In Zeevou, managing property Issues is streamlined for efficient resolution and task management. Users can easily create and convert them into tasks, dismissed, or resolved through simple actions.
How to Create an Issue
Log into your Zeevou account.
Navigate to Tasks on the main menu.
Click on Issues.
Click on Create an Issue at the top right corner.
A drawer will open. Fill in the following:
Listing: Choose the property.
Type: Select the issue type (e.g., maintenance, guest complaint).
Priority: Set the urgency level (e.g., high, medium, low).
Description: Describe the problem.
Add Attachments: Add any photos or documents.
Note: You need to either write a Description or add Attachments. Ideally, you should do both.
Click on Save.
View and Manage Issues
The created issue will appear under the All Issues tab with a PENDING status.
You can manage it by clicking the three dots next to the issue and choosing:
View: See details.
Convert to Task: Turn the issue into a task for team members.
Dismiss: Close the issue without resolving it.
Resolve: Mark the issue as fixed.
Filter and Sort Issues
Use filters to view specific issues, such as:
Created At: When the issue was reported.
Priority: Urgent, important, moderate, or low.
Property: View issues from a particular property.
Updated At: See the most recently updated issues.
Show Processed Issues: View resolved or dismissed issues.
This guide helps you easily create, manage, and track property issues in Zeevou.