---
title: "Manage Guest Enquiries"
description: "Manage all your property enquiries in one place. Learn how to integrate and streamline Type A connection messages into your unified inbox, centralizing communication, and effortlessly managing guest details."
url: https://support.zeevou.com/en-gb/articles/651-manage-guest-enquiries
collection: "Easily Fulfil Guest Requests"
updated: 2026-10-21
language: en-gb
---

# Manage Guest Enquiries

Manage all your property enquiries in one place. Learn how to integrate and streamline Type A connection messages into your unified inbox, centralizing communication, and effortlessly managing guest details.

As a host, you can integrate **Type A connection** enquiries into your unified inbox and manage them seamlessly. This allows you to communicate with potential guests efficiently.

### How to Reach the Enquiries

To access your enquiries, log in to [**app.zeevou.com**](https://app.zeevou.com) and navigate to **Sales → Enquiries**.

### **Enquiry Display**

Once the Type A connection is integrated:

-   Enquiries appear in the **unified inbox** alongside other guest messages.
    
-   Each enquiry includes key booking details:
    
    -   Reservation ID
        
    -   Property name
        
    -   Arrival and departure dates
        
    -   Number of guests
        
    -   Guest name
        
    -   Guest message (if provided)
        

This setup ensures you have all relevant information at a glance when managing enquiries.

## **Enquiry** **Management**

-   You can **reply directly** to guest enquiries from the unified inbox.
    
-   Your responses are sent back through the **Type A connection platform**.
    
-   The full conversation thread is **maintained within the unified inbox**, making it easy to track all interactions.
    
-   The system clearly indicates that **leads cannot be confirmed or rejected** at this stage—they are simply enquiries.
    

## **Contact Management**

When a new enquiry arrives, the system will:

-   Automatically create a **contact record** for the guest.
    
-   Save the guest’s name and contact details, as provided by **Type A connection**.
    
-   Show the guest's enquiries in the guest's profile, under the booking tab.
    

This ensures guest details are stored for future reference, even if the enquiry does not immediately convert into a booking.

## **Benefits of Managing Enquiry through Zeevou**

-   Centralized communication in the unified inbox.
    
-   Clear visibility of enquiry details for quick responses.
    
-   Automatic creation of guest contact records.