The “Check-in Ready” feature helps streamline the check-in process, ensuring that all necessary steps are completed before a guest arrives. The flexibility to define these conditions ensures that each host can tailor the check-in process to their specific needs.
Common conditions include:
Guest Info is completed
Terms & Conditions is signed
Guest is verified
Payment and Deposit are paid and authorised
Go to the Bookings Dashboard.
Click on the More arrow.
Select Settings.
In the pop-up, choose your brand.
Click on Proceed.
Under Bookings tab, on Check-in Ready card, click on Manage Conditions.
In the open drawer, choose the conditions you wish to be completed for a booking to become ready for check-in (e.g., Guest Info, Terms & Conditions, Guest Verification, Security Deposit, and Payment)
Click on Save.
Under Each Booking: Under the Overview tab, Check-in Ready conditions are shown. Status turns green when all conditions are met.
In the Arrivals List: Go to the Bookings Dashboard and then Arrivals to see the Check-in Ready status.
In the Booking Calendar: The colours of bookings clarify the Check-in Ready status: green (ready), yellow (almost ready), and red (not ready). Hover over a booking to see which items are incomplete.
You can also add Check-in Ready as a condition in Automated Messages:
Click on the gear icon.
Go to Automated Messages.
Click on New Automated Message or open an existing message.
Go to the Condition card and click on Add a Condition.
Select Check-in Ready and click on Add.
Watch this tutorial video on how to configure the Online Check-In Process steps:
Log in to your Zeevou account.
Click on the gear icon in the top right corner.
Select Online Check-In Process.
Step 1: General Info
General: Turn on your desired items to be shown to the guests during confirmation (e.g., Booking Purpose, Arrival/Departure Time).
Person Booking: Enable your desired items regarding the guest personal info and add custom questions.
Click on + Ask a Custom Question to add.
Select or create new questions.
Make questions Optional or Mandatory.
Marketing Consent: Enable and customise text for GDPR compliance.
Toggle Enable/Disable.
Click on Edit to change Opt-in Prompt text.
Select marketing platforms for consent.
Privacy Policy: Include your privacy policy for guests.
Step 2: Guest Info
Note: You can fill this the same as you did for the Person Booking section. If the Lead Guest and Person Booking are one person, the system will sum up the fields related to both. Otherwise, related fields will be shown for each.
Enable sections for Lead Guest Info and Additional Guests (ADULTS and CHILDREN).
Note that the Guest Info will appear as incomplete if additional guest information is marked as Mandatory in the online check-in process.
Add custom questions as needed.
Note: Disabled sections are hidden from guests.
Step 3: Terms & Conditions
Enable the Terms and Conditions toggle.
Specify which bookings should this Terms & Conditions be required for.
Click on Revise this Terms & Conditions to edit it.
Step 4: Upsells & Payment
Upsells: Upsell lists will be based on each Listing’s settings.
Payment Note: Edit the Payment Note shown to guests.
Step 5: Security Deposit
Security Deposit Note: Edit Security Deposit Note for guests.
Please note that this step will be shown only if the booking has a Security Deposit amount other than 0.
Step 6: Success Page
Edit the Success Page text shown after booking completion.
Profile View: Click on Lead Guest or Person Booking Name to view/edit their profile and custom question responses.
Custom Questions: Add hints, edit or remove questions anytime.
Marketing Consent: Inform guests of promotions and discounts.
