---
title: "Connect to Trip.com (Ctrip)"
description: "Connect your Zeevou account to Trip.com with this comprehensive guide. We explain how to map your properties and manage rates to ensure a seamless channel integration. This article would help you if your plan is: Glow / Blaze."
url: https://support.zeevou.com/en-gb/articles/389-connect-to-tripcom-ctrip
collection: "4.4 Connect to OTA Channels"
updated: 2026-10-07
language: en-gb
---

# Connect to Trip.com (Ctrip)

Connect your Zeevou account to Trip.com with this comprehensive guide. We explain how to map your properties and manage rates to ensure a seamless channel integration. This article would help you if your plan is: Glow / Blaze.

Note that before starting any step, if you log in to [**app.zeevou.com**](https://app.zeevou.com) and see the figure below on your Listings Dashboard page, please follow **Connection Type A Instructions**. Otherwise, go ahead with **Connection Type B Instructions.**

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdWizokD6OU2ixatLOGFA4mKPVd6dRhOKBcZDcctHmuJsUujpuLE3Jt89WVRZzpPs59RD8hNrTuxe5smoL1ELrdQllsL3A4hE2x9gC4loKoillbakdXUQe7SwrC0GMfCkbb6aA6EQ?key=Mvb0eYje027ZhyT6V0Uit69Z)

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## **Connection Type A Instructions**

Note that only listings that are newly created and pushed from Zeevou can be mapped. Existing listings cannot be mapped to this channel.

**Get Connected to** [**Trip.com**](https://Trip.com) **– Create a New Listing on Trip.com**

1.  Log in to your account at [**app.zeevou.com**](https://app.zeevou.com).
    
2.  Go to **Listings** and click **Manage Channels** at the top right.
    
3.  Select **Trip.com** and click **Connect**.
    

Follow these three steps to complete the connection:

**Step 1: How It Works**  
Tick the **Attestation** box, then click **Save & Next**.

**Step 2: Default Channel Markup**  
You can adjust the markup percentage for the base rate or add an additional fee. When done, click **Save & Next**.

**Step 3: Further Instructions**  
If you already have a Trip.com account, select **Yes**, then click **Connect**.

Next, click **Synchronize Your First Property**.  
You will be asked for a **Trip.com Code Context**.  
For Trip.com, the **Code Context** is required. For properties connected through **Rentals United**, always use the code **1339**.

Select **Add New**, enter the code **1339**, and click **Next**.  
Choose the desired listing for mapping from the list, then click **Continue** twice.

**_Notes:_**  
If you see an alert icon next to your listing, contact **Zeevou Support** for assistance.

When your properties reach the _Ready to Publish_ state, click **Publish Properties**.

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## **Connection Type B Instructions**

### **Process to Connect with Trip.com V2**

**A new customer**

You need a Trip.com V2 account in order to connect to it. To create one, go to Trip.com V2 and set up your property with them before proceeding.

**An existing customer on the channel**

In order to activate the connection, you can contact your account manager at Trip.com V2 and request that they enable the connection with the STAAH or Zeevou channel manager.

### **Channel Connection Setup**

1.  Log in to [app.zeevou.com](https://app.zeevou.com) and go to the Listings Dashboard.
    
2.  Open your desired listing and click **Manage Channels** in the top-right corner.
    
3.  Select the Trip.com V2 logo from the pool list.
    

![](https://staticfiles.gleap.io/gattachments/6ZiZR0Fe2FF67Kv43JbGVhofQTXc5KSsvWerGlc0VfGzyRXVMnqI3prQbYTPcxbD2Iz2ZdVWu2L.png)

4.  On the new page, fill in the following fields:
    

-   **Channel Hotel ID**: Paste the Trip.com Hotel ID you copied earlier.
    
-   **Connection Name**: Use this to give your connection a name, making it easier to search for the connected channel account.
    
-   **Default Multiplier**: Use this to set the rate multiplication factor applicable to all room types.
    
-   **Default Surcharge**: Use this to apply a surcharge to all room types.
    
-   **Rate Pricing:** Select the rate pricing model set up on [Trip.com](https://Trip.com) V2.
    
