If you have a question or experience a technical issue, there are several ways to get support depending on your plan type:
Spark Users (Free Plan)
However, video meetings are not available on the Spark plan. You’re welcome to learn more about potential upgrades or features, such as Modular Pricing, by booking an introductory session here:
Schedule Meeting – Spark Plan
Glow, Blaze, and Dazzle Users (Paying Plans)
Glow users who are attending their first onboarding meeting, schedule it here:
First Onboarding Meeting
Note that there is only one session, which can be extended to two or three sessions until everything is set up and ready to start.
For further help, you can request a follow-up video session by contacting your Partner Success Manager.
Once you’ve completed at least one onboarding session, you can also track your progress via your PSM’s email or submit a ticket for follow-up.
Blaze, and Dazzle Users should contact their own Partner Success Manager.
All Users
You can contact our Partner Success Manager (PSM) team directly by emailing [email protected].
Alternatively, click on the message button at the bottom right of your screen to chat with our support team or to select Join Q&A Session which are available Everyday at 10:00 AM or 2:30 PM (UK Time)
Please note: Phone support is not available. We offer assistance exclusively via chat or email.
