---
title: "3.2.2 Add Bookings"
description: "Add your existing reservations to Zeevou to keep your calendar accurate, manage guest information, and avoid double bookings."
url: https://support.zeevou.com/en-gb/articles/62-322-add-bookings
collection: "3.2 Update Availability & Set Restrictions"
updated: 2026-11-01
language: en-gb
---

# 3.2.2 Add Bookings

Add your existing reservations to Zeevou to keep your calendar accurate, manage guest information, and avoid double bookings.

When setting up your account, you may need to add bookings that already exist before you started using Zeevou. These can include direct bookings, reservations from previous systems, or bookings from channels that are not connected yet.

**Do you need this?**

**Yes** - if you have direct or already checked-in bookings that need to be added manually.

**No** - if you don’t need to add any bookings manually, you can continue with [**blocking unavailable dates**](https://support.zeevou.com/en-gb/articles/102-block-unavailable-dates.md).

* * *

## Choose How to Add Bookings

There are **three ways** to add bookings into Zeevou.

If you are setting up your Zeevou account for the first time and have **more than 10 existing bookings**, **Bulk Import** is the quickest way to add them. It allows you to transfer multiple reservations at once, including historical bookings.

Importing past reservations helps you:

-   Automatically create guest profiles in your CRM
    
-   Include historical booking data in your performance reports
    

Even if you use Bulk Import initially, we recommend reviewing the manual booking options so you know how to manually add phone, walk-in, or email bookings in the future.

* * *

## **Import Bookings in Bulk**

Use bulk import when you have multiple bookings to add at once.

**Step 1: Download & Prepare the Template**

1.  Download the [Booking Import template](https://docs.google.com/spreadsheets/d/1xb0UizSBaaZRLKAncz4dOlsYqahHxqv7LMQibdgeL3s/edit?usp=sharing).
    
2.  Format **ALL cells as Text** (this is critical to avoid validation errors)
    

**Step 2: Complete Required Fields**

Fill in the following mandatory columns:

1.  **Channel,** select from the dropdown (e.g., `Direct-Web`)
    
2.  **Collection Type**
    

-   **Hotel Collect** – You collect payment
    
-   **Channel Collect** – The channel collects payment
    

3.  **Property / Unit Type / Unit:** These must match Zeevou **exactly** (no extra spaces).
    

For single-unit properties:

-   **Property name** = Internal Name used during setup
    
-   **Unit Type & Unit** = The Unit Name selected in the property wizard
    

4.  **Booking Status,** enter one of:
    

-   Booked
    
-   Checked-in
    
-   Checked-out
    
-   Cancelled
    
-   No Show
    

5.  **Check-in Type,** enter one of:
    

-   Smart Lock
    
-   Code Entry
    
-   Mobile App
    
-   Concierge
    
-   Keynest
    
-   Key Pickup (from office)
    
-   Key Safe
    
-   Meet & Greet
    

6.  **Times:** Use the **24-hour format** (e.g., 15:00, not 3:00 PM)
    

**Step 3: Optional Fields**

1.  **Unit**
    

-   Only required if assigning a specific unit.  
    Set `not_move = Yes` to lock the unit.
    

2.  **Non-refundable**
    

-   Enter `Yes` if applicable.
    

**Step 4: Upload & Validate**

1.  Go to **Sales→Bookings → More → Import Bookings in Bulk (Excel)**
    
2.  Name your import
    
3.  Select your file
    
4.  Click **Save and Close**
    
5.  Click **Validate**
    
6.  Fix any errors (double-click highlighted cells)
    
7.  Repeat validation until no errors remain
    
8.  Click **Transfer to Booking**
    

If you encounter issues, email your file to [**support@zeevou.com**](mailto:support@zeevou.com).

* * *

The video guide below outlines how to **_create bookings_**:

**_Note:_** _When you connect certain channnels (Airbnb, Booking.com) via API, we automatically import future bookings. You only need to manually add bookings arriving today or from other channels that do not support this via an API integration._

* * *

## Create Bookings Manually

### 1\. Create a Booking Using a Computer/Tablet

-   If you are on a mobile app, click [here](https://support.zeevou.com/en-gb/articles/62-322-add-bookings.md#heading-5-create-a-booking-using-the-mobile-app).
    
