Hi,
This is Na’ím - I’m the Founder & CEO at Zeevou, and I’d like to extend a personal welcome to you ad thank you for having decided to join our community!
Below is an overview of our onboarding process. Before you jump to that, please continue reading to find out about the support available to you while setting up on Zeevou.
Our team are always at hand to assist - you can click on the purple icon on the bottom right-hand corner to access our live chat. Please note that we do not offer phone support - our phone line is a pure sales line and our sales team will not be able to assist with support enquiries. Having said that, there’s plenty of other ways in which you can reach out to us!
Live Chat
Our live chat is manned by Zee, our fantastic AI Assistant. Please do give Zee a chance at assisting you. If you feel that the initial answer isn’t clear enough, please explain why it has not resolved your specific case and continue talking to it rather than just asking it to escalate to a human.
This allows our Helpdesk staff to focus on assisting with those enquiries which genuinely do require human intervention, and overall enables us to resolve all enquiries in the most efficient way possible across our AI assistant and human back-up support.
Should you ever need to contact us by email, you can do so by emailing [email protected].
Video Calls
We also run 3 daily Q&A sessions on Google Meet that you can join if you were not able to resolve a question over chat and speak to someone.
Warmest regards,
Na’ím
PS If you ever find a bug or want to request a new feature, you can easily do so through the chat functionality’s dedicated options. Our support centre is located at support.zeevou.com.
Click here to access the Onboarding Guide.
