IMPORTANT NOTE:
Do NOT connect to either Zeevou or Quickbooks until you are prompted to do so in the guide below. If you do so at the start, it will not allow you to continue and you will get stuck.
Please read through this before connecting to Booking.com.
Generally, all kinds of taxes from BDC are shown in the price breakdown as Channel Tax. Please note that all of these Channel Taxes will be reflected in related MPRs – Monthly Profit Reports – for Investor/Host according to the deal template details.
You can go to Booking.com- > Property -> VAT/Tax Charges to view your VAT status and City Tax.
In order to update your VAT Number, you can go to Booking.com -> Finance -> Finance Settings.
You need to contact the support team for any changes related to VAT rate via Inbox -> Booking.com Messages and write a message to ask for changes.
Note: Please check local laws for any mandatory fees for your property.
Ensure you have completed your KYP form and that your properties are Open and Bookable.
Before mapping your Zeevou listing to Booking.com, it’s important to ensure there are no non-XML (manual) rate plans active in your Booking.com extranet. Non-XML rate plans can interfere with channel management and may cause mapping or syncing issues. For a seamless connection, all rate plans should be set to sync via the XML connection, allowing rates and availability to update correctly.
Additionally, be aware that certain Booking.com promotions and discounts can override restrictions sent from Zeevou, including minimum night requirements. These promotions are managed directly in the Booking.com extranet and may result in unexpected or unwanted bookings. Review any active promotions before connecting to avoid conflicts with your configured restrictions.
If you have already got a channel manager connected on Booking.com, disconnect your old channel manager first by following these steps:
Log in to your account on admin.booking.com.
Click Account.
Go to Channel Manager.
Click Deactivate.
After disconnecting your old channel manager from the channel, turn all your listings to "Request to Book." This ensures you don't receive bookings with incorrect dates or rates while completing the connection to Zeevou and verifying that everything is syncing correctly. Once you've confirmed that rates and availability are pushing accurately, you can turn Instant Book back on.
Steps to deactivate Instant Book on Booking.com
Go to your Booking.com Extranet > Property > Policies > Other Policies
Scroll down until you find the box "How you Receive Bookings" > Edit
Select "All guests can book instantly"
Click Save
Next, determine your Connection Type. If you have only just signed up, you will be on Connection Type A.
Log into app.zeevou.com, go to Listings, and click Manage Channels in the top right.
Select Booking.com.
If it is your first Property, Click Synchronise Your First Property and confirm by clicking Yes.
Note: If it is an additional property, Click on Add more Properties.
If your property is already added on Booking.com, select Yes.
Choose the identity confirmation method:
Email registered on Booking.com, or
Booking.com Legal Entity ID (LEID)
Note: To find your LEID, follow these steps:
Click on your Profile on the top right.
Select Property Portfolio Management from the dropdown that appears.
On the left you will see the Legal Entity ID (marked in purple on the screenshot below).
Note: If this is not your first property, it will show you the registered Email address or LEID that was used before for your first mapping. Select one of these if you're mapping to the same group BDC account.
Click on Next.
Enter Booking.com Hotel ID.
Paste your Hotel ID and click Next.
Enter the requested Email Address/ID and continue.
Click on “Go To Booking.com”
Log in to your account on Booking.com.
If you have multiple accounts on that account, you will see the following screen. Click on Go to Booking.com extranet. If you only have one property on this account, skip this step.
Scroll to the bottom and click on Extranet Access, then click on Select Properties to continue.
You’ll see the success message - refresh and wait until Status no longer shows as In Progress.
Go back to Zeevou and Click on I Confirm. If you get an error, wait around 15-30 minutes before retrying.
From the list of your Properties that appears, select the desired Property to map to Zeevou from the ones that show. If none show, your properties may have outstanding KYP requirements or may not be set to Open and Bookable. Reach out to Booking.com’s support if you require assistance in getting the properties to show.
To link a BDC listing to a Zeevou rate plan, click Connect This Room.
Then, click Manage 1 Rate and select Activate.
Adjust the number of people in pricing under Advanced, set the markup percentage if needed, and click Save.
You should import existing bookings, go to Manage Channels, select Booking.com, click the three dots on the right next to the arrow, and choose Import Booking.com Bookings. Click Proceed and Import. Only bookings already made whose check-in dates are in the future (from tomorrow onwards) will be imported. It may take some time to import all future existing bookings.
Test Your Connection
Block a Date on Zeevou and make sure it reflects on Booking.com. If pushing correctly, remove the block.
Increase the price slightly for one night on Zeevou and make sure it reflects on Booking.com. If pushing correctly, reset the price to what you would like it to be.
Re-activate Instant Booking on Booking.com
If you would like to re-activate Instant Booking, go to your Booking.com Extranet > Property > Policies > Other Policies
Scroll down until you find the box "How you Receive Bookings" > Edit
Select "All guests can book instantly"
Click Save
Note that if If you have not completed all the steps above to connect to BDC, you will see the errors when you open the Booking.com card in the Channel Manager.
Markup percentage setting
Log into app.zeevou.com, go to Listings, and click Manage Channels in the top right.
Select the Booking.com logo from the pool list.
In front of the mapped listing, click Manage Rate.
Edit the markup percentage as needed and save your changes.
Note: For Type A, markup settings must be adjusted per room.
To set extra guest pricing on BDC:Go to Calendar under Rates & Availability, expand the main rate, and select Edit Occupancy Pricing.
Verify the base number of people, enable the extra guest fee toggle, and input the price per additional occupant.
Save changes. For further adjustments, contact BDC support.
This step-by-step tutorial walks you through connecting your Booking.com account with your Channel Manager, ensuring smooth rate and availability sync and booking delivery.
