Zeevou Support - Help Centre
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Frequently Asked Questions
Zeevou
Zeevou
Booking Process
How to stop the automated messages for manually created bookings?
How can I set Prevent Check-ins or Check-outs?
What does the Globe icon mean in the booking summary section?
What does "Not Finalisable" mean in Zeevou?
How can I add a transaction cost to a booking?
Is the booking process fully automated?
If guests change their names, how can I find them?
How does Zeevou’s security deposit work?
Channels & OTAs
How can I stop Booking.com removing the links sent to the guests?
Where can I check my nightly rate mark up percentages that are pushed to OTAs such as Airbnb, Booking.com,.. ?
What is the difference between Transaction Cost and Payment Charge?
Why do some bookings from BDC show as having channel tax in Zeevou?
How can I connect multiple rate plans on Booking.com?
VAT and TAX Management in Booking.com
Why Do I Receive ” You can’t API connect this listing…” Error When I Want to Map My Listing to Airbnb?
How to collect Airbnb Security Deposits Off-platform?
How can I turn off instant booking in Airbnb?
Direct Bookings
How can I change the background color of different pages of my website?
How can I have slider for my home page background in my Zeevou website?
Does Zeevou provide me with a booking website?
Does Zeevou offer any direct booking website analytic tools to measure its performance?
If I want to change my website to Zeevou’s, how should I keep my SEO ranking?
If I already have a WordPress online booking website, can I still use Zeevou’s booking engine?
What is Zeevou Direct and how does it offer exclusive rates?
Am I charged extra by Zeevou for each booking that comes in?
Extras
How can I open Channel Manager Config on my Safari?
How can I get support?
How does Zeevou's Automated Messaging help?
Why should I sign up for the premium plan when I can use the free one?
Why should I sign up for the Spark Plan?
How do the emails go out?
And what about the Annual Plan?
Are there any charges and notice period for leaving the system?
Is Zeevou responsible for marketing my vacation rentals on the website that it generates?
Integrations
How Can I Set Xero Tax Type?
How can I use Zeevou Plugin within WordPress ?
How can I add integrations to my Zeevou account?
How can my guests sign the terms and conditions before they have access check-in information?
Does Zeevou offer any solutions for automating accounting and bookkeeping?
Operations
How can I edit the Security Deposit amount?
How do you change the email address that is used to communicate/send automated messages to guests?
How can I prevent my guests from early check-in or late check-out?
How can I send Guest Invoice?
How does an Unallocated Booking work?
How can I add age to Additional Guests?
How Does Mid-Stay Housekeeping Number Work?
What are Booking Payment Statuses?
How can I Finalise Activation?
How can I use Zeevou App Menu?
Reporting and Data
How Can I Add Cleaning Fee Expense to My Profit Report Automatically?
The possibility to edit purchase price of add-ons on the monthly profit report
Where can I see the report of the completed housekeeping tasks?
What types of data do Zeevou's financial reports include?
How does Zeevou’s real-time reporting work?
Why is the iCal connection not trustworthy?
You have integration with 200 OTAs. Does it mean that my listings will be shown in all of them?
Do the weekly and monthly rates push to the channels that we are linked to? What is their use then?
Can I have the bookings that come from OTAs pay directly to us not to Airbnb or Booking.com?
Airbnb tax is 6% state hotel occupancy. But, can I set different tax collection rates for different platforms?
How can I transfer bookings when changing PMS to Zeevou?
Does Zeevou really have a 2-way API integration with all the listed channels?
Which other booking channels are integrated with the Zeevou platform?
How can I ensure that updates to restrictions made in Zeevou, such as minimum stay, are automatically reflected in all rate plans on Booking.com, including the related (derived) ones?
If I already have a website, can I still use Zeevou's booking engine?
Is Zeevou responsible for marketing my vacation rentals on the website that it generates?
How can I change the language in Zeevou App?
How to Assign Tags to Your Guests, Companies and Bookings?
How to Flag your Guests
What is Key Location?
How can I reassign a housekeeping task?
How can I add early check-in or late check-out fee?
How can I attach a file to automatic emails?
How does the guest see the check-in-/check-out-time they select causes extra cost for them?
How Can I Assign Housekeepers to My Properties?
How can I disconnect my payment gateway?
How can I add or change my bank account information?
How can I change the minimum number of guests in a rate plan?
How does Zeevou’s mobile app help staff access information?
Does Zeevou have a solution for managing multiple properties?
If I can’t or don’t want to meet a guest in person, how can I give them the access to my short-term rental?
How Can I Specifically Monitor the Quality of Housekeeping?
How can I manage my employees remotely?
How do I update the email address that I use to log in to Zeevou?
