The next step is to customize how you collect information from guests before they arrive.
With Zeevou’s pre-check-in journey, you can automate the steps that normally happen between receiving a booking and welcoming a guest. Guests can complete required information online before arrival, helping you save time, reduce manual communication, and provide a smoother check-in experience.
You only need to set this up once. After completing the configuration, Zeevou will use your settings to guide guests through the pre-check-in process.
Your pre-check-in journey includes the following areas:
The “Check-in Ready” feature helps streamline the check-in process, ensuring that all necessary steps are completed before a guest arrives. The flexibility to define these conditions ensures that each host can tailor the check-in process to their specific needs.
Common conditions include:
Guest Info is completed.
Terms & Conditions are signed.
The guest is verified.
Payment and Deposit are paid successfully.
Create a consistent guest experience by adding your brand details.
You can customise:
Brand name
Logo and favicon
Contact email and phone number
Email signature
Social media links
Your guests will see these details throughout their communication journey.
Choose what information you need from guests before arrival.
You can configure:
General guest information
Guest details
Required fields
Information collection preferences
Collecting the right information in advance helps you prepare for arrivals and meet your operational requirements.
Create and manage the agreements your guests need to accept before checking in.
You can:
Add your rental agreement
Configure when guests need to accept your terms
Apply requirements to different bookings
This helps ensure guests understand your policies before arrival.
Manage how and when payments are collected.
You can configure:
Payment collection preferences
Payment methods
Invoice-related settings
Automating payments reduces manual follow-ups and helps keep your bookings organised.
Choose how you want to manage guest security deposits.
You can configure:
Security deposit requirements
Collection preferences
Payment methods
This helps protect your property while keeping the process simple for guests.
A guest makes a booking.
Zeevou sends the pre-check-in form link based on your booking settings.
The guest completes the required information.
You receive the information needed to prepare for arrival.
The guest arrives ready for check-in.
You have one pre-check-in form link. You decide later in the setup when and how the pre-check-in process should start for your bookings.
You can skip any step and return later, but completing these settings now will help automate your guest journey.