To initiate the connection:
If you're a new customer, register your property first on BDC.
If you're an existing customer, log in to your Booking.com extranet.
Open the desired listing in BDC.
Then:
1. Log into your Booking.com Extranet and open your desired listing page.
2. Click on the Profile icon in the top right-hand corner and then Connectivity Provider.
3. If your listing is connected to another channel manager, click on the Switch to a new channel manager button. You may be required to confirm a code sent to you by SMS/email.
NOTE: !!! Before connecting to BDC, make sure that you have fully set up your Listing, Unit Type, and Unit on Zeevou and BDC listing, or you will end up getting bookings flowing into system-generated units that will be a lot of manual work to then put right. !!!
4. Ensure that you have selected the correct Pricing Model. It is set to Room-Based by default, but if you charge different rates based on occupancy, you need to select Occupancy-Based. This must be done before you request a connection to Zeevou.
5. Under Channel Manager’s Name, click on Search for Providers and type Zeevou.
6. Click on Connect.
Once you receive the connection activation notice then copy your Listing ID for mapping:
Go to app.zeevou.com and click on Listings.
Open your desired Listing.
Click on Manage Channels in the top right.
Select Booking.com Logo from pool list.
In the new page you need to fill these items:
Channel Hotel ID: Booking.com Property ID / Hotel ID.
Connection Name: Use to give a name to your connection to make it easier for searching the connected channel account.
Default Multiplier: Use to set the rate multiplication factor applicable for all room types.
Default Surcharge: Use to have surcharge applied on all the room types.
Rate Pricing: Select rate pricing model as set up on Booking.com.(Default connection type is Room based.If you want to push extra guest fees, please ask Zeevou support to confirm your connection as Occupancy based.)
Currency: Property currency Should be the same as set up in Booking.com.
6. Click Next to proceed to mapping
You will see:
Booking.com Room-Rate (BDC rate plan ) list.
Zeevou Room Name (Unit Type) & Zeevou Rate Name (Rate Plan) list.
For each room/unit type:
Select the corresponding Zeevou Room Name and Rate Name.
Click Map to open the configuration popup
Configure mapping: You should continue mapping flow based on Rate Pricing model selected on Step 1 section 4:
Room Based:
When configuring Room-Based pricing, the following settings help to set rates:
Single Occupancy: For single use rate, select the checkbox. When selected, an option will appear to allow you to set up multiple rates.
Applicable No of Guest: Select applicable number of guests. Rate will be based on what is received from the Zeevou for the applicable number of guests.
Rate Multiplier(X) / Surcharge(+/-): To increase/decrease the rate by a percentage and/or fixed value. You can use either option or both simultaneously based on the requirement.
Example: To increase the rate by 10%, need to enter 1.1 in the first multiplier box or enter 0.90 to decrease the rate by 10%. Similarly, to increase the rate by a fixed value of 5, enter 5 in the surcharge box or -5 to decrease the rate by 5.
Occupancy Based:
When configuring Occupancy-Based pricing, the following settings help to set rates:
Number of Guests:Click on '+' to add additional rows as per occupancy. We will push out the rate for that occupancy to match the maximum number of guests.
Rate Multiplier(X) / Surcharge(+/-): To increase/decrease the rate by a percentage and/or fixed value. You can use either option or both simultaneously based on the requirement.
Example: To increase the rate by 10%, need to enter 1.1 in the first multiplier box or enter 0.90 to decrease the rate by 10%. Similarly, to increase the rate by a fixed value of 5, enter 5 in the surcharge box or -5 to decrease the rate by 5.
Then click SAVE.
Where to find the multiplier
Log into app.zeevou.com and open the Listings menu.
Select the specific Listing you want to update.
Click Manage Channels in the top right.
Select the Booking.com logo from the pool list.
You can now choose one of the following:
A. Update the default surcharge for all mapped listings
Click Edit under the Hotel ID.
Adjust the default multiplier or default surcharge.
Click Next to apply the change.
B. Update surcharge for a specific rate plan
Click Edit next to the mapped rate plan.
Adjust the multiplier or surcharge.
Click Save.
Note
These steps apply similarly to other OTAs that support multiplier/markup configuration.
After mapping:
Navigate to Channel Connection Details.
Change the status from INACTIVE to ACTIVE by clicking on the info alert icon under the Hotel ID.
Click on Yes to confirm activation.
Status will update LIVE in green.
Step 5. Testing & Re-Activating Instant Book
Test Your Connection
Block a Date on Zeevou and make sure it reflects on Booking.com. If pushing correctly, remove the block.
Increase the price slightly for one night on Zeevou and make sure it reflects on Booking.com. If pushing correctly, reset the price to what you would like it to be.
Re-Activate Instant Booking on Booking.com
If you would like to re-activate Instant Booking, go to your Booking.com Extranet > Property > Policies > Other Policies
Scroll down until you find the box "How you Receive Bookings" > Edit
Select "All guests can book instantly"
Click Save
When the first rate plan is added on Booking.com and it is mapped in Zeevou, the other one(s) can be connected in two ways:
Mapping in Zeevou
When the rate plan is added on Booking.com, it can be mapped in Zeevou correspondingly:
2. Deriving on BDC
The additional rate plans can be derived from the first one as shown below. So, no mapping is required as they get the information they need from the parent rate plan.
Note: If you want to set up a derived rate plan, you need to contact the BDC support team to enable this feature for you to work smoothly: "Enable to follow ALL the RESTRICTIONS from the parent rate plan.”
You need to contact the BDC support team to activate the 'Enable to follow ALL the RESTRICTIONS from the parent rate plan' option for all derived rate plans.
Alternatively, you can create the same rate plan setup on both Zeevou and BDC, and map each of them one-to-one.