-   **Currency**: The property currency should be the same as the one set up in [Trip.com](https://Trip.com) V2.
    

5.  Once the details have been updated, click the **Save** button, which will redirect you to the mapping screen.
    

![](https://staticfiles.gleap.io/gattachments/FqegDthqdMxzkJVIypg5D4QBWHGaOnIS02fKSBKB5fd42XuivgVZFzpYM8LWzlYfJzgJT2lNvsF.png)

6.  On the mapping screen, you can see the list of Trip.com V2 room types and rate plans, along with the channel manager room types and rate plans.
    

![](https://staticfiles.gleap.io/gattachments/62GRdRL2ZusNgxgPCQulDBAwUrsLcwohCNaLX44VsyHcZoAF81qZmH33l95uSJFiUMF6pvV7GPJ.png)

1.  [Trip.com](https://Trip.com) Room–Rate Details: Select the room type and rate plan to map.
    
2.  Zeevou Room Name: Select the room type to be mapped.
    
3.  Zeevou Rate Name: Select the rate plan to map.
    
4.  Actions: Click **Map**, and you will be asked to set up the mapping configuration for a specific rate plan.
    

![](https://staticfiles.gleap.io/gattachments/3fs90F2paKahY4Im5NtgtzPDk8MSivddrCP0agT3Ay8SE2uAffrg6EeXOHCi69kR1pl6P6xHFiI.png)

7.  **Save:** Click **Save** to complete the rate plan mapping.
    
8.  Once the mapping is complete, you need to activate the connection. Return to the channel connection details module, change the channel status to **ACTIVE**, and save. This action will automatically trigger a full update to the channel.
    

![](https://staticfiles.gleap.io/gattachments/mxcuwE0Zvsp7bTvNWAVLcKygybKSw9Ze5DIPfIxhXeGsBBQEHeZm8cbyIOGPmq8COkp2c1gDMkd.png)![](https://staticfiles.gleap.io/gattachments/M2MCwIcuAFPFHrMgNpJWidTIJ1wGJ2pxGflFRTk8wi2dxdbCFDZ99PLD5q90sXMmnVzYfnI6Woe.png)

9\. Click **INACTIVE** to activate the channel. Alternatively, go to **Channel Mapping** > click **Trip.com V2**.

![](https://staticfiles.gleap.io/gattachments/ISxSHbrarvlMFlFUwkYCLFHV1XBJPBDQunUb2tdKepBvHcMhgKZa65a7MhhoAJfMwWSwmskmFWM.png)

10\. Click **Inactive** > change the status to **Active** > **Save**.

![](https://staticfiles.gleap.io/gattachments/QScjgWRLlD1kfD8TLU4mPiXaJG8bHK0kY7ZBkdU9Nccb0CRVCbJpiYjh2cbNpE7EUVJLvR5RNDL.png)

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## **Add/Map a New Room Type**

1.  **Existing Trip.com V2 listing:** If the room is already mapped to Trip.com V2, you can see the mapping details. To map the room to an existing Trip.com V2 property ID already set up in the channel manager, select the Trip.com V2 property ID. It is possible to have multiple property IDs.
    
2.  **New Trip.com V2 listing:** If the room is not linked to Trip.com V2, mapping details will not be displayed. If you want to connect multiple Trip.com V2 channel IDs under one property, click **Link to New Location ID** and proceed as usual. Alternatively, under the channel connection module, click **Trip.com V2**, click **Add Channel Password**, add the new Trip.com V2 ID details, and proceed with the mapping.
    

![](https://staticfiles.gleap.io/gattachments/DfqVrC2v8TvQggstEys95qttEE0osklXyNm1Qm1hTq1KMBPAu9hNiYnMPCtsNJz3Voxr4DgUmfZ.png)

**_NOTE:_** Future bookings for Trip.com are not imported automatically. Please create them manually in Zeevou or use the Booking Import Instructions.

Want to learn how to connect Silverdoor to Zeevou? Read the guide [**here →**](https://support.zeevou.com/en-gb/articles/388-connect-to-silverdoor.md)

Need to disconnect your property from a connected channel? Read the guide [**here →**](https://support.zeevou.com/en-gb/articles/217-disconnect-from-channels.md)