Do NOT connect Zeevou to QuickConnect or Booking.com until you are prompted to do so in this guide.
Connecting too early may prevent you from continuing the setup and can cause the process to get stuck.
Please read through this before connecting to Booking.com.
Generally, all kinds of taxes from BDC are shown in the price breakdown as Channel Tax. Please note that all of these Channel Taxes will be reflected in related MPRs – Monthly Profit Reports – for Investor/Host according to the deal template details.
You can go to Booking.com- > Property -> VAT/Tax Charges to view your VAT status and City Tax.
In order to update your VAT Number, you can go to Booking.com -> Finance -> Finance Settings.
You need to contact the support team for any changes related to VAT rate via Inbox -> Booking.com Messages and write a message to ask for changes.
Note: Please check local laws for any mandatory fees for your property.
Complete your KYP form
Ensure properties are Open and Bookable
Before mapping your Zeevou listing, ensure there are no non-XML (manual) rate plans active in Booking.com.
Non-XML rate plans can cause syncing and mapping issues. All rate plans must sync via XML for accurate rate and availability updates.
Some Booking.com promotions can override restrictions sent from Zeevou (including minimum nights). Review and disable any conflicting promotions before connecting.
If you have already got a channel manager connected on Booking.com, disconnect your old channel manager first by following these steps:
Log in to your account on admin.booking.com.
Click Account.
Go to Connectivity Provider.
Click Deactivate.
To avoid incorrect bookings during setup, switch all listings to Request to Book. Once you've confirmed that rates and availability are pushing accurately, you can turn Instant Book back on.
Steps to deactivate Instant Book on Booking.com
Booking.com Extranet → Property → Policies → Other Policies
Find How You Receive Bookings → Edit
Select Request to Book
Click Save
Next, determine your Connection Type. If you have only just signed up, you will be on Connection Type A.
Log into app.zeevou.com, go to Listings, and click Manage Channels in the top right.
Select Booking.com.
If it is your first Property, Click Synchronise Your First Property and confirm by clicking Yes.
Note: If it is an additional property, Click on Add more Properties.
Select Yes if the property already exists on Booking.com
Choose identity verification:
Registered Booking.com email, or
Legal Entity ID (LEID)
Note: To find your LEID, follow these steps:
Click your Profile on the top right.
Select Property Portfolio Management from the dropdown that appears.
On the left you will see the Legal Entity ID (marked in purple on the screenshot below).
Note: If this is not your first property, it will show you the registered Email address or LEID that was used before for your first mapping. Select one of these if you're mapping to the same group BDC account.
Click Next.
Enter Booking.com Hotel ID.
Paste your Hotel ID and click Next.
Enter the requested Email Address/ID and continue.
Click Go To Booking.com
Log in to your account on Booking.com.
If you have multiple properties on that account, you will see the following screen. Click Go to Booking.com extranet. If you only have one property on this account, skip this step.
Scroll to the bottom and click on Extranet Access, then click on Select Properties to continue.
You’ll see the success message - refresh and wait until Status no longer shows as In Progress.
Go back to Zeevou and Click on I Confirm. If you get an error, wait around 15-30 minutes before retrying.
From the list of your Properties that appears, select the desired Property to map to Zeevou from the ones that show. If none show, your properties may have outstanding KYP requirements or may not be set to Open and Bookable. Reach out to Booking.com’s support if you require assistance in getting the properties to show.
Click Connect This Room.
Select Manage 1 Rate → Activate
Adjust the number of people in pricing under Advanced, set the markup percentage if needed, and click Save.
To import existing bookings,
Go to Manage Channels
Select Booking.com
Click the three dots
Choose Import Booking.com Bookings
Only future bookings (from tomorrow onward) will be imported.
Test Your Connection
Block a date in Zeevou → confirm it blocks on Booking.com
Increase a price in Zeevou → confirm it updates on Booking.com
Reset pricing once confirmed
Re-activate Instant Booking on Booking.com
If you would like to re-activate Instant Booking, go to your Booking.com Extranet > Property > Policies > Other Policies
Scroll down until you find the box "How you Receive Bookings" > Edit
Select "All guests can book instantly"
Click Save
Note that if If you have not completed all the steps above to connect to BDC, you will see the errors when you open the Booking.com card in the Channel Manager.
Markup percentage setting
Go to Listings → Manage Channels
Select Booking.com
Click Manage Rate
Edit markup percentage and save
Note: For Connection Type A, markup must be set per room.
To set extra guest pricing on BDC:
Booking.com → Rates & Availability → Calendar
Expand the main rate → Edit Occupancy Pricing
Enable Extra Guest Fee toggle
Enter price per additional guest
Save changes
For advanced changes, contact Booking.com support.
Use this option if Booking.com initiates the channel manager connection.
This step-by-step tutorial walks you through connecting your Booking.com account with your Channel Manager, ensuring smooth rate and availability sync and booking delivery.
To initiate the connection:
If you're a new customer, register your property first on BDC.
If you're an existing customer, log in to your Booking.com extranet.
Open the desired listing in BDC.
Then:
Open your listing in the Booking.com extranet
Click the Profile icon in the top right
Select Connectivity provider
If another channel manager is active, click Switch to a new channel manager
Confirm the code sent by email or SMS
You must choose the pricing model before connecting.
