---
title: "Saved Responses & Message Templates"
description: "Learn how to create, edit, and use saved responses in your Zeevou account to streamline your communications. This guide covers everything from accessing the feature to adding attachments and using variables."
url: https://support.zeevou.com/en-gb/articles/135-saved-responses-and-message-templates
collection: "Centralise & Automate Messaging"
updated: 2026-10-13
language: en-gb
---

# Saved Responses & Message Templates

Learn how to create, edit, and use saved responses in your Zeevou account to streamline your communications. This guide covers everything from accessing the feature to adding attachments and using variables.

Saved Responses allow you to create and reuse commonly used phrases in emails and conversations.

### **Step 1: Access Saved Responses**

1.  Log into your [Zeevou account](https://app.zeevou.com)
    
2.  Navigate to **Inbox** on the main menu
    
3.  Click **Manage Inbox** in the right corner
    
4.  Select **Saved Responses**
    
5.  Click **\+ Create a Saved Response**
    

### **Step 2: Add Message Details**

1.  On the open page, enter the **Internal Name** in the **General Info** card
    
2.  In the **Message** card, choose how the message will be sent (Email, SMS, API)
    

1.  Add message templates in other languages if needed by clicking the **plus** icon near the **English** language
    

1.  Write your message and preview it
    
2.  Use variables for specific details (Booking, Guest, Listings, Brand)
    
3.  Optionally, **Switch to HTML** format for Header and Footer
    
4.  Send a test email by clicking on the ✔ sign to see the result
    

### **Step 3: Add Attachments and More Messages (Optional)**

1.  Click **Add Attachments** to include files like Invoice, House Manual, or Check-in Guide.
    
2.  Click **\+ Custom File** to add other files
    
3.  Click **Add another Message +** to add more messages
    

### **Step 4: Save and Edit Your Response**

1.  Click **Save & Close**.
    
2.  To **Edit** or **Delete** a saved response, click the three dots next to it
    

## Step 5: Using Saved Responses in the Unified Inbox

To quickly respond to messages using predefined templates, follow these steps:

1.  **Go to Inbox**  
    From the left-hand menu, click I**nbox** to access all conversations with guests.
    
2.  **Open a Conversation**  
    Select the guest you want to message from the list of conversations on the left panel
    
3.  **Click the Template Icon**  
    At the bottom of the message box, click the **Template icon** (📄) to open the "Insert Template" window
    
4.  **Choose a Template Title**  
    In the "Insert Template" popup, click the **Template Title** dropdown to see a list of available message templates (e.g., Booking Confirmation Steps, Check-in Instructions, etc.)
    
5.  **Select a Template**  
    Choose the desired template, and it will auto-fill the message box with the corresponding content. You can edit it before sending
    

Note 1: The messages will be sent after based on the condition and according to the scheduled time.

Note 2 : Insert template is only enabled when the conversation is booking related.

Note 3:The messages will be sent via Email, SMS or OTAs (Booking.com and Airbnb)-**VRBO only provides a guest forwarding email address.**