The Zeevou Mobile App gives property owners, hosts, property managers and operational staff access to essential property management features from one place.
You can use the app to:
Manage bookings: View reservations, monitor arrivals and departures, access booking details and manage booking-related actions.
Manage calendars: Review reservations and availability using the single-unit-monthly calendar and multi-unit calendar.
Communicate with guests: Access conversations and manage guest messages through the Unified Inbox.
Manage operational tasks: Review housekeeping and maintenance tasks, monitor progress and update task information.
Manage listings: View property details, policies, operational settings and associated staff.
Manage staff and leave requests: Submit leave requests and access relevant staff information.
Manage your account: Update personal information, language preferences, regional settings and notifications.
Let's dive in and make the most of your Zeevou Mobile App!📱
For Android: You can install the mobile app for Android from Google Play.
Note: When you download the mobile app on Android, you are first redirected to the website to authenticate. You are then redirected back to the mobile app.
For iPhone: You can download the app from App Store.
Open Zeevou on your device.
Enter the email address and password associated with your Zeevou account.
Complete any authentication step presented on screen.
When sign-in finishes, the app opens.
You can install the Zeevou web platform on your iPhone as a Progressive Web App (PWA) and access it directly from your Home Screen.
Open Safari on your iPhone.
Go to app.zeevou.com and log in to your Zeevou account.
Tap the Share button at the bottom of the screen.
Scroll down and tap Add to Home Screen.
Tap Add in the top-right corner.
The Zeevou icon will now appear on your iPhone Home Screen. Tap it to open the Zeevou web platform and access features such as listing details, instructions, and automated messages.
There are shortcuts for Inbox, Bookings, Calendar, Tasks, and Menu. The Menu provides access to Listings, Leave Requests, Support and FAQ, as well as your profile.
Inbox: open guest conversations and related booking communication.
Booking: open the list of reservations, including All, Arrivals, Stayovers and Departures.
Calendar: view bookings and availability in calendar form.
Task: review operational tasks and update task progress.
Menu: open Listings, Leave Requests, Support, FAQ, personal settings, notifications and other account options.
The Unified Inbox brings guest conversations together in one place, allowing you to manage available communications without switching between separate channel inboxes.
Select Inbox from the bottom navigation bar to access your conversations.
The Inbox displays a list of conversations. Each conversation may include:
Guest or contact name.
Message preview.
Date or time of the latest message.
Contact avatar or initials.
Use the search icon at the top of the screen to find a specific conversation.
You can also select the Inbox menu in the top-left corner to filter conversations by:
All
Sent
Draft
Trash
These folders help you organise and locate different types of conversations.
Tap a conversation to open it. The conversation header displays relevant information, such as the contact's name, booking dates and property name.
Select View Booking in the top-right corner to open the associated booking details.
The conversation screen provides two main tabs:
General Info
The General Info tab displays information associated with the conversation, including:
Check-in Info
Finance Info
Guest Info
Property Info
Messages
You can use the message composer to write and send a reply where the communication channel supports this functionality. The available reply methods depend on the conversation source and the communication integrations connected to your Zeevou account.
To respond to a guest:
Open Inbox.
Find and select the relevant conversation.
Open the Messages tab.
Review the previous conversation to understand the context.
Enter your response in the message composer.
Review your message and send it.
Additional communication features may include scheduled messages, templates, SMS notifications and AI-generated reply suggestions.
Select Booking from the bottom navigation bar to access your reservations.
The Bookings section allows you to review reservations, monitor guest arrivals and departures, and access booking information.
The Bookings screen has four tabs:
All: Displays bookings across the available dates and booking statuses.
Arrivals: Displays bookings with guests scheduled to arrive on the selected date.
Stayovers: Displays bookings for guests who are currently staying at your properties on the selected date.
Departures: Displays bookings with guests scheduled to check out on the selected date.
Bookings are organised by date. Each booking card may display the guest or booker name, property or unit, stay dates, booking channel, reference and relevant status indicators.
Use the filter icon at the top of the Bookings screen to narrow down the reservations displayed. Available filters may include:
Date.
Booking information.
Property.
Dirty status.
Booking status.
Payment status.
Security deposit status.
Apply the relevant filters to find the bookings you need to review.
Tap a booking card to open its details. The booking screen provides two main tabs:
General Info
Messages
General Info
The General Info tab provides an overview of the reservation. It includes the following sections:
Booking Information
Booking number.
Booking channel.
Booking status.
Property or unit information.
Booking confirmation link.
Check-in Information
Arrival date.
Departure date.
Check-in readiness.
Relevant check-in indicators.
Access code, where available.
Property address.
Finance Information
Booking amount.
Payment status.
Payment link, where available.
Security deposit amount and status.
Guest Information
Lead guest's name.
Email address.
Contact details.
Number of guests.
