---
title: "Import Your Emails"
description: "Unify your guest communication by forwarding your emails to the Zeevou Unified Inbox. This guide provides step-by-step instructions on how to set up email forwarding from your business account to Zeevou, ensuring you never miss a message."
url: https://support.zeevou.com/en-gb/articles/416-import-your-emails
collection: "Centralise & Automate Messaging"
updated: 2026-10-16
language: en-gb
---

# Import Your Emails

Unify your guest communication by forwarding your emails to the Zeevou Unified Inbox. This guide provides step-by-step instructions on how to set up email forwarding from your business account to Zeevou, ensuring you never miss a message.

## Forward Your Emails to Zeevou

Having all your communications in one inbox helps ensure you never miss an important message. By forwarding your emails to the Zeevou Unified Inbox, you no longer need to switch between different platforms. Instead, you can manage your emails and guest conversations from a single place.

Email Forwarding is available with the **Message Automation** module. Once enabled, staff members with the appropriate permissions can generate a unique forwarding email address and manage email forwarding settings.

If **Message Automation** is not included in your subscription:

-   The **Generate Email Forwarding** option is locked for staff members.
    

![](https://staticfiles.gleap.io/gattachments/KCeXgKpsdm3vQRCSmy94ixhkHuDk3RY6CLJdlvbnOaPkQtQJADNbvtS5ueWY2BnVPVwFTMxRJQC.png)

-   Hover over the lock icon to see the **Unlock Email Forwarding** tooltip.
    
-   Click the upgrade option to open the upgrade dialogue.
    
-   Continue with the upgrade to launch the upgrade wizard with **Message Automation** pre-selected.
    
-   If you cancel the upgrade, you will be returned to the same page.
    

![](https://staticfiles.gleap.io/gattachments/zb9slmuBsOsauDI6wNvchX6M1n9RYuMOkmzEDcPYpr1ssxCSrO4lhCvDxBW3rPKiw5SnLuvY3sO.png)

After **Message Automation** is enabled:

-   Staff members can generate a unique forwarding email address from the **Generate Email Forwarding** card.
    
-   The generated forwarding email address is displayed on the card for future use.
    
-   Additional email forwarding settings become available under **Settings > Messaging**, including:
    
    -   **Inbox Integration** – Generate and manage your forwarding email address.
        
    -   **General Messages** – Configure messaging access controls and other email forwarding settings.
        

![](https://staticfiles.gleap.io/gattachments/fHmB4LAlm3hQx3xxmg6bOskOMQIWBm2xz3u4nSdy6TAg2CT2trC22EyJYelgbghk5Z7WzWU4L72.png)

**Note:** Email Forwarding is available only with the **Message Automation** module. Upgrading unlocks the feature without changing your existing settings.

### **Forward Your Emails to Zeevou Unified Inbox**

On Your Zeevou Dashboard:

1.  Log into your [Zeevou account](https://app.zeevou.com/).
    
2.  Click the **gear** icon on your Zeevou dashboard.
    
3.  Click **Settings** from the menu.
    
4.  If you manage multiple brands, choose your desired one.
    
5.  Go to the **Messaging** tab.
    
6.  Under **Inbox Integration**, click **Generate Forwarding Address** to create an email automatically ([xxx@mail.zeevou.com](mailto:xxx@mail.zeevou.com))
    
7.  Copy the generated email address.
    

In Your Business Email Account (which differs from your Zeevou account):

1.  Click the **gear** icon and then **See all settings**.
    
2.  Go to **Forwarding and POP/IMAP** tab.
    
3.  Click **Add a forwarding address**.
    
4.  Insert your email in the pop-up window.
    

### **Authorise Staff Access to Your Emails**

If you are too busy to check all the messages yourself, you can give your staff access to your email:

1.  Under the **Messaging** tab, go to **General Messages**.
    
2.  Click the pencil icon next to **Authorised Recipients**.
    
3.  Add your staff email addresses to give them access to your emails.
    

Now that every step is done, you are going to receive all emails on your Gmail account also on Zeevou Inbox.

Email syncing depends on the permission level where you generate or connect the forwarding address.

### **1\. Staff Level**

1.  Log into [app.zeevou.com](https://app.zeevou.com) and navigate to the **Staff Management** dashboard and open the **Staff** tab.
    
2.  Click the **three dots** beside the staff member you want to edit.
    
3.  Select **View** to open the staff member’s dashboard.
    
4.  Click **Manage Staff Account** and select **Generate Forwarding Email**.
    
5.  A confirmation window will pop up stating “**Email Forwarding Generated”**.
    
6.  Copy the **Generated Email Forwarding**.
    
7.  Then, navigate to your email client and set up a forwarding rule to send all your messages to this address.
    

### **2\. Team Level**

1.  Log into [app.zeevou.com](https://app.zeevou.com) and navigate to the **Staff Management** dashboard and open the **Teams** tab.
    
2.  Click the **three dots** beside the team you want to adjust and select **Edit**.
    
3.  Enable the toggle **Connect Your Team to Zeevou Unified Inbox** to allow team members to receive and reply to emails sent to the team’s email address directly from their Zeevou accounts.
    
4.  Enter the **Team Email Address** in the provided field.
    
5.  Enter the **Email Forwarding Address** in the provided field.
    
6.  Click **Save**.
    
7.  A confirmation window will pop up stating “**Email Forwarding Generated”**.
    
8.  Copy the **Generated Email Forwarding**.
    
9.  Then, navigate to your email client and set up a forwarding rule to send all your messages to this address.
    

### **3\. Brand Level**

1.  Log into [app.zeevou.com](https://app.zeevou.com) and click the Gear icon.
    
2.  Select **Settings.**
    
3.  Then, select a **Brand** from the left menu.
    
4.  Navigate to the **Messaging** tab**, Inbox Integration** card **and** click **Generate Forwarding Address**.
    
5.  Once configured, emails sent to the brand’s forwarding address will be visible to authorised staff across the brand as applicable.
    
6.  Copy the **Generated Email Forwarding**.
    
7.  Then, navigate to your email client and set up a forwarding rule to send all your messages to this address.
    

Here, the Gmail account is displayed as an example:

![](https://staticfiles.gleap.io/gattachments/GpCcltP5QgZZBmdv0a7j2gzADfjPsMhJSagn9eGdSE8eK3yHXPBwa3U1QLA4sLwO4x62X01NJMj.png)