--- title: "Connect to Silverdoor" description: "Learn how to connect and map your properties in Zeevou to Silverdoor Apartment. This step-by-step guide covers channel management, room mapping, and activating your connection." url: https://support.zeevou.com/en-gb/articles/388-connect-to-silverdoor collection: "4.4 Connect to OTA Channels" updated: 2026-11-04 language: en-gb --- # Connect to Silverdoor Learn how to connect and map your properties in Zeevou to Silverdoor Apartment. This step-by-step guide covers channel management, room mapping, and activating your connection. ## **Connection Type A Instructions** This guide outlines the steps to successfully map Silverdoorapartments in Zeevou, enabling seamless integration between the property management system and the booking platform. By following these steps, you can ensure accurate property, room, and rate mapping while also managing tax settings and room availability. **Step 1: Access the Property in Zeevou** - Log into your [Zeevou account](https://app.zeevou.com). - Navigate to **Listings** on the main menu. - Select your desired listing. - Click **Manage Channels** in the top right. **Step 2: Select Silverdoorapartments** - Click **Select Channel** and choose Silverdoorapartments. - Click the **+** button. **Step 3: Fill Out the Silverdoorapartments Connection Details** - **Channel Hotel ID**: Silverdoor property ID/hotel ID. - **XML Username & Password**: Provided by the OTA. - **Select Rooms**: Choose the room type(s) to map. - **Rate:** The net rate provided is for indication purposes only and refers to the rate without any commission. If the rates are submitted, they will reflect the net (sell) rate. The gross rate, which includes commission, is also for indication purposes only and will apply if the rates are submitted as gross. - **Status**: Keep it as **Inactive** until mapping is complete. - **Markdown Tax Percentage**: Add the tax value if necessary. - **Save** the changes. **Step 4: Map Rooms and Rates** - On the **Channel Mapping** page, click **Map** next to **Silverdoorapartments**. - Go to the **Room Mapping** page and click **Map**. - The room name will be highlighted once selected. **Step 5: Fill Out the Room Mapping Details** - **OTA Listing ID/Rate ID**: Auto-populated from **Silverdoorapartments**. - **Disable Functions**: Disable availability or rate updates if needed. - **PMS Rate Plan**: Choose an applicable rate plan. - **Applicable Number of Guests**: Select the correct number for room-based pricing. - **Fixed Min Stay**: Set it if required. - **Save** the changes. **Step 6: Activate the Connection** - After mapping is completed, click the **Key** symbol in the top right corner. - In the pop-up, click the arrow next to **Remove**. - Change the status from **Inactive** to **Active**. - Click **Save**. * * * ## **Connection Type B Instructions** ### **Process to Connect with Silverdoor Apartment** **A New Customer** For new customers, we must first register on Silverdoor Apartment. In order to connect or register with Silverdoor Apartment, the property is required to fill out the form on the Silverdoor Apartment website. Silverdoor Apartment Property Registration Link: [https://www.silverdoor.com/register/?partner](https://www.silverdoor.com/register/?partner) **An Existing Customer on the Channel** In order to activate the connection, you can contact your account manager at Silverdoor Apartment and request that the connection with the STAAH channel manager be enabled. * * * ## **Channel Connection Setup** 1. Log into [app.zeevou.com](https://app.zeevou.com) and go to the Listings Dashboard. 2. Open your desired listing and click **Manage Channels** in the top right corner. 3. Select the Silverdoor Apartment logo from the pool list. 4. Fill out the fields that pop up, as displayed below: - **XML Username:** Provided by the OTA. - **XML Password:** Provided by the OTA. - **Channel Hotel ID:** Silverdoor property ID/hotel ID. - **Connection Name:** Use this to name your connection, making it easier to search for the connected channel account. - **Surcharge Multiplier:** Use this to increase or decrease the rate by a percentage. - **Default Multiplier:** Use this to set the rate multiplication factor applicable to all room types. - **Default Surcharge:** Use this to apply a surcharge to all room types. - **Markdown Tax Percentage:** Silverdoor Apartment allocates bookings with the total amount inclusive of all taxes. The channel does not pass along any tax value charged for bookings in XML. To calculate tax and pass along the values, enter the percentage of tax applied by Silverdoor Apartment. 5. Once the details have been updated, click the **Save** button to be redirected to the mapping screen. 6. On the mapping screen, you can see the list of Silverdoor Apartment room types/rate plans along with the Zeevou room types/rate plans. - **Silverdoor Apartment Room Type and Rate Plan Details** – Select the corresponding room type and rate plan to map. - **Zeevou Room Type** – Select the corresponding room type(s) to be mapped. - **Zeevou Rate Plan** – Select the corresponding rate plan(s) to map. 7. **MAP** – Click **MAP**, and it will ask you to set up the mapping configuration for a specific rate plan: - **Applicable Number of Guests:** Select the applicable number of guests. The rate will be based on what is received from Zeevou for the applicable number of guests. - **Rate Multiplier (X) / Surcharge (+/-):** Use this to increase or decrease the rate by a percentage and/or fixed value. You can use either option or both simultaneously, depending on your requirements. **_Example:_** To increase the rate by 10%, enter 1.1 in the first multiplier box, or enter 0.90 to decrease the rate by 10%. Similarly, to increase the rate by a fixed value of 5, enter 5 in the surcharge box, or enter -5 to decrease the rate by 5. - **Disable Functions:** If required, you can disable availability and/or rate updates. This is generally used for non-manageable mapping. - **Disable Availability:** When availability is disabled, no inventory or rates will be managed via the channel manager, and no updates will be pushed to the OTA. - **Disable Rates:** When rates are disabled, only inventory will be managed via the channel manager, and only inventory will be pushed to the OTA. - **Fixed Min Stay:** Use this to set the fixed minimum-stay rule for the particular rate plan. This will override the minimum-stay value pushed through the ARR request. 8\. **Save** – Click **Save** to complete the rate plan mapping. **_Note:_** You should repeat steps 6–8 based on the number of active room names/rate names in Zeevou. 9\. Once the mapping is complete, you need to activate the connection. Return to the channel connection details module, change the channel status to **Active**, and save. This action will automatically trigger a full update to the channel. 10\. Click **Inactive** to activate the channel. Alternatively, go to **Channel Mapping** and click **Silverdoor Apartment**. 11\. Click **Inactive**, change the status to **Active**, and click **Save**. Want to learn how to connect TripAdvisor to Zeevou? Read the guide [**here →**](https://support.zeevou.com/en-gb/articles/588-connect-to-tripadvisor.md) Need to disconnect your property from a connected channel? Read the guide [**here →**](https://support.zeevou.com/en-gb/articles/217-disconnect-from-channels.md)