Guest reviews help build trust and showcase guest experiences on your Direct Booking Website. After guests submit a review, you can review, publish, dismiss, or feature it directly from Zeevou.
Reviews are available in:
Sales→ Reviews Dashboard
Guest Profile → Bookings tab
Property → Website tab
Websites → Reviews
Until a review is published, guests can continue editing it. Once you publish a review, it becomes visible on your property's Direct Booking Website.
To view all guest reviews:
Go to Websites → Reviews.
The Reviews table displays:
Guest Name
Booking Number
Property
Rating
Origin
Status
Comment
Actions
To view pending reviews for a specific booking, from the left side menu, clico open the Booking page. Pending reviews appear at the bottom of the page, and each review card displays:
Review number
Guest's name
Post date
Booking number
Rating
Guest's review
Property name
Use the Search bar to find reviews by:
Guest Name
Booking Number
You can also filter reviews by:
Status
Property
For additional filtering options, click the Filter icon.
From the Websites → Reviews page, click View to open the review details drawer.
The drawer lets you review the guest's feedback, view the review history, and perform available actions depending on the review's status and origin.
You can upload, replace, or remove a guest's profile photo. Supported image formats are JPG (.jpg, .jpeg) and PNG (.png).
To update a guest avatar:
Open the guest profile.
Hover over the profile picture.
Click the Camera icon.
Upload, replace, or remove the avatar.
Guest avatars appear in:
Guest Profile
Booking View → Guest tab
Unified Inbox
Top-right navigation bar
Website Reviews
Keep the following in mind:
Reviews are not pushed to Google.
Featured reviews appear on your Direct Booking Website and may also be visible on Google Hotels or Google Vacation Rentals through your website.
Reviews imported from OTAs cannot be edited or deleted.
Guests can edit their review until it is published.
Featured reviews highlight your best guest experiences on your Direct Booking Website and homepage.
To mark a review as featured:
Go to Listings → Property → Marketing.
Scroll to Reviews & Testimonials.
Click the three dots beside a published review.
Select Mark as Featured.
Navigate to Sales→Reviews Dashboard.
Scroll to Guest Pending Reviews card.
Publish the review if necessary.
Click the three dots and select Mark as Featured.
Go to Websites → Reviews.
Click the three dots beside the review.
Select Mark as Featured.
To display featured reviews on your homepage, ensure the relevant homepage option is enabled in your website settings.
Depending on the review's origin, you can:
Publish
Dismiss
Edit
View
Mark or Unmark as Featured
Delete
Click the three dots on a review to access the available actions.
Publishing a review makes it visible on your property's Direct Booking Website.
To add a review manually:
Go to Listings → Property → Website.
Click Add a Review.
Select the relevant booking and click Proceed.
Enter:
Review content
Rating
Review date
(Optional)
Enable Published on Website to publish the review immediately.
Enable Feature on Homepage to feature the review.
Add a review title under Advanced Settings.
Click Add.
You can ask guests to leave a review either manually or automatically.
Copy the Guest Review Link and send it directly to the lead guest.
Include the Review Link variable in an Automated Message and choose when it should be sent, such as after the booking has been checked out.
You can copy the Guest Review Link in two ways.
Open the booking.
Click Manage Booking.
Open the Copy Links menu.
Select Guest Review Link.
Open the lead guest's profile.
Click Copy Guest Review Link.
Guests can use the link to leave a rating and write a review about their stay.