Messages
Select Messages to review communication associated with the booking. Where available, you can access the guest conversation and review previous messages.
Where permitted, you can update a booking's status from the booking details screen. Tap the current booking status to open the available status options. The statuses may include:
Booked
Checked-in
Checked-out
No show
Cancelled
Select the appropriate status after confirming the booking details and the actual operational situation.
The Split action allows you to divide an eligible booking into two consecutive booking segments. This can be useful when different parts of a guest's stay need to be managed separately. To split a booking:
Open the relevant booking.
Select the Split action, where available.
Review the booking dates and proposed split.
Confirm the changes.
The first segment cannot be split again. The second segment may be split again if its duration allows it.
The Extend action allows you to add nights to an existing guest reservation. To extend a booking:
Open the relevant booking.
Select Extend, where available.
Enter or select the new departure date.
Review any additional charges.
Check the available payment options.
Confirm the changes.
You may be able to use:
Price Override: Adjust the payment amount associated with the extension.
Send Payment Reminder: Send a payment reminder to the guest.
Review the new dates and financial details carefully before saving.
Extending a booking may divide the original reservation into two booking segments. The second segment may be eligible for further splitting.
The cancellation process depends on whether the reservation is a direct booking or a booking received through a connected channel. To cancel a booking:
Open the relevant booking.
Select the cancellation action, where available.
Review the cancellation options displayed.
Check the implications of the selected option.
Confirm the cancellation only when you are certain it is correct.
Direct bookings and channel bookings may offer different cancellation options. Cancellation availability and consequences depend on the booking source, channel connection and user permissions.
You can create a booking directly from the mobile app. Select the booking creation action and complete the required information. Before confirming, check:
Selected property and unit.
Arrival and departure dates.
Guest details.
Number of guests.
Booking price.
Applicable payment information.
You can block dates directly from the calendar when a property or unit is unavailable for bookings.
Open Calendar.
Navigate to the date you want to block.
Select the relevant date or date range for the property or unit.
Choose the option to create a Blocked Date.
Enter the required details and confirm.
The selected dates will then appear as blocked on the calendar, preventing new bookings for that period.
Select Calendar from the bottom navigation bar to review reservations and availability.
Zeevou provides two calendar formats:
Single-unit-monthly calendar.
Multi-unit calendar.
Each format provides a different way to review bookings and manage availability.
The single-unit-monthly calendar allows you to review bookings and availability for an individual property or unit across a monthly period.
Use this view when you want to focus on a particular unit and understand its reservation schedule. You can:
Review bookings throughout the month.
Navigate between different months using the date arrows.
Select Today to return to the current date.
Review reservation dates and booking statuses.
Select a booking to access its details.
Review relevant guest and financial information, where available.
This view is particularly useful when monitoring the occupancy and availability of an individual unit.
The multi-unit calendar allows you to view multiple properties or units across the same date range. It provides a broader overview of your accommodation inventory and helps you monitor reservations and availability across several units.The calendar displays:
Property and unit rows.
Dates across the top of the calendar.
Booking bars representing reservation periods.
Relevant booking status indicators.
Unallocated bookings, where applicable.
Each booking bar represents the period during which a unit is occupied. Use the multi-unit calendar to:
Compare availability across multiple units.
Identify gaps between reservations.
Monitor overlapping reservation periods.
Review occupancy across your properties.
Identify bookings that have not yet been allocated to a specific unit.
The units and groupings displayed depend on the selected property, date range and your account permissions.
Select a booking from either calendar format to access its details. You can review:
Guest information.
Booking status.
Reservation dates.
Financial information.
Payment details.
Security deposit information.
Where available, you can create a new booking directly from the calendar.
Open Calendar.
Navigate to the relevant date.
Select the add (+) action.
Choose the booking creation option.
Complete the booking information.
Review the selected property, unit, dates, guest details and price.
Confirm the booking.
You can block dates to prevent reservations from being made for a particular property or unit during a specified period. To create a blocked period:
Open Calendar.
Select the add (+) action.
Choose the blocked-date option, where available.
Select the relevant property, unit type and unit.
Choose the appropriate block type.
Enter the start and end dates and times.
Add a reason, if required.
Review the information and save.
Depending on your account configuration and permissions, the calendar may also provide access to additional reservation and pricing controls. These include:
Managing extended stays.
Reviewing and managing rate plans.
Adjusting nightly rates.
Setting minimum stays.
Setting maximum stays.
Select Task from the bottom navigation bar to access housekeeping and maintenance tasks.
The Tasks screen helps operational staff review assigned work, monitor progress and access task-specific information.
The screen includes:
A date selector.
Task-type filters.
A task count and to-do summary.
Scheduled tasks.
Unscheduled tasks.
Use the date selector at the top of the screen to choose the day you want to review.
You can filter tasks by:
Housekeeping: Displays cleaning and housekeeping-related tasks.