-   If you are on a computer or tablet, choose one of three ways outlined below:
    

1.  The quickest method for creating bookings when you can see availability is by using the **Drag & Drop** option across the Booking **Calendar**. Follow these steps:
    
    -   Go to **Calendar**
        
    -   **Drag across** your desired dates on the calendar
        
    -   Click **Create a Booking**
        
    -   You'll skip directly to guest selection (accommodation already selected)
        
    -   Skip **Step 1**, continue with **Step 2**
        
2.  Click the purple **\+ (plus)** button on the top right from whatever page you are on
    

![](https://staticfiles.gleap.io/gattachments/zKmVtgqP2YuT3rbAcIonkar3EWf7Fh4eDKQxBIyMliHpBZwbikeXm8Blf7mSxNf5Eb3f1qbhOOG.png)

3.  Go to **Bookings → Create a Booking**
    

**Step 1: Select Accommodation**  
**Note:** To search for your preferred dates, please select one of the following options and complete the field: City, Region, Property, Unit Type, or Unit.

1.  Choose your **property**
    
2.  Use the **calendar to select check-in and check-out dates**
    
3.  Enter **number of guests**
    
4.  Click **Search**
    
5.  Browse available unit types
    
6.  Select your unit type, then your specific unit
    
7.  Click **Next**
    

**_Tip:_** _Need to change the unit after guest entry? Click_ **_Change Location_** _in the Location section._

**Step 2: Guest Details**

1.  **Select guest** by searching existing profiles OR **Create New Guest Profile**
    
    -   Click **Create a New Guest Profile**
        
    -   Fill in at least one field
        
    -   Click **Save and Close**
        
2.  **Select channel** from dropdown
    
3.  Add **Booking Channel No** and **Internal Note** (optional)
    
4.  Click **Next**
    

**Step 3: Review Pricing**

1.  Review the **general invoice**
    
2.  Click **Price Down** to view/edit rate plan details
    
3.  Enter **arrival and departure times**
    
4.  **Confirm your selection** and review all details
    

**Step 4: Review Automated Messages**

Sometimes, when you are creating a booking manually, you may not want the guest to receive all or some of the active automated messages. You can customise this at the last step of the booking creation. To do so, you should turn off the toggle for already active automated messages at the “Final Settings” stage of creating a manual booking.

![](https://staticfiles.gleap.io/ghelparticle/YSF6Tsngd7sZOOxOF5FA47zZiEv9FxVah5RJWi54l1V5Ooc9UAzu2Q51qkSa1PFgCcj2ZXQomcj.webp)

  
Your booking is created - click **Go to Booking Page** to view it.

### **2\. Creating a Group Booking**

-   Click the **\+ (**Plus) icon to **Create a Booking** or go to Guest Profile and click on **Add a New Booking**.
    
-   A window opens for you to search based on the **Location**, **Check-in**, **Check-out**, and **Guests** by choosing from the Drop-down Menu.
    
-   Click on Search icon.
    

![](https://staticfiles.gleap.io/ghelparticle/9AnNtj8P0SXO6OAsnUUx2oWfb8GxXvngVxFCrBi4GFGKuxpq3VKqgCCKjOz1Yo2IxGvu8nhrBTj.webp)![](https://staticfiles.gleap.io/ghelparticle/Q7f0d91AofnKuzlOtW2E3ZHqbx4xHmRNUnheryKVvQpm9apxysrYNl70UuTo52dofp7VqmmTaNy.webp)![](https://staticfiles.gleap.io/ghelparticle/eiNaAo8XOQ9JjV0576djnPti7R7XMHSGVCNboP3dNvRVIFEnupw7oO3IcEWxPfAQjzDQLbsVPMK.png)![](https://staticfiles.gleap.io/ghelparticle/rV9l98aIokB2tKzpGBNTPcE9dptmChPSHn6g0gGP0CEev6DapnMCBsxL5TIPXvOi8V9CtZj0VDI.png)![](https://staticfiles.gleap.io/ghelparticle/66wTqzfkb6SHUc2r5yykaDJTmtN07sVdzaaHfxEOD8aKJzpwKFo7fcmRWocg4DUV1KTh6RcG8h4.png)

**_Search Bar:_** You can book more than one location via **Group Booking**. Tour requests or regular bookings are a couple of good examples.