Stay on the Connectivity provider page
Check the pricing model
Room-based: Same price for all guests
Occupancy-based: Price changes by guest count
Select the model that matches your setup
Save your choice
This step cannot be skipped.
To select Zeevou as the Channel Manager:
Under Channel manager name, click Search for providers
Type Zeevou
Click Connect
Booking.com will now send the connection request.
Once you receive the connection activation notice then copy your Listing ID for mapping:
Go to app.zeevou.com and click on Listings.
Open your desired Listing.
Click Manage Channels in the top right.
Select Booking.com Logo from pool list.
In the new page you need to fill these items:
Channel Hotel ID: Booking.com Property ID / Hotel ID.
Connection Name: Use to give a name to your connection to make it easier for searching the connected channel account.
Default Multiplier: Use to set the rate multiplication factor applicable for all room types.
Default Surcharge: Use to have surcharge applied on all the room types.
Rate Pricing: Select rate pricing model as set up on Booking.com.(Default connection type is Room based.If you want to push extra guest fees, please ask Zeevou support to confirm your connection as Occupancy based.)
Currency: Property currency Should be the same as set up in Booking.com.
6. Click Next to proceed to mapping
You will now see two lists:
Booking.com Room-Rate (BDC rate plan ) list.
Zeevou Room Name (Unit Type) & Zeevou Rate Name (Rate Plan) list.
For each room/unit type:
Select the corresponding Zeevou Room Name and Rate Name.
Click Map to open the configuration popup
Configure mapping: You should continue mapping flow based on Rate Pricing model selected on Step 1 section 4:
Room Based:
When configuring Room-Based pricing, the following settings help to set rates:
Single Occupancy: For single use rate, select the checkbox. When selected, an option will appear to allow you to set up multiple rates.
Applicable No of Guest: Select applicable number of guests. Rate will be based on what is received from the Zeevou for the applicable number of guests.
Rate Multiplier(X) / Surcharge(+/-): To increase/decrease the rate by a percentage and/or fixed value. You can use either option or both simultaneously based on the requirement.
Example: To increase the rate by 10%, need to enter 1.1 in the first multiplier box or enter 0.90 to decrease the rate by 10%. Similarly, to increase the rate by a fixed value of 5, enter 5 in the surcharge box or -5 to decrease the rate by 5.
Occupancy Based:
When configuring Occupancy-Based pricing, the following settings help to set rates:
Number of Guests: Click + to add additional rows as per occupancy. We will push out the rate for that occupancy to match the maximum number of guests.
Rate Multiplier(X) / Surcharge(+/-): To increase/decrease the rate by a percentage and/or fixed value. You can use either option or both simultaneously based on the requirement.
Example: To increase the rate by 10%, need to enter 1.1 in the first multiplier box or enter 0.90 to decrease the rate by 10%. Similarly, to increase the rate by a fixed value of 5, enter 5 in the surcharge box or -5 to decrease the rate by 5.
Then click SAVE.
Where to find the multiplier
Log into app.zeevou.com and open the Listings menu.
Select the specific Listing you want to update.
Click Manage Channels in the top right.
Select the Booking.com logo from the pool list.
You can now choose one of the following:
A. Update the default surcharge for all mapped listings
Click Edit under the Hotel ID.
Adjust the default multiplier or default surcharge.
Click Next to apply the change.
B. Update surcharge for a specific rate plan
Click Edit next to the mapped rate plan.
Adjust the multiplier or surcharge.
Click Save.
Note
These steps apply similarly to other OTAs that support multiplier/markup configuration.
After mapping:
Navigate to Channel Connection Details.
Change the status from INACTIVE to ACTIVE by clicking on the info alert icon under the Hotel ID.
Click Yes to confirm activation.
Status will update LIVE in green.
Step 5. Testing & Re-Activating Instant Book
Test Your Connection
Block a Date on Zeevou and make sure it reflects on Booking.com. If pushing correctly, remove the block.
Increase the price slightly for one night on Zeevou and make sure it reflects on Booking.com. If pushing correctly, reset the price to what you would like it to be.
Step 5. Re-Activating Instant Booking on Booking.com
If you would like to re-activate Instant Booking, go to your Booking.com Extranet > Property > Policies > Other Policies
Scroll down until you find the box "How you Receive Bookings" > Edit
Select "All guests can book instantly"
Click Save
When the first rate plan is added on Booking.com and it is mapped in Zeevou, the other one(s) can be connected in two ways:
Mapping in Zeevou
When the rate plan is added on Booking.com, it can be mapped in Zeevou correspondingly:
2. Deriving on BDC
The additional rate plans can be derived from the first one as shown below. So, no mapping is required as they get the information they need from the parent rate plan.
Note: If you want to set up a derived rate plan, you need to contact the BDC support team to enable this feature for you to work smoothly: "Enable to follow ALL the RESTRICTIONS from the parent rate plan.”
You need to contact the BDC support team to activate the 'Enable to follow ALL the RESTRICTIONS from the parent rate plan' option for all derived rate plans.
Alternatively, you can create the same rate plan setup on both Zeevou and BDC, and map each of them one-to-one.
