--- title: "Guest Reviews" description: "This guide explains how to manage guest reviews in Zeevou. You can view, publish, dismiss, feature, and manually add reviews, as well as send guests a review link and manage guest avatars." url: https://support.zeevou.com/en-gb/articles/84-guest-reviews collection: "Drive More Direct Bookings" updated: 2026-11-05 language: en-gb --- # Guest Reviews This guide explains how to manage guest reviews in Zeevou. You can view, publish, dismiss, feature, and manually add reviews, as well as send guests a review link and manage guest avatars. ## **Managing Guest Reviews** Guest reviews help build trust and showcase guest experiences on your Direct Booking Website. After guests submit a review, you can review, publish, dismiss, or feature it directly from Zeevou. Reviews are available in: - Sales→ Reviews Dashboard - Guest Profile → Bookings tab - Property → Website tab - Websites → Reviews Until a review is published, guests can continue editing it. Once you publish a review, it becomes visible on your property's Direct Booking Website. ![](https://staticfiles.gleap.io/ghelparticle/rB8Wgk0lp1dehC9vjfum1JWJtUy40Vwa89m6WCfxzPdLAyBRXviI8NBBxTtqdzPeyS5cpbQImXH.webp) ## **Viewing All Reviews** To view all guest reviews: 1. Go to **Websites → Reviews**. 2. The Reviews table displays: - Guest Name - Booking Number - Property - Rating - Origin - Status - Comment - Actions To view pending reviews for a specific booking, from the left side menu, clico open the **Booking** page. Pending reviews appear at the bottom of the page, and each review card displays: - Review number - Guest's name - Post date - Booking number - Rating - Guest's review - Property name ![](https://staticfiles.gleap.io/ghelparticle/J7ZEqrMQCTJ0bzVPxerOxDBZiTpR4pTjHYJJigSBxr74xwshRb8rUmosod3DNQdtwTukMiXcsqe.png) ## **Searching and Filtering** Use the **Search** bar to find reviews by: - Guest Name - Booking Number You can also filter reviews by: - Status - Property For additional filtering options, click the **Filter** icon. ## **Viewing and Managing Reviews** From the **Websites → Reviews** page, click **View** to open the review details drawer. The drawer lets you review the guest's feedback, view the review history, and perform available actions depending on the review's status and origin. ## **Managing Guest Avatars** You can upload, replace, or remove a guest's profile photo. Supported image formats are **JPG (.jpg, .jpeg)** and **PNG (.png)**. To update a guest avatar: 1. Open the guest profile. 2. Hover over the profile picture. 3. Click the **Camera** icon. 4. Upload, replace, or remove the avatar. ### **Where Guest Avatars Are Displayed** Guest avatars appear in: - Guest Profile - Booking View → Guest tab - Unified Inbox - Top-right navigation bar - Website Reviews ![](https://staticfiles.gleap.io/gattachments/TXTY3AywkWRtGWIShi5imcukUY1KULIcanir3oTaninxq8pwBPZodc6tP2D2uXw2cnj5X7GBAAr.png) ## **Notes** Keep the following in mind: - Reviews are **not** pushed to Google. - Featured reviews appear on your Direct Booking Website and may also be visible on Google Hotels or Google Vacation Rentals through your website. - Reviews imported from OTAs cannot be edited or deleted. - Guests can edit their review until it is published. ## **Featuring Reviews** Featured reviews highlight your best guest experiences on your Direct Booking Website and homepage. To mark a review as featured: ### **From Listings** 1. Go to **Listings → Property → Marketing**. 2. Scroll to **Reviews & Testimonials**. 3. Click the **three dots** beside a published review. 4. Select **Mark as Featured**. ### **From Sales** 1. Navigate to **Sales→Reviews Dashboard**. 2. Scroll to **Guest Pending Reviews** card. 3. Publish the review if necessary. 4. Click the **three dots** and select **Mark as Featured**. ### **From Websites** 1. Go to **Websites → Reviews**. 2. Click the **three dots** beside the review. 3. Select **Mark as Featured**. To display featured reviews on your homepage, ensure the relevant homepage option is enabled in your website settings. ## **Actions on Reviews** Depending on the review's origin, you can: - Publish - Dismiss - Edit - View - Mark or Unmark as Featured - Delete Click the **three dots** on a review to access the available actions. ![](https://staticfiles.gleap.io/gattachments/IsJ32ItWqlwSCKe1JRzhkComUSdpasdchoysTgWK0ytdQWNlkpCjx6k6AfYiWCQjoSIUzyOFysI.png) Publishing a review makes it visible on your property's Direct Booking Website. ![](https://staticfiles.gleap.io/ghelparticle/HSWjKTrD8UiGrhvYDDuQr6WVtyrJ2EChSbeSHqhhdDzByH3tgUhpAEtMT7s1aghMhc3wBWbld7v.webp) ## **Adding a Review** To add a review manually: 1. Go to **Listings → Property → Website**. 2. Click **Add a Review**. 3. Select the relevant booking and click **Proceed**. 4. Enter: - Review content - Rating - Review date 5. (Optional) - Enable **Published on Website** to publish the review immediately. - Enable **Feature on Homepage** to feature the review. - Add a review title under **Advanced Settings**. 6. Click **Add**. ![](https://staticfiles.gleap.io/gattachments/eQXTCuOaEFZMKfEJlzIiUKYb0LyIDRDY1Pq6xiHINWTz9vCnvlr6INXSAJHG5f0UboTDTvm07g7.png) ## **Sending a Review Link** You can ask guests to leave a review either manually or automatically. ### **Manually** Copy the **Guest Review Link** and send it directly to the lead guest. ### **Automatically** Include the **Review Link** variable in an Automated Message and choose when it should be sent, such as after the booking has been checked out. ## **Accessing the Review Link** You can copy the Guest Review Link in two ways. ### **From a Booking** 1. Open the booking. 2. Click **Manage Booking**. 3. Open the **Copy Links** menu. 4. Select **Guest Review Link**. ### **From the Guest Profile** 1. Open the lead guest's profile. 2. Click **Copy Guest Review Link**. Guests can use the link to leave a rating and write a review about their stay. ![](https://staticfiles.gleap.io/ghelparticle/5nOfAJlb1h5thJhcA5icptHH4ulnBJ8lnQ2JtXQHJnrtVgnbraiJDukBor6JLuiesKdw5XU4mhx.webp)