A welcome from our Founder & CEO
Hi,
This is Na'ím – I'm the Founder & CEO at Zeevou, and I'd like to extend a personal welcome to you and thank you for deciding to join our community!
Below you'll find everything you need to get started on Zeevou. Before you dive into setting up your properties, please take a moment to familiarise yourself with the support available to you.
Important: Account setup cannot be completed through the mobile app. You'll need a computer or laptop to set up initially. Once set up, you can use the mobile app for day-to-day operations.
Here's what comes next on your journey with Zeevou:
You're here! You've created your account and now understand how to get help.
Add your property details, set your rates, and configure availability.
Once your property is set up, book a verification call with our team to go live.
After verification, your listings will be ready to publish on your direct booking website and distributed through the Zeevou Network – letting other operators and agents refer guests to you.
Our team is always at hand to assist.
Please note: We do not offer phone support – our phone line is purely for sales enquiries and our sales team cannot assist with support queries.
There are several ways to get help:
Click on the purple icon in the bottom right-hand corner to access our live chat.
Our live chat is powered by Zee, our AI Assistant. Please give Zee a genuine chance to help you. If the initial answer isn't clear enough, explain why it hasn't resolved your specific case and continue the conversation by explaining what else you require assistance with/why the explanation doesn’t resolve your issue. If Zee is unable to help, it will escalate you to a human.
Explaining the issue to Zee fully and giving it a chance to assist allows our support team to focus on enquiries that genuinely require human intervention, enabling us to resolve all queries as efficiently as possible.
Note: If you can’t see the chat bubble click on the purple show/hide icon on the bottom right to open the chat bot.
Live Google Meet Q&A sessions are held daily at:
10:00 AM, 2:00 PM, and 6:00 PM GMT (London)
9:00 AM and 1:00 PM EST (New York)
6:00 AM and 10:00 AM PST (Los Angeles)
Get extra assistance if you haven't been able to resolve an issue over chat.
Join here: Google Meet Link
You can also find this link in the chatbot by clicking "Live Q&A Sessions - Click to Join Meetings".
Email Support
Should you ever need to contact us by email, you can do so by emailing [email protected].
Our onboarding guide is located at support.zeevou.com – bookmark it for easy access to all our help articles. Click on the purple icon on the top left to expand the guide:
It contains detailed steps with photos and videos to help you get set up. Please do not skip any steps - follow them one by one to ensure your account gets fully set up and you don’t end up with any issues such as double bookings down the line.
Choose your path based on your situation:
Joining as a Network Agent only (without properties of your own)?
Network Agent setup guide →
Otherwise, go through the steps one by one.
That's everything you need to get started. Follow the roadmap above, use the support channels when you need help, and don't hesitate to reach out to our community – we're here to help you succeed.
Warmest regards,
Na'ím
