6.2 Create Staff Profiles

Log into app.zeevou.com, click on the gear icon and select Staff Management.

Then, you will be directed to the Staff Management Dashboard including three tabs of Staff, Teams and Leaves. You can click on + New Staff or More arrow to Create Leave or a Team.

1. Staff List

You can view the Staff list displaying Name, Contact Info, Role, and Status. For each staff row, you can click on the three dots to View, Delete and Deactivate/Activate Account. For example,

If you click on View, that staff page will open in which you can view and edit the information inline. There are four cards: Staff Info, Listing Access, Automate Task Allocate, and  Localisation Settings. 

On the Staff Info card, you can view and edit the information shown on the table of Staff and click on Add Additional Info to add more information.

On the Listing Access card, you can view and edit the Listings information. Note that you can select one role for each staff member. So, if you turn on the toggle of Role Access, Housekeeping Tasks or Maintenance Tasks, the staff member will gain access to those specific areas. If you disable this feature, any tasks assigned to this Staff will be automatically unassigned.

The Automate Task Allocate card is Disabled as default. It means that tasks will no longer be automatically assigned to Staff based on their availability. However, you can still assign Tasks manually in app.zeevou.com.

If you turn its toggle on, it gets Enabled and you can automatically allocate tasks to the Housekeeper. You can also edit Availability Time.

On the Localisation Settings card, you can view and edit the account staff information as you desire for each staff member.

On the Author Information card, you can configure all the details below for the blog’s author. These will be displayed at the bottom of each blog post in the author section.

Note that on the top right of each staff page, you can click on Manage Staff Account arrow and select Add to Team, Reset Password, Generate Email Forwarding, Deactivate Account or Delete.     

2. Create a New Staff

If you click on Create a New Staff on the top right of the Staff Landing Page, a drawer opens in which you can insert the new staff information and select only one role from the drop-down menu. Finally, click on Create.

    3. Search & Filter Bars

You can search the staff by Name or Contact Info. Role and Status are two set Filters for search. You can click on their downward arrows to select your desired Role or Status from the drop-down menu.

You can also click on the Filter sign; a drawer opens in which you can click on their downward arrows to select your desired Role or Status from the drop-down menu.

Staff Roles Available

Zeevou implements a sophisticated role-based access control (RBAC) system with 22 distinct roles organized into four main categories:

1. Host Roles (3 roles) - Property managers with varying subscription tiers

2. Office Staff (2 roles) - Administrative staff with organization-wide access

3. Owner Roles (7 roles) - Property investors with view-only access

4. Operational Staff (5 roles) - Frontline workers with task-specific access

1. HOST ROLES

Host roles are the primary subscription tiers for property managers running their operations.

Host Blaze - Premium Tier

Access Level: 91.7% (66/72 features)

Profile: Full-featured property management with complete operational control.

Complete Access To:

• Inbox and guest communication (Saved Responses, Templates, Trigger Rules)

• Full calendar management (bookings, R&A, blocked dates)

• All tasks (Housekeeping, Maintenance, Issues)

• Complete listings management (properties, units, areas)

• All pricing tools (Rates, Promotions, Rate Rules, Dynamic Pricing)

• Staff and task management

• Channel management and marketing

• Full financial suite (Payments, Refunds, Taxes, Expenses, Invoices)

• Owner management (contracts, MPRs, deals, payment terms)

• Complete performance analytics (Sales, Occupancy, MPRs, Marketing)

• Supplier management

• All configurations and integrations

Restrictions:

• Add-on Type (single restricted feature)

Use Case: Power users managing 10-200+ properties with complex operations requiring full system access.

Host Glow - Mid Tier

Access Level: 68.1% (49/72 features)

Profile: Core property management without advanced operational tools.

Key Differences from Blaze:

• Guest communication (inbox, templates, messaging)

• Booking management and rates

• Basic financial access (Payments, Tax, Refunds, Invoices)

• NO Housekeeping, Maintenance, or Task Management

• NO Staff management

• NO Advanced pricing (Dynamic Pricing, Rate Rules)

• NO Financial accounting (Expenses, Payment Terms, Owner Deals)

• NO Performance analytics (Sales, Occupancy, MPRs)

• NO Supplier management

• NO Owner MPRs

Use Case: Smaller operators (5-20 units) managing their own properties without dedicated staff or complex financial tracking.

Host Spark - Entry Tier

Access Level: 54.2% (39/72 features)

Profile: Basic property management with significant operational limitations.

Key Differences from Glow:

• NO Inbox access or guest communication

• NO Booking Request management

• NO Channel management

• NO Owner/contract management

• NO Financial transactions (Payments, Taxes, Channel Deals)

• NO Customer review management

• Can view bookings and rates

• Can manage property listings and settings

• Can create promotions

• Can process refunds and view invoices

Use Case: Very small operators (1-5 units) or those in managed arrangements where operations are handled by others.

