---
title: "Check-in & Check-out Instructions"
description: "Set up key collection points in Zeevou: Add locations (e.g., nearby stores) under Listings → Instructions, including walk/drive times. Guests receive details automatically—no more check-in confusion!"
url: https://support.zeevou.com/en-gb/articles/481-check-in-and-check-out-instructions
collection: "Automate Guest Check-ins"
updated: 2026-11-05
language: en-gb
---

# Check-in & Check-out Instructions

Set up key collection points in Zeevou: Add locations (e.g., nearby stores) under Listings → Instructions, including walk/drive times. Guests receive details automatically—no more check-in confusion!

Some hosts may want to keep the key in a store or office close to their property so the guest can pick it up personally. To manage this information for your desired property, go to **Listings -> Units -> Instructions** tab**.**

On **the Check-in & Check-out Methods** card, click the three dots and select **Modify Settings**. Then a drawer opens in which you can select **Key Location**, and insert the **Minutes Walk** and **Drive**.

Finally, click **Save& Apply to This Unit**. You can also click the arrow to select your desired Units.

![](https://staticfiles.gleap.io/ghelparticle/hiQObdNGLUlvLRYzUbKQ95YznRW06CGt5J5TctNiwHbAbp4Cd5gc067qqWmko2PQZEinkNhEiJQ.webp)

_Note_: For **Advanced Settings**, you can click **Create New Key Location**. Then, a drawer opens in which you should enter a **Name, Type of Place** and **Address**. **Opening Times** are optional to enter. Finally, click **Save & Apply to This Unit**.

![](https://staticfiles.gleap.io/ghelparticle/Rj6XgByNlN4TqdR5iAjlIkbDHBOR0dmOxAU4PnnHuUKzHBFWm57X4sN6vNpYqbv5iA7yUItPVXj.webp)

This information will be sent to the guest with the check-in instructions via Automated messages.

Please note that this section is just to let the guest know the location of the key and does not update the Keynest store or Key Status if [Keynest](https://zeevou.com/integrations/keynest/) is integrated.

When the check-in type is set to Key Safe, and the access code is overridden on a booking, the system automatically updates the key safe code on that specific booking. This is expected behavior.

As a result, the key safe code shown in the automated messages will reflect the manually updated access code.

If the access code hasn’t been overridden at the booking level, the system pulls the code from the unit level instead. If the unit-level code is updated, all future bookings for that unit will inherit the new code.

Note that you can use the @accesscode variable in your messages. This ensures guests always receive the correct, up-to-date code—whether it's coming from the booking or unit level.

## Edit the Lockbox Code

To change the lockbox code in Zeevou, follow these steps:

1.  Go to the **Listing** page.
    
2.  Select the relevant **Unit**.
    
3.  Click the **Instructions** tab.
    
4.  Scroll down to the **Smart Lock** section.
    
5.  Click **Modify Settings**.
    
6.  Update the **Code** field with the new lockbox code.
    
7.  Save your changes.
    

Your updated code will now be applied to the lockbox settings for that unit.

## **Add a Photo to Check-in Details**

Improve your guest experience by adding photos to your check-in guide by uploading images to provide clearer, visual instructions for your vacation rental guests.

-   Under the **Instructions** tab, locate the **Instructions** card.
    
-   Click **Upload Check-in Guide** and select your desired photo.
    
-   From the drop-down menu, choose one of the following options:
    
    -   **Apply to this Unit**
        
    -   **All Units in This Unit Type**
        
    -   **All Units in This Listing**
        
-   Click **Save** to confirm.
    

## Send a Check-in Link

To manually send the check-in link for an existing booking:

1.  In Zeevou, click **Inbox** from the left-hand menu.
    
2.  Open the guest’s conversation.
    
    -   If no conversation exists, click the **+** icon next to **Inbox** → select **Booking-Related**, enter the guest’s name and booking number, then click **Create**.
        
3.  In the middle panel, choose **Email** under **Send Via**.
    
4.  Click into the message field. You can either type your message manually or click the **template icon** to insert the **Check-in Link** template.
    
5.  Click the purple **Send** button.