---
title: "Support Options"
description: "An overview of the support options available on Zeevou."
url: https://support.zeevou.com/en-gb/articles/573-support-options
collection: "Become a Zeevou Pro"
updated: 2026-11-04
language: en-gb
---

# Support Options

An overview of the support options available on Zeevou.

### Get Help When You Need It

Our team is always at hand to assist.

**_Please note:_** _We do not offer phone support – our phone line is purely for sales enquiries and our sales team cannot assist with support queries._

There are several ways to get help:

## 1\. Support Centre

Our onboarding guide is located at [**support.zeevou.com**](https://support.zeevou.com) – bookmark it for easy access to all our help articles. Click on the purple icon on the top left to expand the guide:

![](https://staticfiles.gleap.io/gattachments/NytDVdCMLTn3XJDP7M5Wy8Zshae8DRD9QbUXbHc9kl8ZuLMCYz4RmqXE70byXTiVhQAtshY7SPT.png)

It contains detailed steps with photos and videos to help you get set up. Please do not skip any steps - follow them one by one to ensure your account gets fully set up and you don’t end up with any issues such as double bookings down the line.

### **Live Chat** (Zee AI Assistant)

Click on the purple icon in the bottom right-hand corner to access our live chat.

![](https://files.gleap.io/pf/gattachments/YQcj0lbp9L5ZUNdgXEftFhZsuibIVgVYW1pVFGMSALIGKjKxVGqyuFJ5UpBNntlze0xIhHgbg0x.png?v=1&k=a&s=api&e=1794096000&sig=hH-sbQ0kDCfEokPvfmqCmFL9-onNi_jK4T84D22oysQ)

Our live chat is powered by Zee, our AI Assistant. **Please give Zee a genuine chance to help you.** If the initial answer isn't clear enough, explain why it hasn't resolved your specific case and continue the conversation by explaining what else you require assistance with/why the explanation doesn’t resolve your issue. If Zee is unable to help, it will escalate you to a human.

Explaining the issue to Zee fully and giving it a chance to assist allows our support team to focus on enquiries that genuinely require human intervention, enabling us to resolve all queries as efficiently as possible.

_Note: If you can’t see the chat bubble click on the purple show/hide icon on the bottom right to open the chat bot._

![](https://staticfiles.gleap.io/gattachments/8Vcg0tdNc1CCO74yMbPTA4W0IAlNojKYfNUYs1netFE96fNHu9cYKLwp2ouxMANUb073Awzcguq.png)

## 2\. Premium Support

If you prefer to set up your account with the assistance of a Zeevou specialist, a 3-session bundle should cover the full set-up guidance, unless you have very specific requirements, in which case you can purchase additional sessions down the line. You can also book a single session or 2-session bundle if you only require some limited assistance as you go along with self-onboarding.

1.  Single Session ([100 GBP](https://payments-na1.hubspot.com/payments/YYn7KQFWrW))
    
2.  2-Session Bundle ([180 GBP](https://payments-na1.hubspot.com/payments/SSDNDjhKJSKFVd))
    
3.  3-Session Bundle ([250 GBP](https://payments-na1.hubspot.com/payments/46QZKPgqbv))
    

You may book sessions throughout your time at Zeevou for ongoing support following onboarding, as and when required.

## **3\. Email Support**

Should you ever need to contact us by email, you can do so by emailing support@zeevou.com.