Zeevou automates your entire online check-in journey — from booking confirmation to security deposit handling — ensuring a smooth guest experience and reducing manual follow-up.
After a booking is confirmed, the guest receives an Online Check-in email requesting them to:
Confirm their personal details
Provide their arrival time
Complete any outstanding payment
Enter card details for security deposit pre-authorisation (if not already done)
Sign your Terms & Conditions
Upload/provide ID details
If the Signable integration is activated, the T&Cs signature request is sent automatically via Signable.
Once all required steps are completed, the guest receives a confirmation email acknowledging their completed online check-in for their stay.
One day prior to arrival, the guest automatically receives a reminder email that:
Shares the property address and/or directions
Displays their submitted arrival time (with the option to amend it)
Provides a secure link to enter card details if the security deposit has not yet been successfully pre-authorised
Check-in instructions are sent automatically only if all required online check-in steps are completed.
Timing condition:
Instructions are sent if the guest confirms (via the reminder email) that they are on time, and it is within one hour of their indicated arrival time.
To send check-in instructions manually:
Open the relevant Booking in the app.
Click the Message icon to open the Unified Inbox.
Select Type Your Message.
Click Insert Template.
Choose the desired template and Send.
Note: Ensure your check-in template is created in advance so it appears in the dropdown menu.
If you capture a security deposit in Zeevou, the guest automatically receives an email notification confirming:
The amount charged
The reason for the charge (as logged during capture)
This keeps communication transparent and fully documented.
