Set Up Opayo by Elavon (Formerly Sage Pay)

What is Opayo?

Opayo (formerly called Sagepay) is a payment gateway that connects Zeevou to your existing merchant account. It works as a bridge:

Your merchant account (Elavon, WorldPay, or FirstData)
↓
Opayo gateway (handles the technical connection)
↓
Zeevou (your booking system)
↓
Your guests (make payments)

You need both an Opayo account AND a merchant account with Elavon, WorldPay, or FirstData.

What You'll Need

• 30-45 minutes

• An Opayo account (sign up if you don't have one)

• An active merchant account with:

  • Elavon, OR

  • WorldPay, OR

  • FirstData

• Your merchant account number(s)

Available on: Spark, Glow, and Blaze plans (Elavon/FirstData: Glow and Blaze only)

Step 1: Sign Up with Opayo

If you don't have an Opayo account yet:

1. Go to Opayo.co.uk and sign up

2. During signup, provide your merchant account numbers from Elavon, WorldPay, or FirstData

3. Opayo will email you confirmation and setup instructions

Step 2: Configure Your Opayo Account

Contact Opayo support and request they activate these features:

1. Set account to LIVE immediately - Tell them: "I don't need a test environment. I'm a Zeevou customer and testing has already been completed."

   • If support refuses, email [email protected] and mention you're a Zeevou customer - he'll fast-track it

2. Activate tokens - Required for security deposits and pre-authorizations

   • Without this, you'll get error: "Failed transaction type not supported"

3. Activate "Defer" option - Required for pre-authorizing payments

4. Activate "Release" option - Required for refunding payments

This usually takes 1-2 business days to complete.

Step 3: Set Up 3D Secure

3D Secure adds extra security to card payments (where guests verify with their bank):

1. Log into your Opayo account

2. Go to Settings → 3D Secure

3. Follow these steps to create a 3D Secure rule

4. Enable the rule for all transactions

5. Save

Note: The 3D Secure option might not appear for 2-3 days after account creation. If you don't see it yet, wait a few days and check again.

Step 4: Get Your API Credentials

Opayo should have emailed your Integration Key and Password. If you can't find the email:

1. Log into MySagePay (use the LIVE environment, not Test)

2. Log in as Administrator

3. Go to the Administrator tab

4. Find the Password details section

5. Look for "Create API credentials"

6. Check the box: "I understand that this will create new credentials and may break any existing Sage Pay API implementations"

7. Click Create API credentials

You'll see four items appear - save all of them:

• Environment: LIVE (confirms you're in the live environment)

• Vendor Name: Your account vendor name

• Integration Key: Your username for the API

• Integration Password: Your password for the API

Keep these credentials safe - you'll need them in the next step.

Step 5: Connect Opayo to Zeevou

1. In Zeevou, go to Integrations → Payments

   

2. Click on Opayo

   

3. Click Connect to Sagepay (Opayo by Elavon)

4. A drawer opens - fill in all four fields:

   

   • Integration Key (from Step 5)

   • Integration Password (from Step 5)

   • Sagepay Vendor Name (from Step 5)

   • URL: Enter exactly: https://pi-live.sagepay.com/api/v1

5. Click Connect

Zeevou confirms the connection is successful.

Step 7: Enable Opayo for Card Payments

Now that Opayo is connected, tell Zeevou to use it for processing payments:

1. Click gear icon (top right) → Settings → Finance

2. Find the Payment Methods card

3. Turn on the Card toggle

   

4. From the dropdown, select Opayo (the gateway you just connected)

5. Click Save

Step 8: Enable Opayo for Security Deposits (Optional)

If you want to collect refundable security deposits from guests:

1. In Settings → Finance, find Security Deposit Collection Methods card

2. Turn on the Card toggle

3. From the dropdown, select Opayo

4. Click Save

Optional: Enable Transaction Viewing in Opayo

Your default Opayo admin login cannot see transaction details. To view fraud warnings and full payment information:

1. Log into your Opayo account

2. Go to Settings → Users

3. Click Create User

4. Enter a different email address

5. Grant this user "View Transactions" permission

6. Save

Now you can log in with this new user to see full transaction details and fraud alerts in Opayo.

Test Your Setup

1. Visit your booking website

2. Make a test booking with Opayo's test card:

   • Card number: 4929 0000 0000 6

   • Expiry: Any future date

   • CVV: Any 3 digits

3. Complete the test booking

4. Check your Opayo dashboard - the test transaction should appear

5. Check your merchant account portal (Elavon/WorldPay/FirstData) - the settlement should be scheduled

You're Ready!

Guests can now book and pay on your website. Payments flow through:

1. Guest pays → Card details sent to Opayo

2. Opayo processes → Forwards to your merchant account (Elavon/WorldPay/FirstData)

3. Merchant account settles → Funds transfer to your bank (usually 2-3 business days)

View your payments:

• Opayo Dashboard - See all transactions and gateway activity

• Merchant Portal (Elavon/WorldPay/FirstData) - See settlements and payouts to your bank