Host Roles Comparison

Feature Category

Blaze

Glow

Spark

2. OFFICE STAFF ROLES

Office staff have organization-wide access and cannot have their permissions restricted to specific properties.

Office Staff Finance Blaze

Access Level: 88.9% (64/72 features)

Profile: Administrative role with full financial control and org-wide access.

Key Characteristics:

• Automatic organization-wide access to ALL listings

• Full pricing controls (cannot be modified)

• Complete financial suite (all payment functions, taxes, expenses)

• All operational features (tasks, cleaning, maintenance)

• Owner management and contracts

• Performance analytics

• NO Add-on Type management

• NO Marketing tools

• NO Brand management

Use Case: Finance managers, operations directors, or virtual assistants who need full access to manage day-to-day operations and financials across the entire portfolio.

Office Staff (No Finance) Blaze

Access Level: 69.4% (50/72 features)

Profile: Administrative role without financial transaction authority.

Key Restrictions vs Finance Office Staff:

• NO Financial transactions in bookings (requires approval)

• NO Owner profile editing

• NO Deal templates or owner deals

• NO Performance analytics (Sales, Occupancy, Profit)

• NO Payments, Taxes, Channel Deals, Payment Terms

• NO Expenses (can only view invoices and process refunds)

• NO Staff management

• All operational features (tasks, cleaning, maintenance)

• Full guest communication

• Booking and calendar management

• Pricing and rate management

Use Case: Junior administrators, operations coordinators, or customer service staff who manage bookings and operations but shouldn't handle financial transactions or owner relationships.

3. OPERATIONAL STAFF ROLES

Frontline workers with narrowly-scoped access for specific job functions.

Housekeeper Blaze

Access Level: 15.3% (11/72 features)

Narrow Task-Focused Access:

• View housekeeping and maintenance tasks

• View issues

• View property details (house rules, check-in/out, location, rooms)

• View cleaning tasks and task lists

• Cannot see guest names or booking calendar

• No financial access

• No communication tools

Use Case: Housekeepers who need to see their task assignments and property details but shouldn't access guest information or financial data.

For more details on the difference between these two roles, see below.

Housekeeping Manager

Access Level: 15.3% (11/72 features)

Same access as Housekeeper Blaze:

• View and manage cleaning/maintenance tasks

• View R&A calendar (availability, not guest names)

• View property information

• No guest information

• No financial access

Use Case: Supervisors managing housekeeping teams without needing guest or financial access.

Check-In Staff

Access Level: 12.5% (9/72 features)

Guest-Facing Role:

• View guest names (Individuals & Companies)

• View booking calendar with names

• View issues

• View property details (house rules, check-in/out, location)

• No task management

• No financial access

• No booking creation/editing

Use Case: Front desk staff or check-in coordinators who greet guests and need to know who's arriving but shouldn't edit bookings or access finances.

Receptionist

Access Level: 29.2% (21/72 features)

Expanded Front Desk Role:

• Full inbox access and guest communication

• View guest names and booking calendar

• View booking list and booking requests

• View all tasks (housekeeping, maintenance, issues)

• Create blocked dates

• View and edit cleaning/maintenance

• Marketing and instructions access

• Cannot create or edit bookings

• No pricing/rate management

• No financial transactions

• No listing management

Use Case: Receptionists who communicate with guests and coordinate operations but don't handle bookings or finances.

Sales Agent

Access Level: 1.4% (1/72 features)

Extremely Limited Access:

• View R&A (Rates & Availability) Calendar ONLY

• Everything else restricted

Use Case: External sales agents or referral partners who need to check availability to book guests but have no access to operational details, guest data, or financials.

How do Financial and No Finance Office Staff differ?

Access Level: While a Financial Office Staff has access to all the accounting and MPRs, a No Finance Office Staff does not have access to the accounting and MPRs.

There are other areas to which a No Finance Office Staff has no access, such as:

• Invoices in a Booking

• Refund in a Booking 

• Finalisation in Booking Status 

Although No Finance Office Staff can set checked out in a Booking Status, they cannot finalise that Booking.

• Manual Payment Button

• Payments

No Finance Office Staff can only log a payment in a Booking whose status becomes Pending . To do so, go to Finance tab and click on More. Then, select Log Payment. on the open drawer, you can enter the Amount and select the Payment Type. Finally, click on Log.

No Finance Office Staff can only View, Edit, or Void the payments which are on Pending by clicking on the three dots on the right.

By clicking on the Edit button, the Update Log Payment window will pop up, and you can make changes. Finally, click on Log.

• Security Deposits Charges and Captures:

The same process and rules apply for logging and editing the Security Deposits:

Note: The Pending status made by No Finance Office Staff would be as below.

Financial Office Staff can not only View, Edit, or Void a Payment, but also confirm a Pending Booking by clicking on the three dots on the right:

When Confirm is clicked, a pop-up window opens like the one below:

If Confirm is clicked, the payment is confirmed and the status changes to Ok.

Security Deposits
The same process and rules apply  for confirming and editing the Security Deposits: