---
title: "Remotely Monitor Cleanliness"
description: "Simplify housekeeping with the Zeevou Mobile App. This guide shows how housekeepers can view, start, and complete tasks on the go, report issues with photos, and access all necessary booking details. This feature is available to users on the Blaze plan."
url: https://support.zeevou.com/en-gb/articles/40-remotely-monitor-cleanliness
collection: "Streamline Cleaning & Maintenance"
updated: 2026-10-19
language: en-gb
---

# Remotely Monitor Cleanliness

Simplify housekeeping with the Zeevou Mobile App. This guide shows how housekeepers can view, start, and complete tasks on the go, report issues with photos, and access all necessary booking details. This feature is available to users on the Blaze plan.

Watch this tutorial video on how to use Zeevou’s Housekeeping App:

The Mobile app lets housekeepers view the lists of their tasks, start, and complete them.

They can add images, videos, issues, and notes for a property they have already cleaned up. 

When the housekeepers log into their account, they can view the list of **Today** assigned tasks. They can also click on the three dots on the top right to report a general issue and attach the image from their Mobile Gallery.

Each task card shows the **Can** **Start From**, **Must Finish by**, and **Estimated Time** to complete the task, the condition (**Late**, **Missed**, **Reopened**, or **Complete**), and the Priority level (**Low, Medium, High,** or **Critical**).

Note that **Late** is the condition which has less time related to its **Estimated Time**. **Missed** is the condition which its **Must Finish by** time is passed and **Reopened** is the condition which is not confirmed by the host for any reason and is set to the Housekeeper task list.

![](https://staticfiles.gleap.io/ghelparticle/BnHrkODl7ZnXycSqPjKKLso1rjJ8x8EOt0HP8Nk4T7A03C9N8k27GR9lKZ85uhHNSYLizWzIbku.webp)

They can also select their desired Task date from the calendar by clicking the arrow in front of **Today** to view.

![](https://staticfiles.gleap.io/ghelparticle/yUmy7rdjJvd3iWDKeUy9TSV3UKLjrErobX9tjIVXF3zyGSU0YIIj6SjVjdR1U7gYDhaMdJOuCie.png)

Note that the dates with tasks are marked with dots under their numbers.

When the housekeeper click on a task in the Zeevou mobile app, they may be asked to allow location access. Location tracking is necessary to start or complete tasks that depend on their physical presence at the property. When prompted, they can choose **Allow Once**, **Allow While Using App**, or **Don’t Allow**. For the smoothest experience, select **Allow While Using App**, so their location is automatically shared whenever you manage tasks.

![](https://staticfiles.gleap.io/ghelparticle/eqKHwOqNAH9tWOzzVW09akR4skE0SOD9EnYs5Ja1wQbgJnWboFG9xllCdD8lm8jbi3AsUcPdCoQ.png)

Housekeepers can click on their task card to view the detailed task data such as the check-in time and Early check-in time of the booking, Number **of** **Guests**, **Access Codes**, **Sleeping Arrangements Status**, **Host Note**,  and **Unit Note for Housekeeper** .

For example, if you click on K-102 in the image below, you will see the location.

![](https://staticfiles.gleap.io/ghelparticle/wnG5PBwME8CFTJUZUBY9mcIM0CsG749FBB6hcmaRm1sh41jQCtSrnDuhwhxFwOcVuJSUmVr2Lna.webp)

The task cannot be started before its Start Time. When housekeepers tap on the **Start** button to start a task, They can do the following:

1- Upload the images or videos for the requested items in the task. The system does not allow uploading a saved image or video from the Mobile Gallery. 

**Note 1:** If the host sets image upload Mandatory, the housekeeper cannot finish the task before uploading at least one image per area.

![](https://staticfiles.gleap.io/ghelparticle/YTHwJ1S1LbAUPpnrd8R8GwXDHQgoHE1MobqXEF0LQiLUvOWfdBTutRbkgKcNh2CQQn0M0sQA6z1.webp)![](https://staticfiles.gleap.io/ghelparticle/emEnXSWR5Ycr8FKTYM9w0XjpGn9rg11YLJYKJxAsigDMaIOFRn2V1IG9wRJoYBQaY4FDDzzVhev.webp)

2- **Leave a Note** or **Report an Issue** for each task by clicking on its link or on the three dots on the top right of the opened task. 

![](https://staticfiles.gleap.io/ghelparticle/LoPQS3qd8oKuv1ShSr0qXRaPwiugOwIoBKUOk96RucmpW66d0fA7bp6HJy78oofahn9cRdwHSHR.png)

![](https://staticfiles.gleap.io/ghelparticle/Z5u52srpdEtiywBODh2LxjZl03D28LYQN4Gr95qnc6uVX5I2PIsPInx3kCFLNx3qWcIECicYvGQ.webp)

3- Click the pen icon to edit and **Save** the Guest’s and Staff’s Access Codes.

![](https://staticfiles.gleap.io/ghelparticle/iQLHbeIfh4ooqizIUOrVKqK5THkkdvnJRY7M6KCto2a2om4owcebcxXwmKzpCNXUUZvI3O0bPV9.webp)![](https://staticfiles.gleap.io/ghelparticle/R5z5v2Hrtk03hHdKqTNaOrCgGtEODaaqNot3oGRMsTKvf0KsuPatzy0ALgQeXRrPUg8cQqVnpF0.webp)

Note 1: If a task is in Process, the housekeeper can not start another task. The system gives a warning message.

![](https://staticfiles.gleap.io/ghelparticle/YB6Oz4YcFXdI1eKljrUUaQkNM4eyoh7pHDEHuyUDu7sp7PyCFlbntAF97Sbtb0743DU0UZSTtFI.webp)

Note 2: If the issue priority is **Urgent**, it will be sent right away. It cannot be deleted anymore, but it can be updated. If its priority is not **Urgent**, it will be sent when you click the task **Finish**, edit and delete before finishing the task.

![](https://staticfiles.gleap.io/ghelparticle/79dg03ZlEIQNZBDKJQXh0anW4ZAdFEUAoybpL8QhZWGaSFrzwS86SebpiKrNGytLkIwmUqbvIoj.webp)

Note 3: When you click the task **Finish** button, the task card will be shown as **Completed**.

![](https://staticfiles.gleap.io/ghelparticle/3wikwvnXMCx04fVVmqFTozq968qT91UGemPrBrPQRSy9K8hRDOlwBpBx180NHaouma5I3xzB7fO.webp)

## View Housekeeping Report

If you want to see the list of the completed housekeeping tasks:

**Step 1:** [Log into](https://app.zeevou.com/) [app.zeevou.com](https://app.zeevou.com).

**Step 2:**  Click **Tasks->**[**Housekeeping List**](https://app.zeevou.com/task-list/housekeeping) **-> Upcoming Task** tab. There, you can click the arrow of **Status** and select the **Completed** from the dropdown menu to have the list of the tasks that have already been finished.

**Step 3:** If you click each task, you can see the details.

**Note:** To find attachments for a specific task, open the booking, go to **Operations**, click three dots, select **View Task** and check the **Report** section.

![](https://staticfiles.gleap.io/ghelparticle/yxjVERTDnKoSoqdJtWdkI6CHHS1L1iGzxA6hUiErcFFwFgbrg6gQw051rb9RzadUOfzhy41WJGF.webp)

## Effortless Housekeeping Assignment, Done Automatically

The system assigns cleaning tasks only when all the below conditions are met:  
\- You have created the staff by clicking gear icon and selecting Staff Management. On the **Staff dashboard**, click **Create a New Staff.**

\- The property is assigned to the staff on the **Staff dashboard** -> **Listing Access** card. If you turn on the toggle of **Check-in Tasks** or **Housekeeping Tasks**, the staff has access to **Check-in Tasks** or **Housekeeping Tasks**. If you disable this feature, any Tasks assigned to this Staff will be automatically unassigned.

On the **Staff dashboard, t**he **Automate Task Allocate** card is **Disabled** as default. It means that tasks will no longer be automatically assigned to **Staff** based on their availability. However, you can still assign **Tasks** manually in app.zeevou.com.

![](https://staticfiles.gleap.io/ghelparticle/ed483pq4EFhMKFiY6vHqliIPbpclt1ReSbig9VoNpDcKaa3fKLDnX1ok2Jv0uL64uw3Ys5VqIPg.webp)

If you turn its toggle on, it gets **Enabled** and you can automatically allocate tasks to the Housekeeper. You can also edit **Availability Time**.

![](https://staticfiles.gleap.io/ghelparticle/qSbK1yyC8o6Ocv1cR5hd3sdqqotlOSF3VrlIN7ekviR65BPmyEVlkO3eBcNhu98N4Hl0WEfaCvn.webp)

Note that the system should auto-assign all existing bookings to the team member(s). It runs the assignment process four times a day.

## How to reassign a task

To do so or change its  time manually:

**Step 1:** Go to the **Tasks** dashboard.

**Step 2:** Click the three dots of your desired Task.

**Step 3:** A window opens in which you can select **Change Priority**, **Add Note, Change Assignee, Change Time Frame** or **View Task**.  

![](https://staticfiles.gleap.io/ghelparticle/OYDQXLLn2dTUXU1oazj7frCc3BDYdSBI9zpduWAXXh8xdwedEqeyeDdZxbiJf6j6rDWjL7JmV08.webp)

## Monitor the Quality of Housekeeping

The **Task** settings page allows you to manage housekeeping quality controls. Go to **Brand Settings → Task → Housekeeping** to configure these options. When **Operations Management** module is not enabled, the **Auto-approval** and **Mandatory Housekeeping Photos** options are locked, and selecting a locked option opens an **Unlock Operations Management** prompt. Once the module is enabled, turn off **Auto-approval** to manually **Approve** or **Reopen** completed housekeeping tasks, and turn on **Mandatory Housekeeping Photos** to require housekeepers to take at least one photo of every room before submitting a cleaning task.

Note that you need to add spaces to manage the uploading of photos. To do so, navigate to **Listings dashboard→ Details tab→Rooms & Spaces card** and click **Rooms and Spaces.** You need to add at least one room or space to the unit.

![Image](https://files.gleap.io/pf/gattachments/gxgpyYlFczuxU0VMpIzu91a3OfQ7y4Y5PkBjPpiOVrAAn4nBzW6xnV2VgvWVnYVFKSdAbFDHRMy.png?v=1&k=a&s=api&e=1794139200&sig=TigVosHoU6tYlv8V3O3PlQ8HO6cz1SHKgbVexv_-ROE)

Then, go to the **Task** dashboard and click on your desired **Pending** task. On the opened page, you can click **Approve** or **Reopen** the task after viewing the images.

Note that after approval, the status gets **Completed** and you will not be able to make any changes.

## **Keep Housekeeper Assignments Accurate and in Sync**

To edit a housekeeper’s listing access:

1.  Click the **gear icon** and select **Staff Management**.
    
2.  On the **Staff Dashboard**, click the **three dots** next to the relevant housekeeper.
    
3.  Select **View**.
    
4.  On the **Listing Access** card, click the **pencil icon**.
    
5.  Update the listings as needed in the drawer that opens.
    
6.  Click **Save**.
    

> **Note:** Changes to listing access for a Team or Staff member are applied within approximately **one hour**.

![](https://staticfiles.gleap.io/ghelparticle/8s3h45EH574Sm7r8eCRpLBa78BqzJght5XM2lLtYgbZKQfFSnQuML1zdvMbmxxHsZOIOAzH5cIG.png)

## Assign Housekeepers to the Properties

You can assign different housekeepers to different properties. Please ask them to [install](https://support.zeevou.com/en-gb/articles/40-housekeeping-mobile-app.md) the application on their mobile phones so that they can get the notifications. They can see the bookings on [app.zeevou.com](https://app.zeevou.com) too.

**Step 1:**  
Click the **Settings (gear) icon** and select **Staff Management**.  
On the **Staff Dashboard**, click **Create a New Staff** to set up the housekeeper’s profile.

> **Important:** Make sure to enable **Automate Task Allocation** and set the housekeeper’s availability.  
> If this is not enabled, the system will assume the housekeeper is unavailable and no tasks will be assigned automatically.

![](https://staticfiles.gleap.io/ghelparticle/8MVBckmsf2eSlLzPMRiLVeQKz9h9Bc4YFrstRmcIv9wVhaziH8YqDXu8vylxLTk6y5qJPZO1cjf.webp)

In the view mode of **Housekeeper’s Profile**, on the **Listing Access card**, turn on the toggle of **Role Access**. A drawer opens in which you can select the property.

![](https://staticfiles.gleap.io/ghelparticle/Gfh1fvjShJdEayxC5VDuP7D1oX5Ut4ztTpLfFLirpr8iiLPXNpwAuX5xgdfgIXJy2XyNDl96qVy.webp)

### Step 2: Assign the Housekeeper to a Property

To assign a housekeeper to a listing:

1.  Go to your **Listing**.
    
2.  Open the **Operations** tab.
    
3.  On the **Staff** card, click **Add Staff**.
    
4.  In the drawer that opens, select the staff member from the dropdown menu or click **\+ New Staff** to create one.
    
5.  Click **Add** to confirm.
    

### Important Notes

-   **Automatic Task Assignment:**  
    The system begins assigning housekeeping tasks automatically **30 days or less before the task start date**.
    
-   **Cleaner App Access:**  
    Once tasks are assigned, cleaners can view them directly in their app.
    
-   **Task Timing Logic:**
    
    -   **Can Start From** is based on the last check-out time (or the default check-out time for that day).
        
    -   **Must Finish By** is calculated as the next check-in time minus the **Average Housekeeping Time** set in the Unit Type.
        

![](https://staticfiles.gleap.io/ghelparticle/BaVlPbpTKYPADTxWXXv1PnNFaaoqfjqZNHswsij1qzkbsnEXFWsIOJK3HKFSm0LDE6UyojryAOL.webp)

##### How to Add a Housekeeping Team

Housekeeping tasks are distributed **equally among team members** based on their availability.

#### Step 1: Create the Team

1.  Go to the **Staff Dashboard**.
    
2.  Click **More** and select **Create a Team**.
    
3.  Enter a team name, e.g., **Housekeeping Team**.
    

#### Step 2: Add Team Members

1.  Click **Add Members**.
    
2.  In the drawer that opens, select existing staff from the dropdown or click **\+ New Staff** to create a member.
    

#### Step 3: Assign Listings to the Team

1.  Click the **three dots** next to the team and select **Edit**.
    
2.  In the drawer, choose the desired listing(s) from the dropdown menu and save.
    

> **Alternative Method:** You can also go to **Listings → Operations tab → Staff card**, click **Add Staff**, and select your **Housekeeping Team** to assign the team to a listing.

##### **Important Notes:**

##### **1\. Enable Auto-Approval for Housekeeper Tasks**

To do so, navigate to **Organisation Settings** and open the **Tasks** tab. Under the **Auto-Approval** card, enable this option to automatically approve tasks submitted by housekeepers.

2.**Enable Mandatory Housekeeping Photos**

To do so, navigate to **Organisation Settings** and open the **Tasks** tab. Under the relevant card, enable **Mandatory Housekeeping Photos** to require housekeepers to upload photos of every room before submitting a task. This ensures all areas are properly checked and documented prior to completion.