Disconnecting Your Old Channel Manager
Step 1:If you are currently using another channel manager, you need to first disconnect that from your account. To do so, log in to your Airbnb account.
Step 2: Click on your profile picture on the top right hand corner of the screen and select Account from the dropdown menu.
Step 3: On the left, select Privacy & Sharing and then Connected Apps.
Step 4: Choose your channel manager’s row and click on the arrow pointing downwards located on the right side of the screen.
Step 5: Scroll down and click on the pink Remove App button.
Connecting Airbnb to Zeevou
Step 1: Go to app.zeevou.com and click on Listings.
Step 2: Select your desired Listing.
Step 3: Click on Manage Channels on the top right.
Note: if you are working with Safari, the new pop-up window might not open. Please follow the steps mentioned here.
Step 4: Click on Select Channel on the right, then select Airbnb. Finally, click on the + button.
Step 5: The first time you want to link up to your Airbnb account, select Generate Client ID.
NOTE: If you are linking up a second property once you’ve already linked up the account, instead of selecting Generate Client ID, select Mapped Client ID. You can choose any of the mapped listings, it does not matter which one.
Step 6: Click on “Click to get connected with Airbnb”.
Step 7: You will be diverted to an Airbnb login page.
Step 8: Use the main host (not co-host) credentials to log in if you are not already logged in.
Step 9: You will see a screen asking you to confirm the connection with STAAH (our distribution partner for certain channels). Scroll to the bottom, tick I agree, then click on Allow.
Step 10: You will then be redirected to a confirmation page that includes a Host Token Number. Copy this number.
Step 11: Paste the Host Token Number in the appropriate field on the original mapping screen.
Step 12: Select all the rooms that you want to connect. Rooms are Unit Types, if you have multiple listings of the same unit type, you only need to map one of them and can unlist the others on Airbnb. Any existing future bookings from these additional listings need to be imported manually or via the Bulk Import Booking option in Zeevou.
Step 13: Click on Save.
Step 14: Close the pop-up box.
Step 15: You will see a new row has appeared under Channel Name.
Step 16: Click on the Map action on the right.
Step 17: Select the number of people included in the prices that you have set in your rates in the Number of Pax field.
Step 18: In the two fields right to the right of it, you can increase the rate that is being sent out. For example, to add 15% to the price, change the 1 to 1.15 and add 0.
Step 19: From the Select Rateplan dropdown choose the applicable rate. Click on Next.
Step 20: Select Connect with existing Listing.
Step 21: Select the appropriate listing in the dropdown.
NOTE: If you cannot see your property in the list, click on the refresh button next to the dropdown.
Step 22: Click on Rates & Availability (the second option)
Step 23: Click Pull Listing from Airbnb. You don’t need to enter or change any information except when prompted Full Rate, Weekend Rate, Extra Guest, Security Deposit, Cleaning Fee, Weekly Discount, Monthly Discount, Fees (Linen, Management, Resort, etc…), Minimum nights, Maximum nights, Minimum Lead Time and Maximum Lead Time.
NOTE: Do not close the browser while we establish the connection with Airbnb. Once submitted, you will get a message saying “Your listing has been updated successfully…”
Step 24: Click on Finish
Step 25: Map any other unit types that you may have in that property to a listing on Airbnb.
Step 26: All you future bookings will be imported from Airbnb at time of connecting .
NOTE: If you want to get your guest’s email alias from Airbnb, you should fill out the attestation form on Airbnb.
- Once you connect your Airbnb listing to Zeevou, the Airbnb Smart Pricing feature will no longer be available. Other pricing controls will also be disabled.
- There is no option to pull in “Seasons and Rules” from Airbnb (if already set). You can set new Seasons to manage your promotions for Airbnb within Zeevou.
Step 1: In Zeevou, go to Listings -> Properties and open the desired property in View Mode.
Step 2: Look for the Channel Manager Config tab.
Step 3: Look for the small + sign on the right hand side and click on it to expand the section.
Step 4: Click on the Key symbol in the row of Airbnb. On the pop-up screen that appears, click on Seasons.
Step 5: You will be taken to a new page called Airbnb Season Adjustment.
Step 6: Click on the blue + button on the top right to create a new Season (with one or several promotions as part of it).
Step 7: An Add/Edit Season pop-up will appear, where you can set the applicable rules for the promotions that you want to create. There are four Promotional rules available:
- Seasonal Adjustment
- Length of Stay Discount
- Last Minute Discount
- Early Bird Discount
Step 8: Under Season Name enter a name for the Season.
Step 9: Choose a colour code to be able to identify the promotion more easily on the Airbnb calendar.
Step 10: Under Select Listing Select one or several listings to apply the Season to (by default, all listings are auto selected).
Step 11: Enter the applicable Date Range. If you want to add other Date Ranges to which you want the Season to apply, you can do so by clicking on the square with the + symbol on the right.
Step 12: Create the promotions that you want to apply to that Season.
Step 13: Once you click on Save changes, you will be shown a success message.
- You cannot edit rules once a season is created. You can only add or remove listings to it.
- You can setup multiple rules for a season, for the selected date range(s).
- The system will allow you to set up a new season and rules with dates overlapping with an existing season with the same rule already activated. When Airbnb receives the new promotion, it will automatically override overlapping dates with the newest promotion rule.
- Season 1 = 01-30 April
- Season 2 = 15 April – 15 May
- From 01-14 April, Promotion 1 rules will continue to apply.
- From 15 April – 15 May, Promotion 2 rules will override and apply.
NOTE: if multiple rules are set for a date-range inside a season, all discounts created will apply, for example:
- Early Bird 5%
- Min Stay 2 night 5%.
The dates selected by the guest on Airbnb qualify for both, so 5% discount will be applied twice.
- The delete button deletes the season and automatically removes the rule from Airbnb. Deleting will apply to all listings linked to that season.
You can double check the rules set for various seasons on the Airbnb extranet. You can view the rules on your calendar in Airbnb. Dates with an active season rule will be highlighted in the colour chosen in Zeevou while creating it. Rates displayed in the calendar will include promotional adjustments, early bird discounts, and last minute discounts. The guest will see the total discount on the main rate when searching on Airbnb.