---
title: "2.1.5 Set Up Rental Agreements"
description: "Terms & Conditions let you present your booking terms to guests and require them to agree to them before completing the relevant step in online check-in."
url: https://support.zeevou.com/en-gb/articles/81-215-set-up-rental-agreements
collection: "2.1 Customise Pre-Check-In Form"
updated: 2026-11-06
language: en-gb
---

# 2.1.5 Set Up Rental Agreements

Terms & Conditions let you present your booking terms to guests and require them to agree to them before completing the relevant step in online check-in.

Zeevou provides the functionality to display and collect agreement to your Terms & Conditions. You are responsible for making sure your Terms & Conditions are appropriate for your business and comply with the laws and regulations that apply to your property.

Use this feature to make your booking terms clear, collect guest agreement digitally, and keep a record of the signed Terms & Conditions for each booking.

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## Enable Terms & Conditions

To enable Terms & Conditions for Online Check-In:

-   Go to **Settings** in the top-right corner of Zeevou.
    
-   Open **Online Check-In Process**.
    
-   Select the relevant brand.
    
-   Open the **Terms & Conditions** tab.
    
-   Change the **Disabled** toggle to **Enabled**.
    

Once enabled, Terms & Conditions are required for **all bookings** by default.

![](https://staticfiles.gleap.io/ghelparticle/ZqLASJSEFP1UTtOHtdg7PQfkaZdPYlU7gYZpS6PoGlAjHJYKa6JVlqzBvjBod6fpUJOXWjGznbZ.png)

![](https://staticfiles.gleap.io/ghelparticle/7L1pnDEkeqW32EYGYVdoXReM8iGa9y7qTGLCkCYhHkbMb4lecfc7HVH0BemovNc3uHVkmmcI7FD.png)

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## Choose Which Bookings Require Terms & Conditions

You can exclude specific bookings from this requirement.

1.  Turn on **All Bookings except if**.
    
2.  Select the exception(s) you want to apply:
    
    -   **The Booking Channel is** — exclude bookings from specific booking channels selected from the drop-down.
        
    -   **The Lead Guest has signed the same Terms & Conditions before** — exclude bookings where the lead guest has already signed the same Terms & Conditions.
        

> Think of this setting as an exception rule: Terms & Conditions apply to all bookings unless a booking meets one of the exceptions you specify.

![](https://staticfiles.gleap.io/ghelparticle/V5gcIIR8HTlE7TRbcmk4hqyyOmkVW2gTE9X3i6Bt43IpMJBl5mDiraP9PuTti3dJC2QYnzHRUEV.webp)

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## Choose or Create a Terms & Conditions Template

A default Terms & Conditions template is provided. Review the template and update it to make sure it contains the terms you want your guests to accept.

You can either edit the default template or create your own.

To create a new template:

-   Click **\+ Create A New Terms & Conditions**.
    
-   Enter a **Title** for the Terms & Conditions.
    
-   Add the Terms & Conditions text.
    
-   Save the template.
    

![](https://staticfiles.gleap.io/ghelparticle/lWFmmdfvEhRzvBLCZjwuMiHLhI1V1j63HKD5d3eRRRaPvcPN0loeCTQXVsaRZyzMINPkP16jMqX.webp)

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## Manage Your Templates

Click the arrows next to **View Gallery** to switch between **Active** and **Archived Templates**.

The actions available depend on whether a template has already been used:

-   **Used templates:** You can **Revise**, **View Change History**, or **Archive** them by clicking on the three dots.
    
-   **Unused or original templates:** You can **Edit**, **View Change History**, or **Remove** them.
    

![](https://staticfiles.gleap.io/ghelparticle/1LBrLNgxVROkb1HsOBjJ6F3JKweiBNXqkS8V0RjL6FsGorpbwyjL5xmSiVEgcgGUgOOPZTslK7C.png)

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## Revise Terms & Conditions That Have Already Been Used

If you want to make changes to the signed Terms & Conditions, select **Revise This Terms & Conditions**.

If the Terms & Conditions have not yet been signed, select **Edit This Terms & Conditions** instead.

**Important:** Use **Revise** when you need to make changes to Terms & Conditions that have already been used. This keeps the process of updating your terms separate from editing terms that have not yet been signed.

You can add a **Header** and/or **Footer** to your Terms & Conditions when you want to **edit** or **revise** it.

