Zeevou Support - Help Centre
Go to Zeevou
Manage Guest Relationships | Zeevou
All collections
Manage Guest Relationships
Manage Guest Relationships
From check-in to repeat customers
How can I add a guest from the Booking?
Revyoos
How can I allow the guest to leave a Review?
How do you change the email address that is used to communicate/send automated messages to guests?
How does Zeevou's Automated Messaging help?
Is the booking process fully automated?
How can I send Guest Invoice?
How can my guests sign the terms and conditions before they have access check-in information?
How can I add age to Additional Guests?
How do the emails go out?
Why my emails are sent empty to the recipients?
What automated emails get sent, and when?
Where can I see which emails, SMS or API notifications have been sent to my guests?
How does Zeevou’s security deposit work?
If guests change their names, how can I find them?
How to Create Zeevou Companies?
Set Your Online Check-In Process Setting
How do I change the email address that a notification goes to?
How do I disable automated emails?
How can I manage Guests?
How can I receive minimum age warning?
What is Guidebook URL?
How to Assign Tags to Your Guests, Companies and Bookings?
How to Flag your Guests
The Online Check-In Process for Airbnb Bookings
Add-On Fees & Upsells
How can I add early check-in or late check-out fee?
How can I attach a file to automatic emails?
How does the guest see the check-in-/check-out-time they select causes extra cost for them?
If I can’t or don’t want to meet a guest in person, how can I give them the access to my short-term rental?
How do I create a company profile?
How can I pre-authorise a card?
Why is the guest not receiving the verification email for their booking?
How can Zeevou notifications be directed to the reservations team?
Where does the guest city data come from in a booking record?
How can I find a guest’s conversation in the Unified Inbox if they haven’t sent me a message?
Will a new guest profile be created if the same guest books again?
Where can I find the identification link to send to my guests?
How can I have access to the Featured Reviews in Zeevou?
How does Fees/Upsells Expense work?
How Are Security Deposits Managed for Split or Extended Bookings?
Protect Your Property
Document Upload
Terms & Conditions as part of the Online Check-In Process Steps
Set House Rules & Instructions
Instructions Tab Tutorial
Communicate with Guests
How to Create Saved Responses
Automated Messaging Tutorial
Unified Inbox Tutorial
Import Your Emails
Unified Inbox in app.zeevou.com
Messaging API in Zeevou
Bilingual Templates
How to Access Zeevou's Unified Inbox
Enable SMS Messaging through ClickSend
Creating an Automated Message
How to use Automated Messages Conditions
Enhance Guest Experience
Guest Reviews
How can I add a Review?
Managing Daily Bookings
How does Finalisation process work?
How to Clone a Booking
How to stop the automated messages for manually created bookings?
How can I edit the Security Deposit amount?
Split a Booking
Why can’t I extend the booking?
Messages Tab in Booking View
Guests Tab of Booking View
Operations of Booking View
Details tab of Booking View
Booking View page
How to Integrate and Manage Enquiries from Type A Connection.
How to sync incoming emails for staff, team and brand levels?
Notifications Settings
Mobile App Booking Calendar Structure
Booking Wizard for Zeevou App
Create a Group Booking
Booking App
Booking and Rate & Availability Calendar
Guest Payment Allocation for More than One Booking
How to Manage Arrival and Departure Details in a Booking
What does the Globe icon mean in the booking summary section?
How does an Unallocated Booking work?
What are Booking Payment Statuses?
How do payment states differ?
Finance tab in Booking View
The process for handling Virtual Credit Card (VCC) payments
How to log, charge, or release a security deposit in Zeevou
How do I edit the number of guests on a booking in Zeevou?
How do we make a bulk edit for finalisation?