Maintenance:Displays maintenance-related tasks.
All: Displays both housekeeping and maintenance tasks.
The screen also indicates the number of tasks requiring attention and, where applicable, when a task can be started.
Task cards provide an overview of the work that needs to be completed. Depending on the task, a card may display:
Scheduled time range.
Task or unit name.
Property name.
Assigned staff member.
Estimated duration.
Priority.
Task status.
Please note that:
Scheduled tasks display their assigned time window and estimated duration.
Tasks that have not been assigned to a staff member are labelled UNASSIGNED.
Unscheduled tasks appear in a separate section.
Task Priorities
The app display the following priority levels:
Low
Medium
High
Critical
Priority indicates the urgency of a task, while status indicates its current progress or assignment. Use both indicators to decide which tasks need attention first.
Tap a task card to open Task Info. The Task Info screen includes:
Task name.
Task category.
Assigned staff member.
Priority.
Scheduled date and time.
Guest information.
Number of adults and children, where provided.
Sleeping Arrangements
The Guests section includes a Sleeping Arrangements panel. Expand this section to review additional accommodation information associated with the task.
Select Menu from the bottom navigation bar. It includes five sections:
Listings
Leave Requests
Support Bot
FAQ
Profile Settings
Select Menu from the bottom navigation bar and open Listings.
The Listings section allows you to access information about your properties, unit types and individual units. Select the property or unit you want to inspect. The Listing Dashboard contains three main tabs:
Details
Policies
Operations
A. Details
The Details tab displays the core information associated with the selected listing. It includes:
Property image.
Listing hierarchy.
General information.
Internal name.
Listing type.
Listing entrance code.
Listing Hierarchy
The listing hierarchy explains how properties, unit types and individual units are organised within Zeevou. Use the Details link in the hierarchy panel, where available, to inspect the structure and relationships between listings.
B. Policies
The Policies tab displays policy settings associated with the selected listing. It includes information about:
Time Related Upsells.
Security Deposit Timeline.
Time Related Upsells
This section contains settings for additional charges associated with early check-in and late check-out. It displays:
Whether the option is active.
The applicable additional charge.
The relevant time window.
Security Deposit Timeline
The Security Deposit Timeline displays the configured timing of security deposit activities. This includes:
When a pre-authorisation is scheduled relative to arrival.
When the deposit is scheduled to be released relative to departure.
C. Operations
The Operations tab provides access to operational settings and staff associations for the selected listing. It includes:
Staff Access Codes.
Staff.
Staff Access Codes
The Staff Access Codes control determines whether staff access codes are enabled for the listing. Only change this setting if you are authorised to manage access configurations.
Staff
The Staff section displays people associated with the selected property and their work categories. These include:
Office Work.
Housekeeping.
Maintenance.
Where permitted, use the plus (+) control to add a staff member. Each staff entry provides controls to:
View additional staff information.
Manage the staff association.
Remove a staff association.
Select Menu from the bottom navigation bar and open Leave Requests. Staff can submit leave requests by the hour or by the day.
A. Submitting a Leave Request
Open Menu.
Select Leave Requests.
Choose the appropriate request type: hourly or daily.
Enter the requested date.
If submitting an hourly request, specify the required hours.
Provide a reason for the request.
Review the information and submit.
B. Checking Your Leave Request Status
Once submitted, your request will be reviewed by the relevant host or manager. You will receive a notification when your request is approved or rejected. You can also check relevant updates through the Notifications section.
Open Menu and select Support. The Support section opens an in-app window titled “Zeevou Support – Help Centre”, with a search field and a close (X) control.
Use the search field to enter a keyword or question.
Select a suggested result or browse the available Help Centre topics. Suggested topics include including listing properties, designing the booking journey, updating the calendar and going live.
Select a topic/article to open its instructions.
Open Menu and select FAQ. Select FAQ to browse answers to common questions about using Zeevou. If you cannot find the information you need, open Support and search the Help Centre.
Select Menu and open Profile Settings to manage your personal information and preferences.
1. Personal Information and Profile
The Personal Info section allows you to manage your profile information. You can update:
Profile picture.
Name.
Email address.
Phone number.
Password.
2. Global Settings
The Global Settings section allows you to customise regional and display preferences. Available settings include:
Language: Choose the language you want to use in the app.
Time Zone: Set the appropriate time zone for your account.
Time Format: Choose your preferred time display format.
Date Format: Choose your preferred date display format.
3. Notifications
The Notifications section displays updates about relevant activities within your Zeevou account. These include:
New bookings.
Booking changes.
Booking cancellations.
Task-related updates.
Leave-request decisions.
4. Logging Out
To log out of the Zeevou Mobile App:
Open Menu.
Navigate to your profile settings.
Select Log Out.
Confirm the action if prompted.