**Add a header**

When creating, editing, or revising a template:

1.  Click the **gear icon** in the top-right corner.
    
2.  Select the information you want to display in the header:
    
    -   **Logo**
        
    -   **Company Name**
        
3.  Click **Save**.
    

![](https://staticfiles.gleap.io/ghelparticle/SwMcGaM0hOt3zKKeNkRe8ligGaHN64DevhFDYoG4LWDL0xooSDUF6in28aB1LK8QmhspxiHgATr.png)

**Add a footer**

To configure the footer:

1.  Click the **gear icon** in the bottom-right corner.
    
2.  Select the information you want to display:
    
    -   **Address**
        
    -   **Social Media**
        
    -   **Info**
        
3.  Click **Save**.
    

![](https://staticfiles.gleap.io/ghelparticle/JTij8QTo1f55hgNFLLwmk0sxkOlRhQgBfpl0pQ06ef005CvGLd8LAIAinIgZTZ8YRvS6zBSyk5u.png)

The selected header and footer information will appear in the PDF version of the Terms & Conditions that guests can access during Online Check-In.

![](https://staticfiles.gleap.io/ghelparticle/Vam39WwK0zRDQzPh72FRkKuI5NseOsPs8PP8z5VoNB3qbUUGbziferHoz2h24XA6zWibP4fctWS.png)

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## **Terms & Conditions View in Bookings (Host View)**

As soon as the Terms & Conditions is set on the Online Check-In Page Settings, it will be placed on bookings which are created afterwards, and you can find it under the **Terms & Conditions** card in the booking of your choice in App.Zeevou.com. The Terms & Conditions toggle will be on as a default if it is set in the **Online Check-In Process**. By disabling this option, the Guest won’t be required to sign Terms & Conditions prior to checking in. If you turn on the toggle, your currently set Terms & Conditions text will be set for the booking.

The Terms & Conditions window includes **Status** (which will be automatically changed to **Signed** after the guest signs it), the **Title**, and the **Terms & Conditions Link** (which can be sent to the guest for signing by Automated Message). The other sectinos such as **Terms & Conditions PDF File**, **Signer IP Address** and **Created At** will be filled out once the Terms & Conditions has been signed.

![](https://staticfiles.gleap.io/ghelparticle/docZnrDSYm4GatrcrG0ygNDAaTELIjQONW5i27rgf7xs7cHMfjFISVp0X9rjREpIvPEYBAH5VMj.webp)

**Note:** If you hover on Terms & Conditions, **View Terms & Conditions** will appear and by clicking that, you will be directed to the page of the Online Check-In, Terms & Conditions Step.

When the Terms & Conditions is signed by users, the **Terms & Conditions Status** will change to **Signed** in the corresponding booking under the Details tab, and there will be the **Terms & Conditions PDF File** to be downloaded. If you **reject** this Terms & Conditions, the Terms & Conditions link will be available to be signed.

![](https://staticfiles.gleap.io/ghelparticle/mmNyAgZKGSBOpstAa82OcNRsoTACGK66e3XFhqZHEXSHnqrQF0X5WxoysG9sKcUKsJwNMxUsvZz.webp)

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## **Terms & Conditions View in Online Check-In** **Process (Guest View)**

In the Online Check-In, users can see the **Terms & Conditions Step** and sign the Terms & Conditions. When the Terms & Conditions are signed, a copy of the Terms & Conditions will be automatically sent to the Person Booking’s email address.

![](https://staticfiles.gleap.io/ghelparticle/oNJkA67yDRh6PlJdD7P1YqJl6qf6jYQAHEbuycp3VYALlwAIque6qDQHsOgHqCqe0pmLWD7rbQs.webp)

If no email is provided for the Person Booking or their provided email address has not been verified through previous steps, they first need to set and verify their email address to continue signing the Terms & Conditions.

![](https://staticfiles.gleap.io/ghelparticle/IpxkP6m4LCXy9fjkDyQJmy2oKJvCDRNyKK4INMHpPTfkuoJCtU7FpMfX1uc87GX2IAVUGRXnz16.webp)

The Person Booking can also download the signed Terms & Conditions from the Terms & Conditions step page by clicking **here**.

![](https://staticfiles.gleap.io/ghelparticle/HbSFaMgTbP5iWec5yzNk96LnYwXZIGkIw0vgtwb9XPdnNWcAeSPiWfKAO2OrvXBsfiAzPqpHVUv.webp)

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## Video Tutorial on Terms & Conditions Settings

Watch this tutorial video on Terms and Conditions Settings to review what you’ve learned!

NexOnce you have configured your Terms & Conditions, set up how you collect payments and issue invoices for your bookings.

[**Automate Invoicing & Payment Collection→**](https://support.zeevou.com/en-gb/articles/708-set-up-online-payments.md)