---
title: "OTA Autoresponder"
description: "Take control of your channel communications with Zeevou's Messaging API. Learn how to create custom API messages that appear in the Unified Inbox (from channels like Airbnb), and set up OTA autoresponders for guests. Streamline guest messaging and save time!"
url: https://support.zeevou.com/en-gb/articles/87-ota-autoresponder
collection: "Centralise & Automate Messaging"
updated: 2026-11-04
language: en-gb
---

# OTA Autoresponder

Take control of your channel communications with Zeevou's Messaging API. Learn how to create custom API messages that appear in the Unified Inbox (from channels like Airbnb), and set up OTA autoresponders for guests. Streamline guest messaging and save time!

Messaging API allows hosts and guests to communicate through some channels. Messages from channels supporting the API will appear in Zeevou's Unified Inbox. So, you can reply to these messages directly in Zeevou.

### **How to Set an OTA Autoresponder for API Messages**

1.  Click the **gear** icon and select **Automated Messages**.
    
    -   On the **Automated Messages** dashboard, click the **gear** icon and select **OTA Autoresponder** from the options.
        
    -   Configure your autoresponder message:
        
        -   A drawer opens where you can activate **Pre-booking Enquiries**. (This message will be sent in response to the first message received pre-booking.)
            
        -   Select **Send Time**, **Start Time**, **End Time**, and **Time Zone**.
            
        -   Insert the message in the box under **Body**. 
            

-   You can also activate **Guest Bookings**. (This message will be sent in response to the first message received that is associated with a booking.)
    

1.  Select **Send Time**.
    
    -   Insert the message in the box under **Body**. 
        
    -   Finally, click **Save**.
        

**Note 1:** To ensure important messages are delivered, it is recommended to send them via email as well due to varying conditions affecting API message delivery.

**Note 2:** The autoresponder works at the brand level. Once it is properly set up for a specific brand, automatic replies should function as expected.

**Note 3:** API Message automated messages are only supported for reservations received from Airbnb, [Booking.com](https://Booking.com), Expedia, and Vrbo for Connection Type A properties. For Airbnb and [Booking.com](https://Booking.com), this feature is available only for Connection Type B properties. If a reservation is received from any other channel, the API Message automated message will not be sent, and no notification will be created.

By following these steps, you can efficiently manage and automate your guest communications through Zeevou's Messaging API.