Zeevou’s Enhanced Booking Flow is designed to give you greater control over your direct reservations by ensuring that payment is collected before your calendar is blocked. This guide walks you through how the process works and how to make the most of it.
When using an integrated payment gateway, Zeevou ensures that the calendar is only blocked after the guest completes payment.
Booking Request Stage:
When a guest submits a reservation request, it appears under Booking Requests with the status Web Booking in Process.
The guest is redirected to make payment immediately and has 1 hour to complete the payment.
Multiple Payment Gateways:
If you have more than one payment gateway set up for different units of the same unit type, payment will default to your Brand Gateway (the gateway you have chosen in the Finance settings of the brand).
Payment-First Flow Outcome:
If the guest completes payment:
The booking is confirmed and the calendar is blocked.
If the guest doesn’t complete payment within 1 hour:
The booking request status changes to Expired.
What if someone else books the same dates first?
Since the calendar remains open until payment is completed, it’s possible that someone else books the same dates.
If that happens, the original guest sees an "Accommodation Unavailable" message and is invited to view other available options.
The expired request still appears in your system so you can follow up or offer alternatives.
If you offer upsells (e.g., early check-in, breakfast, parking), guests will see and select them as Add ons while they reserve and complete payment.
Increases revenue by promoting extras at the point of purchase.
Enhances the guest experience by integrating smoothly into the booking flow.
