---
title: "2.1.4 Collect Guest Data"
description: "Collect the information you need from your guests before they arrive."
url: https://support.zeevou.com/en-gb/articles/82-214-collect-guest-data
collection: "2.1 Customise Pre-Check-In Form"
updated: 2026-11-05
language: en-gb
---

# 2.1.4 Collect Guest Data

Collect the information you need from your guests before they arrive.

Zeevou lets you build your guest data collection into the online check-in journey, so guests can provide the required information before their stay.

Collecting this information in advance helps you **prepare for arrival, reduce back-and-forth communication, and create a smoother check-in experience** for both you and your guests.

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## Choose What Guest Information to Collect

Zeevou lets you decide what information each guest needs to provide during online check-in.

### 1\. General Info

-   Under **General Info**, you can select the information you want to collect from the **Person Booking**.
    
-   Enable the relevant fields and choose whether each piece of information should be **Mandatory** or **optional**.
    

This allows you to collect only the details you need without making every field required.

### 2\. Guest Info

-   Under **Guest Info**, you can configure the information collected from your guests.
    

You can enable guest data collection for:

-   **Lead Guest** – Select the information you want the lead guest to provide.
    
-   **Additional Guests** – Enable this option to collect information from other guests on the booking, including **adults** and **children**.
    

-   For each type of guest, select the information you want them to provide and choose whether each field is **Mandatory** or **optional**.
    

This gives you control over the information collected from each person while keeping the online check-in process relevant to your requirements.

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## Set Up a Document Request

You can add fields with custom descriptions to collect IDs from guests. To do so:

### 1\. Open Document Upload

-   Click the **Gear Icon** in the top-right corner.
    
-   Select **Online Check-in Process**.
    
-   Go to **General Info**.
    
-   Find **Person Booking**.
    
-   Turn on **Document Upload**.
    

You can also decide what information each guest needs to provide during online check-in from **Guest Info** for the **Lead Guest** or **Additional Guests (Adults & Children)**.

![](https://files.gleap.io/pf/gattachments/LRGClMrs0XTYPMAqaxMlP76bU5FIfwkiFqLh1D1XlzdICRYb10ciW4tHQcJyE7MQ5KkGx2lbqnA.png?v=1&k=a&s=api&e=1794139200&sig=z8dXtNLpHXuxVVrjYxSBDrV1fsZKYPtq42Gl3M7ZYqY)

![](https://files.gleap.io/pf/gattachments/igPM3FKoBWqVrRX1u1kOD7nqFd5EvrsVvFWBVT1s0mP9bjTHDRa5TBQbP1dpWvCsJzWVuTFioqf.png?v=1&k=a&s=api&e=1794139200&sig=4arvltY4difXv1BFJdnub7Je8DBcrUk81PI0Vc2E77Q)

### 2\. Add a Document Request

-   Click on **Add an Item**.
    
-   Choose **Create a New Item**.
    
-   **Title:** Give the request a clear name that tells the guest what to upload.
    
-   **Instruction:** Explain what the guest needs to provide and how to submit it.
    
-   **Attachment Method:** Choose how the guest should provide the document.
    
-   If you don't want the document request to apply to certain booking channels, turn on **Exclude Certain Channels** and select the relevant channels.
    
-   Click **Create & Back**.
    

![](https://staticfiles.gleap.io/gattachments/yJmMWy6txuDB37hEhUgRFySGikGMjPvrOsLwfOcCFUx5Qa5534JsNYYNSQvfyyRibNkviHrwHGV.png)

Your document request will appear in the list, where you can edit or delete it when needed.

![](https://staticfiles.gleap.io/ghelparticle/dQvJzI6LVmZXtuQj1NMQFt7yMLKfgvazxaTA5YPwe9kXKH2uzdumrYoc92FdkRnmebLwDOAkkjZ.png)

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## Video Tutorial on How to Ask Guests to Upload Documents

Watch this tutorial video on how to ask your guests to upload their documents during the Booking Process:

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## **Document Upload View in Online Check-In (Guest View)**

Once document upload is included in the online check-in process, the guest will be asked to provide the required document.

The guest completes the request before continuing to the next step of the check-in process.

**Online Check-In → Document Upload → Agreement → Next step**

> If the document is required, the guest must complete the upload before continuing.

![](https://staticfiles.gleap.io/ghelparticle/Tr4kcQGDiXXbN7aAElozFuabuH2uv2I1vvD2aXOEYMCG6cUo9GhVFF3bmEy6Uob81CW9dskqmoA.png)

* * *

## **Document Upload (Host View)**

After a guest submits a document, you can review it from their guest profile.

-   Open the booking's **Overview**.
    
-   Select the **Lead Guest's** name.
    
-   Open the guest page to view the uploaded document.
    
-   Use **Review & Verify** or **Go to Guest Profile** to view the document details.
    

![](https://staticfiles.gleap.io/ghelparticle/Ym4o10I8Vs25Xe9yN0d72IuPJorUakUKENcZPuz8ZFh2w3wzu128r7CL200wtOrzhSOypBrkTy1.png)![](https://staticfiles.gleap.io/ghelparticle/vLfMA4AlC9YH6EppszVGZoZgxHyfncfMcpIwqRmL26nKCZYNqTZE9lCME76YHF2ULoFZYE6GKVr.png)

  
Next, set up your rental agreement to make sure your guests can review and sign the required terms before their stay.

Continue to [**Set Up Rental Agreements→**](https://support.zeevou.com/en-gb/articles/81-booking-terms-and-conditions.md)