Set Up Stripe

Content:

What You'll Need

• 15 minutes

• A Stripe account (create free account if you don't have one)

• Your business details (for new accounts)

Step 1: Connect Stripe to Zeevou

1. Log into app.zeevou.com

2. Click the gear icon (top right) → Integrations

3. Select the Payments tab

4. Click Stripe → Connect to Stripe

   

Step 2: Choose Where Payments Go

Select one:

• Organisation - All payments go to your company account (most common)

• Owner - Each property owner gets paid separately (for property management companies splitting revenue)

Step 3: Link Your Stripe Account

Option A: Create New Stripe Account (Recommended if starting fresh)

1. Click the message button (bottom right) to get your unique setup link

2. Click the link - you'll go to Stripe's website

   

3. Enter your email address

4. Complete Stripe's signup (business details, bank account)

5. Stripe confirms connection and shows your Account ID

6. Copy your Account ID

7. Return to Zeevou and paste the Account ID

8. Click Proceed

Option B: Connect Existing Stripe Account

1. Select "Connect to an Existing Stripe Account"

   

2. Get your Account ID from Stripe:

   • Log into your Stripe Dashboard

   • Click your profile picture (top right)

   • Your Account ID appears (starts with "acct_")

   • Copy it

3. Paste the Account ID into Zeevou

4. Click Proceed

Important: Only Standard, Express, or Custom Stripe accounts work. If you have a Platform account, contact [email protected].

Step 4: Enable Card Payments in Zeevou

1. Click gear icon → Settings → Finance

2. Find the Payment Methods section

3. Turn on the Card toggle

4. Select Stripe from the dropdown

   

5. Click Save

Step 5: Enable Security Deposits (Optional)

If you want to collect refundable security deposits from guests:

1. Set the Security Deposit Timeline under Listings → Set Listing Defaults → Security Deposit Timeline for new Listings, and override it within the Listing → Policies → Security Deposit Timeline for existing Listings.

   

2. Settings → Finance → Security Deposit Collection Methods

3. Turn on the Card toggle.

4. Select Stripe.

   

5. Check both boxes:

   • Auto Charge (automatically collects deposit at booking)

   • Auto Refund (automatically returns deposit after checkout)

6. Click Save.

Important Stripe Requirement:

Stripe can only hold pre-authorisations for 4/5 days. We have developed two options to reduce the risk of being out of pocked for longer bookings. You can choose either method, but they both have their disadvantages:

• Pre-authorisation Holds - Automatically attempts to renew the authorisation every 4/5 days until checkout

  • Disadvantages:

    1. There is no guarantee that a renewal will succeed (eg the guest may use the funds post expiry before the renewal attempt is able to be processed).

    2. Guests will see multiple transactions on their account and may think you are capturing multiple lots of funds rather than renewing the hold

• Auto-Charge/Auto-Refund - the deposit is treated as an actual charge (capture) and then automatically refunded based on your configured timeline.

  • Disadvantage:

    1. Stripe will charge you both when the system charges and when it refunds the deposit.

Select Auto-Charge/Auto-Refund for the most reliable security deposit handling.

Test Your Setup

1. Visit your booking website

2. Make a test booking

3. Use Stripe's test card numbers:

   • Successful payment: 4242 4242 4242 4242

   • Use any future expiry date and any 3-digit CVC

4. Complete the test booking

5. Check your Stripe Dashboard - the test payment should appear

You're Ready!

Guests can now book and pay instantly on your website. Stripe will automatically transfer funds to your bank account based on your payout schedule (usually 2-7 business days).

View your payments: Log into your Stripe Dashboard anytime to see transactions, payouts, and guest details.