Learn how to raise a hand, select the right-hand type & urgency level and get help quickly!
When you click on the Hand icon, a window will open in which you can view My Hands in two groups: All and Clarification Required. You can click on Load More to view more hands.
Note 1: If you click on the Search icon, a window will open which tells you How to raise a Hand.
Note 2: When you click on the Plus icon, a window will open in which you can put a Subject and Description (Optional), select the Hand Type, and Urgency Level from the drop-down, and Add Attachments (if there are any). Send Diagnostics is ticked by default, so a screenshot of your browser issue will be attached there (You can untick Send Diagnostics). Finally, click on Save.
