The next step is to customize how you collect information from guests before they arrive.
With Zeevou’s pre-check-in journey, you can automate the steps that normally happen between receiving a booking and welcoming a guest. Guests can complete required information online before arrival, helping you save time, reduce manual communication, and provide a smoother check-in experience.
You only need to set this up once. After completing the configuration, Zeevou will use your settings to guide guests through the pre-check-in process.
Your pre-check-in journey includes the following areas:
Create a consistent guest experience by adding your brand details.
You can customise:
Brand name
Logo and favicon
Contact email and phone number
Email signature
Social media links
Your guests will see these details throughout their communication journey.
Action: Set up your branding
Choose what information you need from guests before arrival.
You can configure:
General guest information
Guest details
Required fields
Information collection preferences
Collecting the right information in advance helps you prepare for arrivals and meet your operational requirements.
Action: Configure guest data collection
Create and manage the agreements your guests need to accept before checking in.
You can:
Add your rental agreement
Configure when guests need to accept your terms
Apply requirements to different bookings
This helps ensure guests understand your policies before arrival.
Action: Create your rental agreement
Manage how and when payments are collected.
You can configure:
Payment collection preferences
Payment methods
Invoice-related settings
Automating payments reduces manual follow-ups and helps keep your bookings organised.
Action: Set up payment collection
Choose how you want to manage guest security deposits.
You can configure:
Security deposit requirements
Collection preferences
Payment methods
This helps protect your property while keeping the process simple for guests.
Action: Set up security deposits
A guest makes a booking.
Zeevou sends the pre-check-in form link based on your booking settings.
The guest completes the required information.
You receive the information needed to prepare for arrival.
The guest arrives ready for check-in.
You have one pre-check-in form link. You decide later in the setup when and how the pre-check-in process should start for your bookings.
You can skip any step and return later, but completing these settings now will help automate your guest journey.
Start setting up your pre-check-in journey.