You can create a (Group) Booking with the Booking Wizard in four steps:

1.  Accommodation Type
    
2.  Additional Info
    
3.  Pricing
    
4.  Final Settings
    

**Step 1:** You should find the **Accommodation Type** best suits the guests. All unit types based on your search details will be shown and you can select the one(s) you want based on the **Location**, **Check-in**, **Check-out**, and **Guests**.

![](https://staticfiles.gleap.io/ghelparticle/BPZpRMIa1XILLyiIrYyd919TLDWax08BNvswIOCi3PSLo2JqRULpPdag7zfJPJD0qXqpnpV0sh2.webp)

**_Note 1:_** If you hover over each Unit Type card, its property name will be shown and its details will be extended:

![](https://staticfiles.gleap.io/ghelparticle/Ot4FWw8BwfpQ1jzy9jTJkEi8wiooaiVy5w0XoTUGL2mSRug7RwfJSgI7dCWH9BnEfv3qTKwdjmQ.webp)

**_Note 2:_** If no matching accommodation is found in the Booking Wizard, you can post your request on **Communitise**. Other hosts can then view your request and offer suitable accommodation that matches your guest's requirements.

![](https://staticfiles.gleap.io/ghelparticle/MBFeVydXPFwl3ItNAOIQQDFXkBIQc9T6MUxktpo2Owd9tRKcVqfIEzmbNgPwWCryiZFVNdQfKBp.png)

**Step 2**: Enter **Person Booking** details and **Channels**. You can either **Select Person Booking** from the drop-down menu or **Create A New Guest Profile**.

![](https://staticfiles.gleap.io/ghelparticle/Uf3ZgAdUehswYw3aqVsHV8z2j2aCDDeobL1w4Hs1d73IjXZpe4anC5xoH7VmnQroUaMe8HEE5YP.webp)

**_Note 1:_** If you click on **Create A New Guest Profile**, a window opens for you and you must fill out at least one of the fields. Then, **Save and Close**.

**_Note 2:_** When you Select Person Booking from the list, you can **Edit Guest Profile**.

![](https://staticfiles.gleap.io/ghelparticle/CustJap4fyHsVJ6GbSRc0N1SmJkdExo6uYgBdH8KdSD1IuugkuTOC9OKc5brhbYlFdm5d8plRKy.png)

**_Note 3:_** You can select the brand of your listing from the dropdown menu; otherwise, the default brand will be selected automayically during the booking.

![](https://staticfiles.gleap.io/gattachments/76asgDDbZ9J5No8GwMO4XUbDjeCaMSAArDXJZ1I5JZUeReKD6vOgKoSGgrAB0mSiENyTLHmWD6r.png)

After selecting Person Booking, you can select the **Channel** and turn on either **Host Collect** or **Channel Collect.** Then, click **Next**.

**Step 3:** You can check the booking price breakdown.

![](https://staticfiles.gleap.io/ghelparticle/DEhNYX6lZiXO2rMcP56zCxSluBEnm9AuoyqsqMV2b0DNk1vObgAUnp6lY3Gndal8OVCYrcWyMPx.webp)

**_Note 1:_** You can apply **Group Discount** and also edit **Total Security Deposit.**

**_Note 2:_** You can view its details by opening each booking.

**Step 4.** You can set how your guests should pay and what correspondence they receive.

![](https://staticfiles.gleap.io/ghelparticle/3mXmDlo2OkhIxEdnAZwnLhJYpTC1IHXs9EpWjOHbBdjTGzmGiiQKbE0wccFwA1YbTHMqD5YWgqO.webp)

Finally, click on **Finalise Create Booking** to view Booking Successfully Created Message.

![](https://staticfiles.gleap.io/ghelparticle/FvzgdN1moXTUN9rOmgPfKRUzVYhlC6UfXYp21B2fnfWYAXxNQywCJwFyawDPgl9ISXOsbwdztuu.webp)

* * *

## Create a Booking Using the Mobile App

You can create a booking with the Booking Wizard on the mobile app in four steps:

**Step 1:** You should enter the arrival date, the departure date, and the number of guests, and finally tap **Next**.

![](https://staticfiles.gleap.io/ghelparticle/Yzk2oBsyzli1NTrHDe6RqNQWdjHzBGUPXKSxKEdkvcdNAZGkA309yJKlh3APE5Pwlm6ChJmXSD9.png)

**Step 2:** Find the **Accommodation Type** which suits the guests best. You can select from the drop-down lists and then tap **Next**.

