Fees are the add-ons already included in the Rate Plan of each booking while Upsells are the ones which will be added separately to the booking when the booking is created. The guests can also select Upsells in the confirmation process.
How to View and Edit Fees & Upsells
Under the Details tab of Booking view, you can view the Fees & Upsells card. Go to the Price Breakdown card of the Finance tab to edit each of them.
When you click on the No Entry icon on the Price Breakdown card, a window pops up in which you can select Disapprove to delete the fee. When you click on the pencil in front of the fee, a drawer opens in which you can edit its amount and finally Save.
When you click on the No Entry icon for an upsell, a window pops up in which you can select Reject. When you click on the pencil in front of the fee, a drawer opens in which you can edit its amount and finally Save.
How to Create Fees & Upsells
To create Fees, go to the Pricing & Availability tab of Unit Type -> Rate Plans card -> Settings -> Charges & Fees and click on Add Fee. Then, a drawer opens in which you can select your Fee from the drop-down menu and insert Sales Price and Associate Cost (Optional). Finally, click on Add.
To create an upsell, go to the Finance tab -> Price card. Click on More on the top right and select Add an Upsell. Then, a drawer opens in which you can select your desired Upsell from the drop-down menu, and insert Sales Price per Item, Total Sales Price, Associated Cost per Item, and Total Cost. Finally, click on Add.
Upsells on the Confirmation Page
Guests can choose the specified upsells in the system after passing through the General Info and Guest Info during the booking confirmation process. When they can click on the Next: Payment button, a pop-up window of Upsells you created in Zeevou appears:
Guests can select their desired upsells and specify the number of times they need each of the upsells. Then, clicking on the Apply button, they will be redirected to the payment step. However, if they do not need any extra services, they can click on the No Thanks button to continue to the payment step. If there are any special requests, they can click on the Contact Us button and directly message Hosts.
Note: In the Payment step, guests can edit their selected upsells by clicking here at the bottom left of the booking summary.