Related Bookings are bookings that are linked to each other due to specific actions or booking scenarios.
A booking is considered related when:
You extend an existing booking.
You split an existing booking.
A guest books more than one unit through a channel.
You can view all linked bookings on the Booking View page under the Related Bookings section.
Your guest may have several bookings with you. In these cases, several scenarios for payment may happen, and this is how Zeevou will allocate the payments to the guests’ bookings:
Scenario 1: Payment Amount = (equals) Total Price of their bookings.
In this scenario, the payment will be allocated to the bookings. The guest’s balance will be 0, and all bookings’ payment status will be updated to “Paid.”
Scenario 2: Payment Amount < (is less than) Total Price of their bookings.
In this scenario, the payment will be first allocated to the booking for which the payment is logged. Second, the payment will be allocated to the other bookings with the earliest arrival date. Then, for the bookings whose booking amount is completely paid, the payment status will be updated to “Paid,” and the booking whose amount is not completely paid will be updated as “Partially Paid” accordingly.
Scenario 3: Payment Amount > (is more than) Total Price of their bookings.
In this scenario, the payment will be first allocated to the booking for which the payment is logged. If the payment made was for a group booking (more than one reservation by the same individual or corporation), first, the bookings in the group booking will be paid out based on their arrival date order. Then, what is left will be allocated to the unpaid bookings on the other booking lists whose arrival date is earlier, and so on. The surplus amount will be shown in the guest profile’s balance.
Note: If you disapprove any items (For example, an Add-on or a Penalty) under a booking for which the payment is already done, the system will reallocate the payment to a booking whose arrival date is the earliest. If there are no unpaid bookings, the amount will be allocated to the guest’s balance. As soon as you receive any unpaid bookings (or unpaid item) for that guest, the amount will automatically be allocated to the new booking (or item).
