How do the automated payments in Zeevou work?

Once you complete the integration with your payment gateway, each time a booking comes in, Zeevou will check whether the OTA has informed us or not about the capture of the payment. If the OTA has already collected payment, the booking gets marked as Channel Collect. So, the booking is set as Credit, which means the guest will not be asked for payment. If a booking is Channel Collect, a credit memo is added to the booking, and the booking displays a Credit status under the payment status field. You will also see the credit memo in the booking itself if you open the Booking View mode. Zeevou will automatically charge the channel credit amount and will change it to a VCC payment (The VCC is a Virtual Credit Card that the Channel pays us). If the booking amount is not collected by channel, it gets marked as Host Collect, which means the guest will be asked for payment as part of the Booking Confirmation Steps.

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