A welcome from Na’ím Anís Paymán - our Founder & CEO
Hi,
This is Na'ím – I'm the Founder & CEO at Zeevou, and I'd like to extend a personal welcome to you and thank you for deciding to join our community!
First of all, let’s connect! You can find me on:
Facebook | Instagram | LinkedIn
At Zeevou, we offer guided onboarding packages to assist with your setup by a Zeevou specialist. These are not mandatory, and we do provide a detailed step-by-step guide with videos and screenshots for the self-onboarding route.
Important: Account setup cannot be completed through a mobile device. You'll need a computer or laptop to set up initially. Once set up, you can use the mobile app for day-to-day operations.
To book Guided Onboarding sessions, please use the links below. A 3-session bundle should cover the full set-up guidance, unless you have very specific requirements, in which case you can purchase additional sessions down the line. You can also book a single session or 2-session bundle if you only require some limited assistance as you go along with self-onboarding.
Our onboarding guide is located at support.zeevou.com – bookmark it for easy access to all our help articles. Click on the purple icon on the top left to expand the guide:
It contains detailed steps with photos and videos to help you get set up. Please do not skip any steps - follow them one by one to ensure your account gets fully set up and you don’t end up with any issues such as double bookings down the line.
Our team is always at hand to assist.
Please note: We do not offer phone support – our phone line is purely for sales enquiries and our sales team cannot assist with support queries.
There are several ways to get help:
Click on the purple icon in the bottom right-hand corner to access our live chat.
Our live chat is powered by Zee, our AI Assistant. Please give Zee a genuine chance to help you. If the initial answer isn't clear enough, explain why it hasn't resolved your specific case and continue the conversation by explaining what else you require assistance with/why the explanation doesn’t resolve your issue. If Zee is unable to help, it will escalate you to a human.
Explaining the issue to Zee fully and giving it a chance to assist allows our support team to focus on enquiries that genuinely require human intervention, enabling us to resolve all queries as efficiently as possible.
Note: If you can’t see the chat bubble click on the purple show/hide icon on the bottom right to open the chat bot.
If you have raised an issue over chat and it has not been resolved, we may invite you to join one of our Q&A sessions. Please note that these are only for escalated issues. If you require one to one support or help setting up, you may book a premium support session.
Live Google Meet Q&A sessions are held daily at:
10:00 AM, 2:00 PM, and 6:00 PM GMT (London)
9:00 AM and 1:00 PM EST (New York)
6:00 AM and 10:00 AM PST (Los Angeles)
Email Support
Should you ever need to contact us by email, you can do so by emailing [email protected].
Choose your path based on your situation:
Guided Onboarding:
Self-onboarding:
Go through the steps one by one.
Joining as a Network Agent only (without properties of your own)?
Network Agent setup guide →
That's everything you need to get started. Follow the roadmap above, use the support channels when you need help, and don't hesitate to reach out to our community – we're here to help you succeed.
Warmest regards,
Na'ím
