Give Access to the Zeevou Owner Portal

In order to create an Owner Contract for a Listing, you need to create an owner profile for the property and have a Management Package.

Step 1: Create an Owner Profile

To do so, go to the Owners Dashboard and click on Create an Owner on the top right. Then, a drawer opens in which you can enter the Name and Email Address.

Note: Each email address can only have a Zeevou account for any given organisation. You will not be able to invite an existing Zeevou user from another organisation to yours.

For owners with one property, you need to select the first option and choose the property and the related units from the drop-down. For owners with several properties, you need to select the second option and then pick your units from the drop-down menu.

If you select Units across multiple Listings, you can click on the Units image in the box and select the units from the opened drawer. Finally, click on Select.

For Owner’s Account, you can tick the box of Create Zeevou Account for Owner. To set the Owner’s Access type, click on the drop-down menu and select your desired Access. Finally, click on Create.

View the Owners

On the Owners Dashboard, you click on the three dots next to each owner to View / Delete it. 

On each Owner’s page, you can click on the Manage Owner Account drop-down arrow to select Add Custom Payment Gateway, Reset Password Settings, Deactivate Account, Add a Contract or Delete Profile. You can also Add a Contract under the Contracts card or Add Details ( Mobile Number, Address, Gender, Title, Date of Birth/Age, LTD Company, VAT Registration No, Internal Note) under the Additional Info card.

Step 2: Create a Management Package

In order to create a Management Package, go to Owners -> Management Packages and click on Create a New Management Package. If this is a rented or owned property, skip this step and continue to Create a Contract.

You can insert the Percentage Commission per Booking and/or Fixed Commission per Month by selecting from the drop-down menu. This percentage can be from Accommodation, Channel Total, Total Price, Total Sale. Note that you can turn on the toggle of Advanced to configure your desired Formulas.

About Profit and Expense Distribution, all profits from Fees, Upsells, Penalties, and their related Expenses go to the Owner by default. To do so, click on Add an Exception and select your desired Expense from the drop-down menu, select Host or Owner and its percentage. Finally, click on Save.

You can also insert the Package Title and finally click on Create. 

Note 1: The new package that you are creating will be added to the list of packages, so you can reuse it for other Contracts as well. Note that if a management package is assigned to a contract, you can't delete it anymore.

Note 2: You can go to the Management Packages dashboard and click on the three dots of the created Management Package to View or Delete it.

Step 3: Create a Contract

To do so, go to the Contracts dashboard and click on Create a New Contract. Then, a window pops up in which you can select the type of contract (Management/ Rent) you want to create from the drop-down menu and click on Proceed. For example, you’d like to create a Rent Contract.

Then, another window pops up in which you should select the Owner from the drop-down menu, and the start and end date by clicking on the date icon. Finally, click on Proceed. Note that these details cannot be modified once the contract is created.

Then a drawer opens in which you should select at least one or more units, an income Xero tax and an expense Xero tax. You can also insert the Monthly Rent amount or edit Profit/Expense Distribution. Finally, click on Create.

Note that the Xero field will be shown if the user has Xero account.

On the created Contract, you have five cards of General Info, Distributions, Financial Settings, MPRs, and MPR Recalculation Queue to View. For example, you can add Title or Description to the created contract by clicking on Add More Details on the General Info card.

Note that you can click on the pencil to edit each item on General Info. You can also click on Add More Details.

Note 2: On Distribution card, changing some items will recalculate the MPR and may have a significant impact on the system, so please edit them only when necessary.

On Financial Settings card, if you turn on the toggle of Use Owner bank account info on related invoices, you should enter your Owner bank account information first, then you can use it on related invoices and it will also be set in Owner Profile.

Note 1: In order to extend the contract, you can go to your desired contract and click on Extend Contract. Then, a window pops out in which you can insert the date in the Ends On box. Finally, click on Extend.

Note 1.1: In order to reduce the contract duration, you can click on More arrow and select Shorten Duration. Then, a window pops out in which you can click on calendar icon to select a New End Date. Finally, click on Shorten.

OWNER ROLES

Owner roles are passive investor/stakeholder accounts with view-only access and no operational control.

Blaze Owner Tiers

Owner: Finance and Guest Data (Blaze) - All Data Access

What they can see:

• Guest names and contact information

• Channel names (which OTA bookings came from)

• Complete financial data (Expenses, Invoices, Occupancy, MPRs)

• Listing details, contracts, owner MPRs

• View and edit rates

• Create promotions

What they can do:

• Create and edit bookings

• Create blocked dates

• View booking financial details and revenue graphs

Restrictions:

• No operational access (inbox, messaging, tasks)

• Cannot manage staff, channels, or marketing

• Cannot process payments or manage suppliers

Owner Blaze Financials, No Guest Data

Key Difference: Cannot see guest personal data (names, contact info)

• See channel names only

• Full financial visibility

• Create/edit bookings and blocked dates

• Guest information hidden for privacy

Owner Blaze Finance Access Only

Key Difference: See neither guest names nor channel names

• Pure financial data view

• Expenses, invoices, MPRs, occupancy

• No guest information

• No channel attribution

Owner No Finance, No Guest Data (Blaze)

Minimal access level:

• View property settings (house rules, check-in times, location)

• Create blocked dates

• No financial data

• No guest information

• No listing/unit management

Glow Owner Tiers

Owner: Finance and Guest Data (Glow)

Similar to Blaze Full Access but:

• Guest names and details

• Invoices

• NO Owner MPRs

• NO Expenses tracking

• NO Occupancy data

Owner: Financials, No Guest Data (Glow)

Similar pattern:

• No guest data

• Invoices only

• No expenses or MPRs

Owner No Finance (Glow)

Minimal Glow access:

• Property settings only

• No financial data

• No listing management

Owner Role Summary

Owner Type

Guest Names

Channel Names

Financials

Listings

Performance

Design Philosophy: Owners are passive stakeholders who monitor but don't operate. All 7 roles completely lack:

• Operational control (inbox, messaging, tasks)

• Channel and marketing management

• Staff management

• Payment processing

• Supplier management

Block Out-of-Contract Dates

To do so, go to Calendar -> Calendar Toolbox and click View Blocked Date List. 

On the open page, click on the Settings icon on the top right. A window will pop out in which you can select your brand and click on Proceed.

Note that if you have only one brand, this window will not pop out and you will be directed to the Blocked Date Settings drawer.

On the open drawer, turn on the toggle of Block Out-of-Contract Units. By turning on this toggle, you automatically block availability for Out-of-Contract Units. This prevents Guests from being able to book outside of the time frames you have a contractual agreement for with the Owner of the Unit.