![](https://staticfiles.gleap.io/ghelparticle/D1aRvJZD0uS1NPbLJSPPJgXQg8hEH5Mqka5tEn1ErygXtxzec0vOMJ5ucZxYC1EjiWMmx1igXqm.png)

**Step 3:** Enter **Person Booking details**. You can either search for the Person Booking in the box or **Create A New Guest Profile**. After selecting the Person Booking, you can choose the **Channel** from the drop-down menu.

![](https://staticfiles.gleap.io/ghelparticle/fQYA3pE0Oti56AmnYXWJi5Al63xrdp1NOatzFO9Ck0H1vqOon8A69ugQo6vlgJ5nOT8Q22jsFKy.png)![](https://staticfiles.gleap.io/ghelparticle/df6fi1eUcMSkUUOWKAJXeX8ACyBPIMezUfLnwhW4EAcqw2Sezq33Zn3OHArAmHBV8shJjdGvc9n.png)

**_Note 1:_** When you select the Person Booking from the list, you can **Edit Guest Profile**.

![](https://staticfiles.gleap.io/ghelparticle/UrWnPLIqmyw0VQK7bWxf9XJ9mjbi4TVL3nVo4ml9QpTXIYvWQZDPr9tSXnSb2yHmmvvfKvXtwAQ.png)

**_Note 2:_** If you tap on **Create A New Guest Profile**, a window opens for you and you must fill out at least one of the fields. Then, **Save and Close**.

![](https://staticfiles.gleap.io/ghelparticle/Ky6AyxbhcGP00OlURIZmaszi6PIlg031f4Qq5WUGBuYq7H8Bm8lNk2ZkUNUdVd9IFCOI374n3l6.png)

**Step 4:** You can view the summary of the booking and general invoice and tap on **Finalise Booking** to complete the booking.

![](https://staticfiles.gleap.io/ghelparticle/oCl5mgOTu0WpBc0B82F6LcuE4lbPI4tZmyLaAlKmqXUV4Hd7ii8PguFYQYVizijlRWn2MMMqfMS.png)

**Using Zeevou on iPhone:** If you use an iPhone, you can add the Zeevou web app to your Home Screen for quick access. See [**Install the Zeevou Web App on iPhone**](https://support.zeevou.com/en-gb/articles/75-the-mobile-app.md#heading-14-install-the-zeevou-web-app-on-iphone).

* * *

## Clone Bookings

**Do you need this?**

**Yes** - if you have recurring guests.

**No** - if you don’t have recurring bookings.  
  
Cloning a booking allows users to quickly duplicate existing reservations. By following a few simple steps – accessing the booking overview, setting check-in and check-out times, and using the [**Booking Wizard**](https://app.zeevou.com/wizard/booking) – you can efficiently replicate bookings with minimal effort.

**Step 1: Access the Booking Overview**

1.  Log in to your [**Zeevou account**](https://app.zeevou.com).
    
2.  Navigate to **Sas** on the main menu.
    
3.  On the Bookings dashboard, scroll down and select a booking from the list (alternatively, you can click three dots under **Actions** and select **View**).
    
4.  Click **Manage Booking** arrow.
    
5.  Select **Clone** from the drop-down menu.
    

**Step 2: Set Check-in and Check-out Times**

-   The booking reservation panel will open.
    
-   Choose the desired **Check-in** and **Check-out** dates and click on the **Search** icon.
    

**Step 3: Use the Booking Wizard**

-   After setting the times, you will be redirected to the [**Booking Wizard**](https://app.zeevou.com/wizard/booking).
    
-   Since the booking is being copied, no changes are needed. Simply click **Next** through each step.
    

**Step 4: Finalise the Booking Creation**

-   Once you reach the final step, click on **Finalise Create Booking**.
    
-   Your booking is now successfully cloned and created.
    

**_Note:_** You can update any settings during the process if needed.

If you have added all of your bookings, you can continue with blocking unavailable dates.

[**Block Unavailable Dates→**](https://support.zeevou.com/en-gb/articles/102-323-block-unavailable-dates.md)