---
title: "Handling Fees, Mark-up and Sync Settings"
description: "Learn how Zeevou handles fees for different channel connection types, how fee and listing-content changes are synced, and how to configure Fee and Price Mark-up for your connected channels."
url: https://support.zeevou.com/en-gb/articles/729-handling-fees-mark-up-and-sync-settings
collection: "4.4 Connect to OTA Channels"
updated: 2026-11-01
language: en-gb
---
# Handling Fees, Mark-up and Sync Settings
Learn how Zeevou handles fees for different channel connection types, how fee and listing-content changes are synced, and how to configure Fee and Price Mark-up for your connected channels.
Fees configured in your rate plans can behave differently depending on the type of channel connection you are using. This guide explains how fees are handled for both connection types and best practices to ensure accuracy.
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## How Fees Work by Connection Type
Zeevou handles fees differently depending on your channel connection type. Select the section that applies to your connection.
### **Type A Connection**
- Excluded fees are sent to the channels.
- No. They are sent to Airbnb as resort fees, but they are sent to other channels as well.
**Syncing Fee Changes**
If you update a fee (e.g., Cleaning Fee) in Zeevou, follow these steps to ensure it reflects correctly:
1. Go to **Listings > Rate Plan**.
2. Click **Sync Manually**.
3. Check the channel after syncing:
- **Airbnb**: updates are typically instant (Content Sync).
- Other channels: may take up to 24 hours.
Always verify the total price on the channel after syncing.
**Included Fees Handling**
When the fee is set as included, when we receive a booking we will extract it from the accommodation amount.
**Example:**
- Cleaning Fee (included): $100
- Booking accommodation total: $500
In Zeevou:
- Accommodation: $400
- Cleaning Fee: $100
### **Type B Connection**
For Type B connections:
- Fees are **not sent** to the channels.
**Matching Fee Names**
- If a fee on the channel has the **same name** as in Zeevou:
- The **sales amount** will be overridden by the value set on the channel.
- The **purchase price (expense)** from Zeevou will still apply.
**Different Fee Names**
If the fee names differ between Zeevou and the channel:
**Example:**
- In Zeevou:
- “Cleaning Fee” → Sales: $100, Expense: $90
- On the channel:
- “Housekeeping” fee
In Zeevou booking:
- “Cleaning Fee”:
- Sales: $0
- Expense: $90
- “Housekeeping”:
- Sales: as set on the channel
- Expense: $0
**Included Fees Handling**
Included fees are handled the same way as in Type A connections.
**Example:**
- Cleaning Fee (included): $100
- Booking accommodation total: $500
In Zeevou:
- Accommodation: $400
- Cleaning Fee: $100
### Channel Sync Capabilities for Type A
**_Note:_** If you have a fee that doesn't have a direct equivalent in Airbnb's system, Zeevou will send it as a **Resort Fee** to ensure the value is still captured.
### Best Practices for All Channels
To ensure your pricing is accurate after making changes to fees in Zeevou, always follow this workflow:
1. **Manual Sync:** Go to **Listings > Manage Channels > Content Sync Update.**
2. **Verify:** Check the channel (Airbnb, [Booking.com](https://Booking.com), or VRBO) after the sync window (instant for Airbnb; up to 48h for others) to ensure the total price presented to guests is correct.
To enable automatic content updates for your listings in the Channel Manager, follow these steps:
1. Finalise your updates in Zeevou.
Make sure all property content—such as descriptions, amenities, and photos—is accurate and complete.
2. Navigate to the Channel Manager.
Go to the Channel Manager section from the main menu.
3. Click Update Listing Content.
This will push your Zeevou content manually to the connected OTA(s).
4. Enable Automatic Updates (Optional but Recommended).
By default, automatic updates are turned off when using Content Sync. To turn it on, go to the specific channel settings. Look for the option to enable automatic content sync and activate it.
Enabling this ensures that any future changes you make in Zeevou are automatically pushed to the OTA without needing to update manually each time.
Note that [the automatic content update exists only for VRBO and Airbnb for connection Type B.](https://support.zeevou.com/en-gb/articles/667-how-can-i-enable-automatic-content-updates-in-the-channel-manager-in-type-b-connection.md)
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## Fee Mark-up vs. Price Mark-up
Both features let property managers control how rates and fees appear on channels. They help cover commissions and adjust pricing, but work on different parts of your pricing.
### **Fee Mark-up**
**What it does**
Adjusts **final fees** before listing on channels. Works well with Price Mark-up for flexible pricing.
**Benefits**
- Offset channel commissions
- Reduce operational costs
- Adapt quickly to market changes
**When to use**
Best applied when connecting a new channel. Know the channel’s commission policy and plan carefully—overpricing can reduce bookings, underpricing reduces profits.
**How it works**
Applies mark-up to **non-percentage fees**. Does **not** affect taxes.
**Where to find it**
In **Property Settings** for each sales channel.
### **Price Mark-up**
**What it does**
Adjusts **property pricing** before sending to channels. Lets you offer different prices per channel.
**Benefits**
- Cover channel commissions
- Offer flexible pricing across channels
**When to use**
Use to cover channel commission costs. Mark-up can differ by property, rate, or channel.
**How it works**
Applies a **percentage** (+/- or 0%) to the base price. Base price in Step 5 remains unchanged.
**Example:**
Base price = 200 EUR
- Airbnb: +10% → 220 EUR
- Booking.com: +20% → 240 EUR
- Vrbo: 0% → 200 EUR
- Google Travel: -5% → 190 EUR
**Where to find it**
In **Property Settings** for each sales channel.
### **Summary of Differences**
Feature
Applies To
Used For
Works With
Example Adjustment
Fee Mark-up
Non-percentage fees
Adjusting additional charges like cleaning or service fees
Individual property/channel
+€5 on cleaning fee
Price Mark-up
Property base price
Adjusting nightly rate to cover commissions or align with strategy
Per property, rate, or channel
+10% on nightly rate
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## Connection Type B
**No fees are sent to the channels.** Instead, Zeevou reconciles the data once the booking is received.
**1\. Identical Fee Names**
When a booking arrives with a fee name that **matches** your Zeevou fee name:
- **Sales Price:** The amount set on the channel overrides the Zeevou sales price.
- **Expense:** Zeevou applies your pre-set **purchase price/expense** to that fee automatically.
**2\. Mismatched Fee Names**
If the names differ (e.g., Zeevou says “Cleaning Fee” but the Channel says “Housekeeping”):
- Zeevou displays **both** fees on the booking.
- The **Zeevou Fee** will show a 0 sales amount but will keep its assigned expense (e.g., 90).
- The **Channel Fee** will show the actual sales amount from the booking but will have 0 expense.
**3\. Included Fees**
If a fee is marked as "Included in Nightly Price" Zeevou will subtract that amount from the base accommodation rate to show the breakdown clearly in your reports.
- _Example:_ For a $500 total booking with a $100 included cleaning fee, Zeevou records $400 for accommodation and $100 for the fee.
* * *
## Setting Cleaning Fee for Airbnb
**Step 1:** Go to **Listings** dashoard and open your desired listing.
**Step 2:** Click **Manage Channels** on the top right.
**Step 3:** Click Airbnb logo form the pool list.
**Step 4:** Click **Map Rate Plan**.
**Step 5:** Click the three dots and select the **Edit** **sign**.
**Step 6:** In the Mapping Wizard, click **Next** until you reach **Step 3: Listing Rooms**.
**Step 7:** Edit the cleaning fee and click Next twice.
Once you’ve handled your **fees, mark-ups, and sync settings**, you’re ready to connect your channels to Zeevou. Explore the channel-specific guides to learn how to connect each channel and complete the setup.
[**Connect to Airbnb→**](https://support.zeevou.com/en-gb/articles/525-connect-to-airbnb.md)