRM automatically, and all our performance reports will work for historic reservations too.

Even if you use Option 1, please review Options 2 and 3 to find out how you can add new bookings to the system in the future as and when you need to add one manually (phone/walk-in/email bookings).

Option 1: Import Bookings in Bulk

Best for migrating many bookings at once.

1. Download & Prepare

• Download the Booking Import template.

• Format ALL cells as text (critical)

2. Fill Required Fields

• Channel - Select from dropdown (e.g., "Direct-Web")

• Collection Type - "Hotel Collect" (you collect) or "Channel Collect" (channel collects)

• Property/Unit Type/Unit - Must match Zeevou exactly (no extra spaces). For single-unit properties, the Property name is the Internal Name you selected when creating the property. The Unit Type and Unit names are the Unit name (on the right in the wizard) you selected when creating the property.

• Booking Status - Enter one of the following options: “Booked”, “Checked-in”, “Checked-out”, “Cancelled”, “No Show”

• Check-in Type: Enter one of the following options: "Smart Lock", "Code Entry", "Mobile App", "Concierge", "Keynest", "Key Pickup (from office)", "Key Safe", "Meet & Greet"

• Times - 24-hour format (15:00 not 3:00 PM)

3. Optional Fields

• Unit - Only if assigning to specific unit (set "not_move" to "Yes" to lock it)

• Non-refundable - "Yes" if applicable

4. Upload & Validate

1. Bookings → More → Import Bookings in Bulk (Excel)

2. Name your import → Select file → Save and Close

3. Click Validate → Fix any errors by double-clicking cells

4. Repeat validation until clean

5. Click Transfer to Booking

Stuck? Email [email protected] with your file.

The video guide below outlines Options 2 and 3 for how to add bookings to Zeevou.

Note: When you connect certain channnels (Airbnb, Booking.com) via API, we automatically import future bookings. You only need to manually add bookings arriving today or from other channels that do not support this via an API integration.

Option 2: Create Bookings Manually

Creating a Booking on a Computer/Tablet

If you are on a computer or tablet, choose one of three ways outlined below. If on a mobile app, click here.

1. The quickest method for creating bookings when you can see availability is by using the Drag & Drop option across the Booking Calendar. Follow these steps:

   1. Go to Calendar

   2. Drag across your desired dates on the calendar

   3. Click Create a Booking

   4. You'll skip directly to guest selection (accommodation already selected)

   5. Skip Step 1, continue with Step 2

2. Click the purple + (plus) button on the top right from whatever page you are on

   

3. Go to Bookings → Create a Booking

Step 1: Select Accommodation

1. Choose your property

2. Use the calendar to select check-in and check-out dates

3. Enter number of guests

4. Click Search

5. Browse available unit types

6. Select your unit type, then your specific unit

7. Click Next

Tip: Need to change the unit after guest entry? Click Change Location in the Location section.

Step 2: Guest Details

1. Select guest by searching existing profiles OR Create New Guest Profile

   • Click Create a New Guest Profile

   • Fill in at least one field

   • Click Save and Close

2. Select channel from dropdown

3. Add Booking Channel No and Internal Note (optional)

4. Click Next

Step 3: Review Pricing

1. Review the general invoice

2. Click Price Down to view/edit rate plan details

3. Enter arrival and departure times

4. Confirm your selection and review all details

Step 4: Review Automated Messages

Sometimes, when you are creating a booking manually, you may not want the guest to receive all or some of the active automated messages. You can customise this at the last step of the booking creation. To do so, you should turn off the toggle for already active automated messages at the “Final Settings” stage of creating a manual booking.

Your booking is created - click Go to Booking Page to view it.

Creating a Group Booking

To do so, you can click the + (Plus) icon to Create a Booking or go to Guest Profile and click on Add a New Booking. Then, a window opens for you to search based on the Location, Check-in, Check-out, and Guests by choosing from the Drop-down Menu. Finally, click on Search icon.

Search Bar: You can book more than one location via Group Booking. Tour requests or regular bookings are a couple of good examples.

Booking Wizard Structure

Create Group Booking

You can create a (Group) Booking with the Booking Wizard in four steps:

1. Accommodation Type

2. Additional Info

3. Pricing

4. Final Settings

Step 1: You should find the Accommodation Type best suits the guests. All unit types based on your search details will be shown and you can select the one(s) you want based on the Location, Check-in, Check-out, and Guests.

Note that if you hover over each Unit Type card, its property name will be shown and its details will be extended:

Step 2: Enter Person Booking details and Channels. You can either Select Person Booking from the drop-down menu or Create A New Guest Profile.

Note 1: If you click on Create A New Guest Profile, a window opens for you and you must fill out at least one of the fields. Then, Save and Close.

Note 2: When you Select Person Booking from the list, you can Edit Guest Profile.

Note 3: You can select the brand of your listing from the dropdown menu; otherwise, the default brand will be selected automayically during the booking.

After selecting Person Booking, you can select the Channel and turn on either Host Collect or Channel Collect. Then, click Next.

Step 3: You can check the booking price breakdown.

Note 1: You can apply Group Discount and also edit Total Security Deposit.

Note 2: You can view its details by opening each booking.

Step 4. You can set how your guests should pay and what correspondence they receive.

Finally, click on Finalise Create Booking to view Booking Successfully Created Message.

Creating a Booking on a Mobile App

You can create a booking with the Booking Wizard on the mobile app in four steps:

Step 1: You should enter the arrival date, the departure date, and the number of guests, and finally tap Next.

Step 2: Find the Accommodation Type which suits the guests best. You can select from the drop-down lists and then tap Next.

Step 3: Enter Person Booking details. You can either search for the Person Booking in the box or Create A New Guest Profile. After selecting the Person Booking, you can choose the Channel from the drop-down menu.

Note 1: When you select the Person Booking from the list, you can Edit Guest Profile.

Note 2: If you tap on Create A New Guest Profile, a window opens for you and you must fill out at least one of the fields. Then, Save and Close.

Step 4: You can view the summary of the booking and general invoice and tap on Finalise Booking to complete the booking.